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Bermuda's Internet Access costs for residents and visitors

High speed Broadband is available but very costly compared to USA, Canada, UK and Europe

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By Keith Archibald Forbes (see About Us) exclusively for Bermuda Online


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Bermuda occupies an odd position in the communications and telecommunications world by having only one daily newspaper but numerous Internet Service Providers (ISPs), in its 21 square miles of total and area. Internet availability, wired and cellphone (mobile) services in Bermuda are governed by the Bermuda Government's regulatory agency the Regulatory Authority of the Department of Telecommunications. For residential and/or business usage, for 25 Mbps high-speed bundled upload and download unlimited Broadband/ASDL and all local calls it costs from $190 to $305 a month, depending on services needed. For visitors, including those on cruise ships, carrying laptops or cell phones or iPhones or iPads or Android or other tablets, public access is available at a number of WIFI publicly accessible but not free hotspots including Dockyard, Hamilton and St. George's and in-between. In the latter part of 2015 to date, the cost, payable by credit card, is 1 hour $4.99; 24 hours $9.99; 72 hours $14.99. Bermuda's costly portside WIFI is provided by TBI in Bermuda for the West End Development Corporation (WEDCO, a Bermuda Government quango, a Bermuda Government owned and operated entity). To access the WIFI hotspot, turn on your device and enable Wi-Fi connection, look for the TBi Wi-Fi Zone network (see second photo below), and connect, then proceed to the Wi-Fi hotspot login page.

broadband cablingWIFI hotspot WIFI

Internet access (now mostly Broadband/DSL) is extremely expensive compared to the USA, Canada, the UK, Europe and beyond. In most of the UK, very fast unlimited  fibre BT Broadband with download speed of 33.35 Mb/s and upload of 9.37 Mb/s is now available for £23 a month plus £17 a month for line rental when using a line telephone. 

Cruise ports beyond Bermuda offering free or nearly-free WIFI at cruise terminals include

 In other cruise ship ports, such as the following, portside WIFI is free or far less than Bermuda's prices:. 

Bermuda-registered ships have the world's highest-priced but slowest-speed Internet/WIFI on-board costs

P&O cruise ship Azura

P&O cruise ship Azura

Typical are the costs applicable in the January 1-24, 2014 voyage on the Bermuda-registered P&O cruise ship Azura (see photo above), one of many showing port registry of Hamilton, Bermuda), which has outrageously expensive Internet/WIFI costs. Azura has:

Similar rates are believed to be in effect on other Cunard, P&O, Princess Cruises, etc ships showing Hamilton, Bermuda as their port of registry

For cruise ship passengers who refuse in principle to pay these exorbitant charges, there is greatly-welcomed no-cost alternative at many cruise ports including most in the Caribbean and Canary Islands (but sorry, not Bermuda). Pre-write offline your emails and prepare your photographs, wait until the cruise ship visits the next port, then visit the cruise ship terminal and send/receive your emails, cellphone/mobile phone calls, Skype calls, etc. WIFI there is often totally free (but quite slow at busy times).

Azura also said, during that particular voyage: "For the most cost-effective way to keep in touch with those pack at home, use your cabin phone. press the Ship to Shore button and dial, at the following price-per-call rates: 0-5 minutes, £5 sterling; 5-10 minutes, £8 sterling;  10-15 minutes, £12 sterling."

Azura passenger's comment

See http://www.bermuda-online.org/email.htm 

I write to express my sincere thanks, and those of my friends too, all fellow-passengers on the P&O cruise ship "Azura" from 10th to 24th January 2014, for how, in your http://www.bermuda-online.org/internet.htm, you kindly published Azura's outrageous WIFI charges and how you compared them to the free WIFI now being offered by various ports in the Caribbean. The fact that the Azura is a Bermuda-registered ship was not received kindly by those of us who had to pay those outrageous WIFI  charges. We know many were adamant in refusing to pay them at all and made this clear to other passengers. It became a leading matter of discussion at mealtimes, especially among the hundreds who brought iPads, iPods, laptops, notebooks and more, expecting to be able to use them. We hope those in cruise ship management will note your comments and ours and that your Bermuda Government's Department of E-Commerce will soon act to require all Bermuda-registered cruise ships to offer free ship-wide WIFI to all paying passengers and their crews. In complete contrast to Bermuda, Curacao was a fabulous port, for its free WIFI service applicable to all cruise passengers, accessible from Azura's portside balcony cabins and throughout the port for the rest of us. We will now be writing to all the UK's national newspapers and travel companies. John Watson, Harbour Parade, Southampton SO15 1ST, England, 25th January, 2014.

Bermuda-based Internet Service Providers (ISPs), residential and business

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In its 21 square miles, Bermuda has the following at home Internet Service Providers providing both DSL (Broadband) and slower dial-up 56 Kbps services. (Note, their websites will be linked to gladly when they reciprocate the link).

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Present limitations


Recent changes and press reports, chronologically

The new reforms referred to below are expected to allow Bermuda’s telecoms providers to offer one-stop-shopping for services such as phone, digital cable TV, wireless and Internet

Internet health in Bermuda

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2019. October 30. Businesses seeking to provide electronic communication services on-island have been invited to submit their application to the Regulatory Authority of Bermuda. The Regulatory Authority of Bermuda, which oversees the island’s electronic communications and energy sectors, will accept licence applications during the period January 27 until February 28. Denton Williams, chief executive of the RA, said: “Consumers will benefit from new entrants to the marketplace, as increased competition typically leads to lower prices, greater product variety and higher product quality.” A moratorium on the granting of integrated communication operation licences was lifted by Walter Roban, Minister of Home Affairs, this year.

2019. October 3. The Regulatory Authority is seeking to increase fees on electricity providers and telecommunications companies to fund a $1 million-plus increase in its budget for the next financial year. In its work plan consultation document for 2020-21, the RA estimates total expenditure at $7.43 million, up from $6.29 million in 2019-20. Special projects in both electronic communications and electricity — the two industries the RA oversees — are the main drivers of the 18 per cent jump in expenditure. These include the first phase of a pre-feasibility study of an offshore wind farm, as detailed in the Integrated Resource Plan, the RA’s blueprint for the future of Bermuda’s electricity supply. The study will be commissioned by the RA “to determine the level of offshore wind resource available together with the business case and the environmental impacts”. A radio frequency study will feature on the electronic communications side, to determine whether cutting-edge technology, such as a 5G network, would be appropriate for Bermuda. The independent regulator is funded by the fees its levies on the two industries and receives no funding from the Government. To fund the increased budget, the RA proposes an increase in the Electronic Communications Regulatory Authority fee, to 1.9 per cent from 1.75 per cent. On the electricity side, the RA suggests that the regulatory fee of $0.00475 per kilowatt hour that appears on Belco customers’ bills remain unchanged. However, the regulator wants to increase levies on bulk electricity generators at varying levels depending on their scale and how the power is generated. Utility-scale electricity generation providers like Belco, with more than 25 megawatts of installed capacity, would face an increase of $5,500 per megawatt — up to $6,500 from $1,000. Renewable and waste-to-energy suppliers, with 0.5MW to 25MW of installed capacity would deal with a $500 increase to $2,000 per MW. The plan adds: “The RA also recommends to the Minister of Home Affairs that there be no increase in the current level of Government authorization fees imposed on the electronic communications and electricity industries under the Government Fees Act 1965, until the RA has completed a taxation review.” The RA’s proposed budget for the electronic communications segment of its work is $3.76 million for 2020-21, up 8 per cent on 2019-20, while $3.75 million will be needed for the electricity budget, up 31 per cent. In its work plan, the RA says it has 18 employees, led by Denton Williams, its chief executive officer, with three additional positions open. The RA has submitted its work plan to the Ministry of Finance, seeking approval of its budget for the year. The regulator is seeking public feedback on the work plan. The consultation period is open until October 31

2019. July 15. TeleBermuda International has announced the launch of an updated logo and refreshed website. The company said the new website, which can be found at telebermuda.com marked the successful completion of its acquisition transition phase, and a new chapter in its evolution. Nearly 19 months ago, Bermudian companies East End Group and Celeritas Ltd partnered to purchase TBi. TBi is a provider of high-quality voice, internet, and managed IT services, as well as the owner of the wireless internet service provider, Bluewave, the company said. The fresh look for TBi reflects its future direction as the parent company of a diverse group of fibre and wireless communications services providers, the company said. Nick Faries, chief executive officer of TBi, said: “Since December 2018, the management and staff have worked hard to leverage the strategic alliance and synergies between TBi and Bluewave, Bermuda’s newest wireless ISP. We have built on each entity’s core competencies to solidify their positions as reliable providers of innovative products and services.” He added: “We have invested millions into improving the network, operating infrastructure, new integrated billing system, and enhancing the customer experience for all TBi and Bluewave clients. The new website is the next step in our strategic plan to grow and diversify TBi into Bermuda’s most trusted telecommunications company.” The website was created, the company said, to inform Bermuda and the world about its mission and vision for the future. The East End Group is a diversified holding company with business interests spread among different lines of business. This strategic diversification spreads the company’s risk and helps the group to achieve economic benefits, the company said. Celeritas Ltd is a privately-held telecommunications investment company and a subsidiary of the Mayfair Group.

2019. May 30. A company that intends to bring fast internet speeds and competitive pricing options to Bermuda customers, is waiting to get its hands on an application form to proceed. Horizon Communications has secured initial investment funding, said to total millions of dollars, and that has allowed it to pivot away from its previous plan of an initial coin offering to raise capital. When licensed, it intends to provide an island-wide fixed wireless internet service, renting space on established telecommunication towers and masts for its transmission and receiving equipment. It anticipates employing 30 staff, mostly Bermudians, in the next three years. Gilbert Darrell, chief executive officer, who founded Horizon Communications two years ago, said the goal is to be competitive in speed and pricing in the home market and the business service market. Speaking to The Royal Gazette, he said: “With our technology we will be more reliable. Our number one goal is to have a truly wireless solution that removes a lot of the issues you have with current wire line provisions, be competitive and be that third pillar of telecoms in Bermuda.” To proceed, Horizon needs an integrated communication operating licence from the Regulatory Authority of Bermuda. A moratorium on the issuing of new licences has prevented new entrants into the Bermuda market for six years. However, a decision by the Bermuda Government to lift the moratorium was followed by an RA public consultation to establish conditions and requirements for new licences. The month-long consultation ended on May 3. The RA’s decisions and recommendations on required policy and regulations are due to go back to Walter Roban, Minister of Home Affairs. Mr Darrell said: “We participated in the consultation process and now eagerly await the opportunity to submit our application for a new licence. " He added: “We would like to apply as soon as possible. I’ve been working on this business for a number of years now. The moratorium was just opened up earlier this year. Hopefully, the RA will have an application for us to submit soon. Of course, as someone running a business, the sooner the better for me, but the RA has a process to go through. I hope that process is coming quickly to fruition.” Once it has secured an ICOL, Horizon intends to acquire and test equipment to launch its “fast, reliable, wireless internet service”. It said the equipment has been proven in other markets and will be tested and validated for the Bermuda topography. High-speed connections of up top 200 Mbps to home customers, and 1 Gbps to business are envisaged. Horizon said its service will come “without the hassle and unreliability of cable installations” and that will be ready to launch services using 4G and 5G technology. Regarding the funding for the project, Mr Darrell said that as the company went through the process of applying for an initial coin offering it had continued seeking investors, and found a Bermuda-based investor keen to provide capital. “We came to an agreement on terms late last year. At that point we had all our capital promised through our investor, so we did not have to pursue the ICO any longer,” he said. Mr Darrell could not yet reveal who the investor was, but said Horizon has secured “multiple millions of dollars” for the initial round of capital to launch the business and get equipment. He added: “The firm is a household name in the private-equity world. It’s a pretty big firm that has interests here locally.” The Horizon team features Elizabeth Schaefer as chief operating officer. She previously held senior management positions at CellOne, which is now One Communications. Horizon’s chief of business development is Ross Barkwell, who has 30 years of experience in telecommunications senior management, worked for Digicel Panama, and has held senior positions in Bermuda with Digicel and One Communications. Mr Darrell said that once Horizon has an ICOL it would need four or five months to have its first customers operational.

2019. May 30. No decision has yet been made on the deployment of Fifth Generation technology on the island. Widely known as 5G, it is the next generation of mobile internet connectivity, and is said to offer faster speed and more reliable connections. The Regulatory Authority of Bermuda, which oversees the telecommunications industry, said it was disappointed that Horizon Communications had said it would be ready to launch services using 4G and 5G technology in Bermuda. The company mentioned its 5G ambition in an announcement yesterday, when it said it was waiting for the RA to release new integrated communication operating licence application forms so that it could apply and, if accepted, host fixed wireless internet services on the island. There has been a six-year moratorium on the issuing of new ICOLs, however the Bermuda Government lifted the moratorium this year and the RA subsequently conducted an extended public consultation last month and earlier this month to establish conditions and requirements for new licences. That process is ongoing. Denton Williams, chief executive of the Regulatory Authority, said: “We are disappointed that Horizon Communication chose to publish their intent to deploy 5G based technologies, as the RA very recently advised them that there would be no consideration given to 5G at this time. Our position is that deploying 5G will result in a significant change of technology and its use. To make a comprehensive assessment of its viability for Bermuda will require the input of the public and our stakeholders, through our normal public consultation process. Until such time, 5G will not be deployed in Bermuda.” The first substantial deployment of 5G technology was made in South Korea last month. While today, the first 5G service in the UK was rolled out by the company EE, although the network is limited to six cities. Also today, Sprint became the third major US telecoms carrier to launch a 5G network; that network serves four cities, including Atlanta and Dallas.

May 29. Internet users who access video-streaming services such as Netflix and YouTube, or calling services like Skype, should not suffer inferior performance as a result of local service providers unjustifiably managing internet traffic. That’s the view of the Regulatory Authority of Bermuda, which is seeking public and stakeholder feedback on net neutrality, also referred to as “open internet”. The RA believes that internet service providers in Bermuda should not be the sole decision-makers on how internet traffic and services are delivered. It has taken a “proposed position” that ISPs should not be allowed to block lawful internet content, slowdown or “throttle” selected services, nor prioritise some internet traffic over others in exchange for compensation. The RA acknowledges that streaming TV and video services, and voice calls across the internet, known as IPTV and VoIP respectively, which are delivered via privately managed networks, may require a degree of traffic management during periods of high or exceptional usage to ensure they meet the quality that customers expect. This would impact bandwidth available to others. However, the RA’s “proposed position” is that local companies providing such managed TV offerings via the internet should disclose to customers if they use “justifiable, non-discriminatory internet traffic management procedures”. In addition, the authority said such companies should, in the long-term, invest in their networks to support the bandwidth capacity that they sell. This is important for those customers using the internet in other ways, such as for services like Netflix, YouTube, Skype, or messaging services such as WhatsApp. These third-party services are delivered as “over-the-top”, or OTT services on the open network. The RA said: “The authority expects that OTT services should not perform worse than specialized services where the ICOL’s [Integrated Communications Operating Licence] internet access service is advertised as sufficient to carry such levels of internet traffic. The authority may monitor the performance of OTT services and act if concerns are raised.” This view is part of a 45-page consultation document now available from the RA website. The authority is seeking feedback between now and June 28 on issues relating to maintaining an open internet. Open internet is the principle that internet service providers must provide the public with access to all lawful websites and online data without discrimination, for example, access to stream movies, send e-mails or interact on social media platforms. Denton Williams, chief executive at the RA, said: “The authority is established to regulate the electricity and electronic communications sectors in Bermuda and protect consumers. “Our role in this instance is to develop the rules for open internet and to clearly define what ISPs can and cannot do with internet traffic. In some jurisdictions, ISPs influence what their customers see and how quickly they see it, by speeding up some services and slowing down or even blocking access to legal content or apps.” The authority has a number of proposed positions on issues such as zero-rating tariffs, internet traffic management, the right for customers to chose their terminal equipment, transparency and other obligations for internet service suppliers, together with technical and contract monitoring. In some instances the RA is still considering its options. The consultation document explains each issue and highlights the approaches taken in other jurisdictions, including the EU, US, Canada and Australia.

2019. April 29. The island’s regulator for electricity and electronic communications has extended its call for feedback on new communications licences for one week. The Regulatory Authority consultation period for communication operating licences, as well as integrated communication operating licences, was set to expire today. The deadline has been pushed forward to midnight next Friday, after requests from interested parties, the RA announced. A moratorium on the licences was called off earlier this month by Walter Roban, the home affairs minister, to broaden the island’s telecommunications sector. The authority will pass on policy recommendations to the minister after feedback has been compiled. Comeback can be sent in at consultation@rab.bm.

2019. April 8. The Regulatory Authority has proposed scrapping a price comparison website for phone and internet services in Bermuda. It is seeking public input on whether the website is needed in a consultation period that ends on April 12. In a consultation document posted on its website, the RA details its decision to decommission the website, pricecheck.bm, citing dwindling use by the public and less need for the site, because there are fewer service providers. Maintenance costs of $26,000 a year are “disproportionate to any ‘transparency’ benefits that are achieved for consumers” by the website, the RA argues. The purpose of the website, which was launched in 2015, was to improve transparency in the pricing of telecommunications services, and related terms and conditions, to enable the public to make more informed decisions and comparisons between services. At the time the website was launched there were ten companies offering electronic communications services, the RA states. The market consolidation that has taken place since means that “mobile, television and broadband market share is now primarily serviced by two sectoral providers (OneComm and Digicel Group) who maintain comparable rates and plans”, the report adds. “Furthermore, the Authority has observed that sectoral providers have gone to great lengths to ensure that their service and tariff information is easily accessible on their websites,” the RA states. The price-check website was little used in the nine months after its launch at the end of March 2015, with just 256 visits. Usage picked up in the calendar years 2016, when there were 4,437 visits and 2017, when visits totaled 5,017. In 2018, utilization dropped by more than half, as there were 2,018 visits. The consultation invites answers to questions on the accessibility of service tariff rates, recommendations on how service providers can be more transparent in their pricing and conditions for services such as roaming charges, and whether an independent price comparison tool is necessary. The consultation period opened on March 29, when the document was posted on the RA’s website, rab.bm. No press release on the request for public feedback was received by The Royal Gazette at that time or since. The deadline for responses is Friday this week. The RA has a separate consultation on opening up the telecommunications sector to new service providers by lifting the moratorium on the issuing of new licences. That consultation closes on April 26.

2019. April 8. New businesses could enter Bermuda’s electronic communications sector when a freeze on the market ends soon. Walter Roban, the Minister of Home Affairs, instructed the Regulatory Authority to lift a moratorium on the granting of both Communication Operating Licences and Integrated Communication Operating Licences. He said yesterday: “This move will ultimately result in the opportunity for new entrants into the Bermuda telecommunications market. This is in keeping with meeting this government’s objective of attracting inward investment, supporting economic diversification and growth, and creating jobs for Bermudians.” Mr Roban explained that when the RA started its work in 2013 the approval of new ICOLs was suspended. He said: “The rationale at that time was that there were already about 20 licensees at that point, and more would simply dilute the market even further. Over the years, with that moratorium in place, Bermuda has gone from a vibrant and competitive environment to one far less dynamic, and, arguably, less competitive — all through a series of mergers and acquisitions, where the electronic communications market has become an oligopoly, perhaps not serving the public as well as it might. Examining market conditions, I decided to direct the Regulatory Authority to lift the moratorium, ultimately reopening Bermuda’s electronic communications sector to accept new entrants into the market. ” A RA spokeswoman said: “The RA has begun the process of establishing the framework to apply for and issue new licences to deliver electronic communication services to the Bermuda marketplace. Prior to granting the licences, the RA will hold a consultation period from April 5 to April 26 to gain feedback from the public regarding the criteria, conditions, requirements and procedures necessary to receive a COL or ICOL. Following the consultation period, the authority will make decisions and recommendations back to the Minister about the required policy and regulations.” Denton Williams, chief executive at the RA, added: “One of the mandates of the RA is to promote and preserve competition in the interest of residents and consumers of Bermuda and to promote the development of the economy, Bermudian employment and Bermudian ownership. “Reopening the electronic communications sector to new entrants is directly in line with our mandate.”

2019. March 26. Bermuda-based holding company One Communications Ltd has reported net income for 2018 of $15.1 million, an increase of $100,000 over its 2017 results. In an earnings statement released today by the Bermuda Stock Exchange, the diversified telecommunications outfit reported that consolidated revenue for 2018 was $128.9 million, up from $127 million in 2017. That figure includes $105.4 million in Bermuda revenues and $28.4 million attributed to the company’s operations in the Cayman Islands. Total operating expenses for 2018 were $112.4 million, compared to $111.3 million the year before, the company said. The company’s total assets increased during 2018 to $205.6 million, up from $198.3 million a year earlier, including $14.9 million in cash holdings. Shareholders’ equity climbed to $150.2 million from $136.4 million a year earlier. During the year, the company repurchased 712,599 shares under an approved share buyback programme at an average price of $2.99 per share. The company said it declared and paid $1.7 million in dividends in 2018. No dividends were paid in 2017. Earnings per share for continuing operations for 2018 were 36 cents per share, the same figure as in 2017. One said it made $28.3 million in capital investments during 2018. During 2018, the company said, it made $3.75 million in principal repayments in relation to a long-term debt agreement. On May 22, 2017, the agreement was amended to increase the facility to $37.5 million and increase the limit of its overdraft from $5 million to $10 million. This facility, the company said, is scheduled to mature on May 22, 2022. The company had no overdraft at the close of 2018, it said. Of its Bermuda operations, the company said: “Management and the board of directors have spent the past year working hard on delivering our FibreWire internet and transformative FibreWire TV products, which have already and will continue to improve customer satisfaction. We continue to realize synergies from the consolidation of prior acquisitions, with an improvement in margin over prior year reflected in current year results. On the wireless side, our high speed 4G LTE network covers over 99 per cent of the country. We have been able to maintain network integrity and performance even as data usage continues to dramatically increase. We have now launched our single bill initiative, providing customers the optional convenience of receiving a single bill for all of their services. We have also implemented a new scheduling system for home service calls that will improve customer experience and drive added efficiency.” Speaking of its Cayman operations, the company said: “We continue to benefit from growth in the national economy. To further leverage our investments, we continue to expand our fibre footprint on the island, offering customers advanced internet, IPTV, and corporate data products. In 2018, our incremental investment of $6 million in the fibre network increased homes passed from 60 per cent to 67 per cent during the year, and the operating results demonstrated corresponding growth in both subscribers and revenue.”

2019. March 6. It is likely that One Communications and Digicel engaged in “tacit co-ordination” in the past, which would have impacted the electronic communications marketplace in Bermuda. That is the view of the Regulatory Authority of Bermuda, which is seeking feedback from the public and stakeholders, to a number of intervention proposals aimed at promoting competition that furthers “the interests of Bermuda consumers and residents”. It is doing so through a consultation document that was released on February 18. Feedback submissions were to have been made by the end of tomorrow, but the deadline has now been extended to March 29. The RA’s review is to consider whether there are operators in the electronic communications sector who hold a position of market power, such that it is necessary for the authority to intervene and impose regulations to prevent or deter anti-competitive effects. It noted that One Communications and Digicel, together, accounted for more than 90 per cent of total revenues in the sector in Bermuda in 2017. The RA has looked at six service categories, namely broadband, mobile, fixed voice, subscription television, business connectivity and off-island connectivity, and suggested remedies in areas of concern. The consolation document follows a preliminary consultation in 2017, and concludes with a handful of questions on which the RA seeks feedback. Improvements within the sector have included the roll-out of network upgrades, with internet speeds above 100 Mbps available to customers, and extensive 4G mobile coverage. However, the RA has concerns where there is significant market power, or SMP. By its definition, this is a position of economic strength that can allow a company to individually, or jointly with others, “behave independently of competitors, customers and ultimately consumers”. Where it identifies that such a situation exists, the RA said it “is keen to ensure any remedies proposed are effective and strike a balance in terms of competition and investment incentives”. It said it recognized the concern that two major competitors, or more, can “adopt a uniform conduct or common policy”, that does not benefit customers. The RA said that a joint SMP “does not require, or imply, that the sectoral providers are engaging in illegal collusion, but refers to whether they constitute a collective entity relative to their competitors, trading partners and customers in a particular market”. In its assessment of the retail broadband market in Bermuda, the RA said: “The evidence presented suggests that OneComm and Digicel Group are likely to have engaged in tacit coordination in the past.” The RA welcomed the investment in fibre networks that have been undertaken by both companies, but added that it “remains concerned that, despite the improvement in the price/speed ratio received by consumers, overall prices may still not be aligned with costs, and OneComm and Digicel Group continue to have the incentives and ability to coordinate and sustain such an outcome”. It added: “The continued alignment in pricing on the new, faster networks is clear evidence of tacit coordination. Therefore, despite the investments in fibre networks, the Authority is not confident that the market conditions are such that the risk of tacit coordination in the future has been eliminated.” Broadband is one of six categories reviewed by the RA; the others include mobile services, subscription TV and landline telephone services. The 152-page consultation document includes the RA’s observation and proposed remedies in eight market areas where it has identified one or more SMP providers. In some cases, it proposes that services include a stand-alone option separate from bundled offerings; that there is accounting separation; that prices are “cost orientated”; and that there is fair and reasonable wholesale access for other companies that seek to enter the market. In the broadband category, the RA has also proposed a definition of a 20 per cent differential on upload and download speeds, whereby if a service falls 20 per cent below its stated speed, a customer would have the right to exit the contract with that provider.

2019. March 6. The former interim chief executive of the telecommunications and electricity watchdog is suing the organisation after his $250,000 contract was cut short. Lawyers for Aaron Smith said his agreement with the Regulatory Authority of Bermuda was terminated last October, more than three months early. In a writ filed at the Supreme Court, he asked for $74,404 in compensation. Mr Smith was the fifth person to lead the organisation since it was established by Act of Parliament in 2011. Wakefield Quin, acting for Mr Smith, said in a writ that his post as interim chief executive was agreed on February 17, 2018. They added the contract was fixed for a year and would end on February 16, 2019, unless it was terminated earlier “in accordance with specific provisions”. The writ, which was published on the Offshore Alert website, claimed the RAB agreed to pay a total of $250,000 to Mr Smith in monthly installments or prorated for any period of less than a month. However, the writ said: “On the 31st October, 2018, the defendant, in breach of contract, terminated the agreement causing the plaintiff loss and damage.” It added the RAB “purported” to end the agreement under provisions that related to serious misconduct or criminality, bringing the organisation into serious disrepute or prejudicing its business interests. The clauses were said to have allowed the RA to terminate the contract without being liable to pay Mr Smith more money. However, the writ said: “The plaintiff denies that he at any time breached these provisions or any other provision of the agreement.” Wakefield Quin said that on July 18, 2018, Michael Swain, then the RAB’s recently hired chief financial officer who was nearing the end of his probationary period, wrote to Mr Smith and told him that he needed to relocate to France. The writ added: “Swain was distraught and upset when he presented the letter to the plaintiff. He was offering to continue to work in his position as CFO from abroad remotely until his circumstances changed or other arrangements could be made, but he needed to leave Bermuda immediately to be with his wife.” The writ said Mr Smith notified the RAB’s board in person and in an e-mail the following day. It added that he believed the matter to be a “human resource management issue” and his responsibility. The document claimed various options were considered and it was Mr Smith’s “primary concern” that there was continuity. It said Mr Swain had indicated he could work from overseas. The writ alleged the RAB was open to a consultancy arrangement and, fully informed about the situation, paid Mr Swain for August. Lawyers for the RAB were said to have sent Mr Swain a draft consultancy agreement as negotiations continued. The writ added: “Swain surprised all concerned and advanced the position that he was now confirmed in his post as an employee. Negotiations broke down with Swain and the defendant terminated its relationship with Swain by way of letter dated the 27th September 2018. As a result of the above, the defendant then terminated the plaintiff’s contract alleging that he was in breach of the agreement by his handling of the Swain employment matter.” Wakefield Quin said that Mr Smith would argue he acted in a professional manner and “fulfilled his contractual responsibilities to the defendant to a high standard”. The writ said he would claim that it was the actions of the RAB’s board that “compromised the interests of the Regulatory Authority”. Mr Smith is seeking $74,404, which was the balance owed under his agreement, or alternatively damages, plus interest and costs. The RAB announced its fourth chief executive, Denton Williams, in January, three months after he resigned as chief operating officer at Ascendant Group, the parent company of Belco. Its first CEO, Philip Micallef, was appointed in October 2012, but left in September 2014 for personal reasons. He was followed by Robert Watson in January 2015, who left nine months later, also for personal reasons, and Kyle Masters, then a legal adviser to the RAB, taking the helm as interim CEO. Matthew Copeland was appointed in March 2016 and stepped down in February 2018, when Mr Smith took the role on an interim basis. Mr Smith declined to comment yesterday. Mr Swain said: “I am presently seeking legal advice and have no comment at this time.” The writ was witnessed by Chief Justice Narinder Hargun on February 4 and the RAB was required to respond within 14 days of it being served. A spokeswoman said: “The authority does not comment on matters before the court.”

2019. February 14. One Communications has accused the telecoms industry watchdog of a lack of openness because it has failed to show the public how it spends its money. The firm wrote to the Regulatory Authority of Bermuda to outline a string of complaints in response to its proposed work plan for 2019-20. Michael Tanglao, the company’s general counsel, claimed there was “no public understanding” in relation to aspects of the body’s finances and pointed out that the document appeared to have repeated parts of the previous year’s report. However, a spokeswoman for the authority, set up to regulate the island’s electronic communications and electricity sectors, said it tried to be clear about its work — but was restricted by legislation. The watchdog has to release its agenda for the year ahead, including strategic priorities and estimated budget, to allow for public consultation before a preliminary report is submitted to ministers. But, in a letter posted on the RAB website, Mr Tanglao wrote: “Stakeholders and the minister are not being provided the reasonable information needed to properly inform any comments on the work plan.” He explained: “As in previous fiscal years, the RA continues to propose work plans that provide no disclosure of past performance for financial outcomes, objectives and work streams in the prior period. As a result, there is no public understanding as to whether the RA’s proposed revenues were in fact approximately $3.3 million as forecasted in the 2018-19 work plan. There is no public understanding as to how much of those funds were actually spent in the prior fiscal period, nor is there any public understanding as to whether the RA’s use of the monies resulted in completion of the work streams it proposed as the justification for its prior budget.” The RAB was set up to ensure competition in the regulated industries, to protect customers and promote Bermudian employment, ownership and the economy. Its income is generated by fees from electricity and electronic communications providers as well as consumers. Among the tasks outlined for this year was further work on the integrated resource plan — a wide-ranging project for the future of Bermuda’s electricity supply. The RAB also expected to implement any “remedial actions” after a 2017-18 market review to assess the state of competition in the electronic communications industry. Mr Tanglao’s letter claimed that the accomplishments touted for 2018-19 matched those said to have been achieved the previous year. He added: “The same work streams are being proposed for 2019-20 that were proposed for 2018-19.” Mr Tanglao wrote that more detailed information should be provided on the $3 million-plus of electronic communications fees collected and spent in the previous reporting period. The RAB said this week the report submitted to ministers had significant changes compared with the public consultation document. Companies that hold an integrated communications operating licence were required to pay 1.75 per cent of their “relevant turnover” to the RAB last year. A further 3.5 per cent was set for government authorization fees. Although restrictions apply on whether these can be passed on to customers, these levies were expected to play a part in rates. Mr Tanglao wrote: “The overarching concern raised by OneComm in this letter relates to the lack of transparency in the budget performance and related finances of the RA. It is important for the RA, the minister and all other stakeholders to understand the direct costs of the current regulatory regime, as those costs are a significant component of overall industry pricing.” He highlighted the lack of RAB annual reports online. The Regulatory Authority Act 2011 ruled that annual reports and financial statements should be posted on the watchdog’s website “as soon as practicable” after they are tabled in Parliament and published in the Official Gazette by the relevant minister. But the most recent annual report on the RAB site was for the year ended March 2014. A spokeswoman for the authority said that financial statements for the three years that followed had not been published in the Official Gazette and the 2017-18 documents were under audit. Mr Tanglao also raised concerns about the timing of the proposed work plan’s publication. The Act states that the watchdog must open public consultation on its agenda at least six months before the start of the financial year. Ministers should get a preliminary report and proposed finances no later than three months before the new financial year starts in April. But the RAB’s work plan was published on October 31, 2018, only five months before the new financial year and with a deadline for responses of November 30 last year. One’s letter was dated the previous day and the RAB said its preliminary report was submitted at the end of December last year. Mr Tanglao wrote: “If the consultation period is shortened by a month, the opportunity for iterative public discussions of the issues is essentially eliminated. As a result, the policy benefits of the public consultation process are undermined.” The authority said the deadline was waived by the home affairs minister. A RAB spokeswoman added that it intended to publish its financial details as soon as possible. She said: “It remains that the information is not yet publicly available through the authority’s website, a matter which, despite not being within its control, the authority is endeavoring to resolve as soon as practicable.” She said audited financial statements would show more details comparing the actual costs to what was forecasted. The spokeswoman added: “The work plan submitted to the relevant ministers included significant changes from the consultation draft, including in relation to past accomplishments and upcoming projects, upon further authority analysis and consideration of public comments.” She said major projects were “generally published on the website once completed”. The spokeswoman also explained: “The Minister of Home Affairs concluded that there was good cause to waive the deadline for the authority to begin the public consultation on the authority’s work plan for the 2019-20 financial year, due to synergies with the second anniversary of the start of the Electricity Act 2016 and related legislative deadlines.”

2019. January 7. Denton Williams is the new chief executive of the Regulatory Authority of Bermuda. The appointment comes three months after Mr Williams resigned as chief operating officer at Ascendant Group, parent company of Belco. The controversial departure of Mr Williams and three other non-unionized executives from Belco last October prompted a work-to-rule by unionized workers that continued for more than two weeks. The RAB is in the process of developing the Integrated Resource Plan for the future of electricity supply in Bermuda. It is considering a plan put forward by Belco, as well as eight alternative proposals. Angie Berry, chairwoman of the Commission of the RAB, said: “The commissioners are pleased to welcome Mr Williams as the first Bermudian to be appointed to the chief executive position at the regulatory authority. She added: “Mr Williams not only has the qualifications and experience to lead the authority, but also possesses the acumen to ensure that the duties of the authority are fulfilled in the best interest of the residents of Bermuda.” Mr Williams had served as the COO at Ascendant since 2012, and worked for the company for 29 years. He resigned early in October, along with Zehena Davis, vice-president of human resources. Michael Daniel, Ascendant’s chief strategic development officer, and Carol Ross-DeSilva, vice-president, organizational excellence, were made redundant. Their departures came a month after three Ascendant marketing staffers lost their jobs when their work was outsourced. That move drew criticism from Walton Brown, the Minister of Home Affairs, and a demonstration that involved about 100 workers. Later industrial action which came after the departure of the four executives finally ended after David Burt, the Premier, called a meeting with union officials and Ascendant on October 20. The RAB described Mr Williams as a “seasoned professional” with “29 years of industry experience in electrical engineering and information technology — of which eight were at the senior executive level”. It added: “His related accomplishments include his active participation in the consultation process that resulted in the publication of the island’s energy green and white papers. These publications formed the basis for electricity regulatory reform in Bermuda and the creation of the Regulatory Authority.” The statement said that Mr Williams also had an “in-depth knowledge of both the carbon and non-carbon energy markets”. It added that he was hired after a “rigorous recruitment process”.

2018. November 19. Free wi-fi zones could be coming to Hamilton. A spokeswoman for the Corporation of Hamilton said the city was looking into the service, although there would be costs associated. Walter Roban, the Minister of Home Affairs, said proposals were under discussion with the corporation for a “smart city” programme. “We’re looking at the greater use of technology in the management of the municipality,” Mr Roban said. “That will allow people to engage with matters such as transport and everyday goings-on in Hamilton. That is something I am certainly going to be following through — it was started by the previous minister.” Hamilton first rolled out cheap wi-fi in 2012. The corporation’s spokeswoman said that the city “would love to offer this and move forward if the right opportunity came up”.

2018. April 26. One Communications made a profit of $15 million, or 36 cents per share, and increased its total assets by $13 million last year. Frank Amaral, chief executive officer, described 2017 as a strong year for the company, and said: “We maintained the revenue growth achieved in 2016 while significantly reducing operating expenses.” A year-on-year comparison of net income is not possible, due to transactions, completed in May 2016, which resulted in the creation of One through the combining of KeyTech and CellOne. However, for the eight months from May 3, 2016 to the end of December 2016, the company made a profit of $2.1 million. Mr Amaral said: “The company completed its roll out of its high speed 4G LTE mobile data services in November 2017. All of our internet customers received a free speed boost in Q4 2017 as part of our FibreWire infrastructure build and we continue to make progress on our revolutionary television platform which is to be launched towards the middle of 2018. On the customer service front, we are focused on improving the customer experience as we roll-out new systems and performance measures, and undertake key internal integration to allow us to provide customers with the convenience of one bill in the second half of 2018. Cayman continues to generate positive growth as we build out our fiber network and add customers as the islands’ highest customer-rated service provider. We have seen significant changes in the organizational structure of the company at all levels and are confident that these changes will equip us to remain at the forefront of what is an increasingly competitive operating environment.” One has amended and restated its long-term debt agreement to increase the facility to $37.5 million. In connection with this, the company increased its overdraft facility from $5 million to $10 million. The company realised $900,000 from the sale of investments. It also sold its equity interest in Quo Vadis Holdings Ltd to WISeKey SA, receiving $1 million in cash and 88,800 shares in WISeKey, valued at $400,000. One’s total assets increased from $185.4 million to $198.3 million during 2017. The company repurchased 446,652 of its shares last year as part of a share buyback programme. Shareholders’ equity increased by about $13,000 to $136,425.

2018. March 12. ATN International, the telecoms company that has a controlling interest in One Communications Ltd, has reported full-year revenue from its Bermuda operations of $127.2m, that is up from $83m in 2016. The figures are in a year-end report filed with the US Securities and Exchange Commission. The US-based company took a controlling stake in One Communications in 2016. Last month ATN reported full-year revenue of $481.2 million, or $2.71 per share, an increase of five per cent year-on-year. ATN said the net revenue increases were mostly due to the full-year impact of its acquisitions in Bermuda and US Virgin Islands during 2016. However, for the fourth quarter ATN’s revenue was $107.7 million, down 16 per cent on the same period in 2016, after hurricane damage to Caribbean networks. One Communications intends to issue its annual report on or before April 30.

2018. February 17. A number of jobs have been axed at TeleBermuda International. The company has not stated how many staff are affected but it is believed seven posts have been lost. TBi confirmed that jobs had gone and said it did not anticipate any more redundancies in the near future. The company, which provides voice and internet services, and managed information technology services, was bought out by the East End Group in partnership with Celeritas Ltd in December. In a statement, the new management of TBi said: “When the new owners purchased TeleBermuda International, the intent was to avoid redundancies. However, an intensive assessment of the company determined that layoffs were unavoidable. Our analysis revealed that TBi’s current operational requirements did not align with its staffing levels. Regrettably, we were forced to make a difficult decision. Going forward, we do not anticipate any more redundancies in the immediate future.” East End Group owns the wireless internet service provider Bluewave and is a public safety and wireless communications provider, while Celeritas is a Bermudian telecommunications investment firm and a subsidiary of the Mayfair Group.

2018. January 2. The board of telecoms group One Communications Ltd has authorized the repurchase of up to two million of its own shares. The Bermuda Stock Exchange-listed company said the move would continue its current buyback programme until December 31, 2018. The company can start repurchases on the open market from today. Frank Amaral, chief executive officer of One, said: “While we have no current plan or goal as to timing or amount of purchases, we intend to utilize the buyback programme opportunistically, with a view to balancing other potential uses for our capital. “The buyback programme provides us with an additional tool for enhancing shareholder value.” One’s shares closed last Friday at $3. US company ATN International owns a 51 per cent stake in the company.

2018. January 2. One Communications said today its internet service is fully operational again after a slowing in speeds over the new year’s holiday caused by severe weather in the US. In a statement today, One said intermittent degradation of speeds that began on Sunday afternoon was a result of freezing conditions which damaged fiber cabling on the US East Coast. “At approximately 1:30pm on Sunday, December 31, our operations team identified an initial network instability issue,” Frank Amaral, One’s chief executive officer, said. After further investigation it was determined that the source of the issue was in the US where we deliver all of our internet traffic. By late evening, around 10pm, our US service providers confirmed that there was a fault impacting multiple customers in addition to One Communications. While we don’t have the full details yet, we understand that the issue and delayed repair efforts stemmed from severe freezing weather conditions along the East Coast which damaged a portion of fiber cabling in Rhode Island. The fault lead to reduced internet speeds intermittently for approximately 33 hours. Network services were fully normalized around 10pm on Monday, January 1. Our sincerest apologies go out to our customers for the service impact, along with our delayed communications on the issue. Needless to say we’re very frustrated by the event especially with it occurring over the holiday, knowing how everyone is so dependent on their internet services. An internal review on the fault has already begun, inclusive of our overseas service providers, in order to assess and improve our diagnosis, resolution and communication processes.”

2017. December 29. Telecommunications firm TeleBermuda International Ltd has been bought out by the East End Group in partnership with Celeritas Ltd. EEG owns the wireless internet service provider Bluewave and is a public safety and wireless communications provider. Celeritas is a Bermuda-based telecommunication investment firm and a subsidiary of the Mayfair Group. TBi provides voice and internet services, as well as managed information technology services. In a press release today, the EEG stated: “This acquisition ensures that TBi will continue to provide the highest level of service to their clients, and more importantly, remain a Bermudian-owned company. The purchase also offers the opportunity to leverage synergies between EET, TBi and Bluewave, Bermuda’s newest high-speed wireless internet service provider. The aim is to build on each company’s core competencies to solidify their positions as consistent providers of innovative products and services. To ensure a seamless transition for TBi clients, its current president Greg Swan will be retained during the transition period. TBi clients will be directly contacted regarding this acquisition. It is anticipated that the immediate impact on their accounts will be insignificant.”

2017. December 22. The East End Group Ltd and Omnuim Bermuda Limited are looking at buying internet service provider TeleBermuda International Ltd. The Regulatory Authority of Bermuda has conducted an assessment of the proposed transaction and has said it is satisfied that subject to compliance with a set of conditions, the transaction would “not create an entity with a dominant position, nor substantially lessen competition in any relevant market, nor harm the public interest”. According to a notice on the RAB website, East End Group and Omnuim Bermuda have said they do not intend to make any of TBI’s staff redundant. TBI has offices on Victoria Street. It provides voice, internet and managed IT services. It is a wholly owned subsidiary of Javelin Connections group of companies. Javelin is an end-to-end solutions provider of managed IT and data services for establishing and managing offshore jurisdictions. The proposed change of control would see all shares of TBI being purchased by East End Group and Omnium, from Javelin. The East End Group provides consolidated group functions in the areas of accounting, finance, human resources and information technology services. Walter Roban, Minister of Transport and Regulator Affairs, has given his consent to the proposed change of control of TBI.

2017. December 1. Digicel Bermuda has unveiled the speeds and pricing for its new “fibre to the home” offerings, which have been in the works for most of this year. And a section of the company’s store on Church Street has been remodeled as an interactive lounge-type area where customers can try out the new multi-feature TV experience. The company is offering home internet speeds all the way up to 200 Mbps, together with three fiber TV plans and fiber phone options. Speaking about the area of the store now devoted to the new fiber offerings, Raynesha Lawrence, retail manager, said: “We wanted something that would showcase fiber here in Bermuda. It is a brand new product. And we wanted to bring a new retail experience to customers with a place where people could come and experience fiber TV for themselves.” The seating area includes a number of flat screen TVs where customers can flick through the more than 100 channels on offer and try some of the special features, which include the ability to pause a live show, rewind to any point in the broadcast, and even scroll back through seven days’ worth of TV scheduling to watch a programme they might have missed. It is also possible to record and store 50 hours of programming for later viewing, and there are options to increase that storage total to 200 hours. And a multi-screen ability allows family members to watch on up to five different TVs or wi-fi enabled devices, such as a tablet, and be tuned into different channels. High-definition channels, which make up more than half of the choices in each plan, come as standard at no extra cost. For the past 11 months Digicel Bermuda and Bermuda Telephone Company have built and installed a “fibre to the home” network as part of a $50 million investment in Bermuda to upgrade the companies’ telecommunications network. At the same time One Communications, one of the island’s other major players in the telecoms market, has been upgrading its network and introducing high-speed internet plans. Digicel believes it has an edge as it takes fiber-optic cabling all the way into customers’ homes, rather than stopping at the curb and taking the signal into a home through copper cables." There is no loss of signal over fiber. It is not affected by the weather, and the picture quality is guaranteed,” said Ms Lawrence. The Digicel store also features a multi-screen wall showing channels available through its fiber TV plans. With the aim of keeping things simple, the company offers only three TV tiers, starting with a plan that includes 55 channels, and going up to plan with 129 channels. Additionally there is a sports pack of ten premium channels, all in HD. There are bundle packages featuring TV and internet plans. For example, the 104 channel TV option, together with 25Mpbs internet, is priced at $185 per month. While for customers looking for stand-alone fiber internet options, the Fiber 25 plan has download speeds of 25 Mbps, upload speeds of 10 Mbps, and is priced at $105 per month. The store will hold a “Fibre Day” on December 7, promising big prizes to be won by customers who sign up for a fiber bundle that day. Further details on Digicel’s fiber to the home are available by calling 500-5000.

2017. November 1. ATN International, the US company that owns 51 per cent of One Communications, suffered losses in the third quarter as a result of hurricanes Irma and Maria striking the Caribbean. 

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The Massachusetts-based company has reported an operating loss of $19.5 million for the period, and a net loss of $24.8 million, or $1.53 per share. However, ATN’s operating income excluding hurricane-related charges for the third quarter was $17 million. Revenue generated by ATN’s Bermuda segment has been one of the bright spots for the company this year. In the first nine months of this year ATN’s revenue was $373.5 million, up 14 per cent year-on-year. The increase was mostly due to revenue from ATN’s share of One in Bermuda, and acquisitions in the US Virgin Islands. For the first nine months of this year, operating income was $14.1 million, which includes $36.6 million of charges related to hurricane damage after Irma and Maria hit the US Virgin Islands in September. The storms caused significant damage to the telecoms network of Viya, a subsidiary of ATN. Commenting on the quarterly results, Michael Prior, ATN’s chief executive officer, said the company had been anticipating a year-on-year decline in its wireless revenues resulting from contractual pricing changes in its US wholesale wireless business. It saw it wireless revenue decline as a result of the sale of its US wireless business in March. Then in September revenue declined further after the Viya network was impacted by the hurricanes in the Caribbean. The company has been able to restore partial service across its network in the hurricane-hit region, but the widespread loss of commercial electricity continues to prevent total restoration. Mr Prior said: “We do have insurance for named storms which compensates us for replacement costs of damaged property, extra expenses and business interruption up to a net coverage of approximately $34 million, but we believe total losses for these items will exceed this level. Additionally, from a financial reporting standpoint, we do not anticipate the positive offset from insurance proceeds to be recognized until 2018.” ATN’s third quarter revenue was $122.1 million, a 12 per cent decrease on the same period in 2016. During the quarter, the company also absorbed $4.4 million in service disruption credits to customers as a result of the hurricanes. ATN owns telecoms services providers in the US and the Caribbean, as well as Bermuda, and solar power systems in the US and India. One, formerly known as KeyTech, offers internet, wireless and cable television services. In its third quarter results, ATN did not give specific figures for revenue attributable to One.

2017. August 23. Two telecoms companies were hit by disruptions for much of today, bringing to three the number of island-based internet providers hit by outages or disruption in a 48-hour period. LinkBermuda and One Communications both reported issues affecting their operations. For One, the disruption was caused from outside the company and its effect was limited to its customer care-related system and did not impact its network services. By late afternoon the companies said services and operations had been restored The disruptions came only a day after TeleBermuda International suffered a total outage of its data and voice services. What was described as a major outage at LinkBermuda lasted most of today as the company’s technicians worked to overcome the problem on the local network. In a statement, the company said: “At 6.50am, some Link Bermuda customers experienced a service interruption that affected local voice and data services. “The disruption was caused by a faulty node in the local network, which did not impact Link’s international network. The Link technical team worked hard throughout the day to resolve the issue as quickly as possible and all connectivity was restored by 3.59pm.” The company thanked customers for their patience during the disruption and apologized for any inconvenience it may have caused. Also in the morning, One Communications reported an “external technical service issue” had disrupted connectivity to businesses in the Hamilton area, including its own. It posted a message on its Facebook page informing customers: “Due to an external technical service issue providing connectivity to several businesses in the Hamilton area, including ours, resources for assistance such as account access have been limited.” Around 5.30pm, the company updated its status. It said: “All systems have been restored and we’re now able to provide complete customer care. We sincerely apologise for any inconvenience, and appreciate your patience and continued business.” The problems encountered by LinkBermuda and One mean that three island-based internet services companies have now reported disruption during the past two days. TeleBermuda International was hit by a total outage on Tuesday morning. It deployed all its available resources to identify and then repair the fault. External tech support was also brought in to assist with repairing the internal network equipment malfunction. TBi managed to fully restore its services by late evening. Yesterday, Gregory Swan, president of TBi, confirmed that all services had been restored. “Everything is back to normal, and I want to express by appreciation to customers. We realize that people are so reliant on connectivity these days, and I apologise of the inconvenience caused.” Both TBi and LinkBermuda said the problems identified were on their internal networks and not the result of outside factors.

2017. August 22. All internet and voice services from TeleBermuda International were disrupted for much of today. The Hamilton-based company deployed its full resources to fix the internal technical issue, and by early this evening it had managed to partially restore some of its voice and data services. Gregory Swan, president of TBi, apologized to customers for the inconvenience caused by the fault. He said it was the first time the specific technical problem had been encountered by the company. The company’s internet and voice services went down around 10am. Its website also became unavailable, and the phone lines to its head office were out of operation. By 7pm, partial service had been restored, at which time Mr Swan said: “We anticipate full restoration later this evening.” Earlier in the day the company had “all hands on deck” as it worked to identify the root problem that had caused its network to go offline. External technical support was also brought in to assist with the repair work. Mr Swan said the problem had not been malware or a broken cable, but was caused by an equipment malfunction at the TBi site. “It was not the result of anything outside the company. It was an internal issue,” he said. “This is the first time we have had this issue. We have technical support and expertise on site.” Because of the total loss of its communications capabilities, the company faced challenges during the day as it tried to notify corporate and retail customers about the issue. Mr Swan said: “We apologise for the inconvenience caused. We know how important connectivity is to our customers.”

2017. July 7. A furious telecommunications chief has hit back at a “misleading” statement by the Regulatory Authority of Bermuda that branded his firm as “anti-consumer and anti-competitive”. Frank Amaral, CEO of One Communications, hit out after regulators knocked back an application to charge termination fees of between $200 and $500 for residential internet and broadband customers, as well as retail TV customers. But Mr Amaral said the charges were linked to a bid to introduce a promotion which offered three months’ free service on condition the consumer signed up for a 12-month contract — with any fees only applying to the special offer, which RAB failed to mention in their statement. Mr Amaral added: “The whole thing is very misleading — in this press release they have chosen to pick out, I guess, the worst parts of what we had applied for. What we applied for was to have the ability to match promotional offers from our competitors with regards to TV and internet and more specifically we wanted to offer customers up to three months free service in return for the customer committing to 12 months’ service. You will note the Regulatory Authority doesn’t bother to say we’re trying to offer that three-month promotion.” And Mr Amaral said that regular customers at One Communications retained the option to cancel service with 30 days’ notice and no penalties. He added: “This was only in relation to a promotional offer to match competitors’ offers. We don’t have any termination fees — we actually give people a chance to cancel subscriptions on 30 days’ notice. What they’re really misleading about is we’re only seeking to offer a promotion.” The telecommunications regulator yesterday branded the proposed termination fees for residential internet and broadband customers, as well as retail TV customers as “both anti-consumer and anti-competitive”. A spokesman for the regulator added it has also rejected “a proposal by One to exercise a method of determining its retail prices, that the Authority viewed as predatory pricing against market entrants and anti-competitive. The authority has a responsibility to safeguard the interests of consumers, as well as to promote and safeguard competition. The authority’s actions of today are consistent with these responsibilities and the Authority is ready to intervene further should it be necessary.” But Mr Amaral said: “What you see happening here is the Regulatory Authority is saying one thing to the public and ignoring a lot of the substance of what we were talking about to them. How does someone call matching a competitors’ offer ‘predatory’?” He added that One Communications fibre-optic product, now in the market, only had its tariffs approved in May after six months of negotiations with the regulator. Mr Amaral said: “It took six months getting these tariffs approved and these tariffs have benefited every consumer on the island.” The Regulatory Authority release came after One Communications launched a Supreme Court bid to get a ruling that the RAB had failed to fulfil its statutory duty to compete a market review by the end of April — so it should lose its rights to impose regulations on the industry. An affidavit by Mr Amaral submitted to the court said that market conditions and services had “changed dramatically” since the last market review four years ago — which was based on data collected even earlier. The separate application to the court said the rules and regulations imposed without up-to-date information on the sector was “the policy equivalent of regulating the sector blindfolded.” Mr Amaral declined to comment on whether he thought the tone of the RAB release had been influenced by the company’s legal action as the matter is still being considered by Supreme Court.

2017. July 4. The island’s telecoms regulator is acting outside the law, a major player in the industry has claimed. Now One Communications has gone to Supreme Court to seek a ruling that the Regulatory Authority of Bermuda has failed to keep up with its responsibilities — and as a result, its has no powers to impose rules and regulations on the sector. Yesterday, an industry source said that other major telecoms providers were considering their position — and could pitch in with One in the judicial review, which has a hearing scheduled for tomorrow. The insider explained that the RAB had failed in its statutory duty to complete a market review by the end of April — so it should lose its right to impose regulations on the industry. The source said: “One of the two largest telecommunications companies in Bermuda is telling the Regulatory Authority you haven’t done your job and because you haven’t done your job, all the rules you have put in place go out the window. They haven’t even started it. One’s argument is, because the Regulatory Authority has not completed its market review, all the regulatory rules can’t be enforced. What One is saying is, because the Regulatory Authority has not done its job, the telecoms market is at a standstill. The man on the street wants to know why their prices haven’t changed, why they haven’t got that great a service, why there isn’t a lot of real cut-throat competition to their benefit. That’s because the regulator has failed to carry out it’s statutory obligations. That’s a big reason.” And he predicted that — since the power industry had been added to the RAB’s responsibilities — it would slow down even more. An affidavit by Frank Amaral, CEO of One Communications, submitted as part the firm’s argument, explained: “The markets and services within the electronic communications sectors in Bermuda have changed dramatically since the 2013 market review, which was itself based on data collected ... prior to the Regulatory Authority assuming regulatory responsibility for the sector.” Mr Amaral told the Supreme Court that continued enforcement of existing rules governing companies with a significant market share, without a fresh review, would cause “serious and irreparable harm to the communications providers on whom ex ante remedies have been imposed and their customers and shareholders, for the development of natural competition in the electronic communications sector in Bermuda and for the Bermuda public in general.” Mr Amaral said that the result of the RAB’s dead hand on the industry meant that companies could not offer new or enhanced services, product bundles or promotions “in a timely manner or at all”. He added telecoms firms could not benefit from technology investment by market participants “which discourages further investments”. And he said that, because firms could not reap full cost benefits of service processes and systems integration, any innovations were being stifled, while “unnecessary costs of compliance” had increased. One Communications’ application for a judicial review tomorrow, added the degree of change, including mergers, in the industry since the 2013 review highlighted the need for a new market review to determine whether existing regulations laid down by the RAB were needed. The application said that rules and regulations imposed without up-to-date information on the sector was “the policy equivalent of regulating the sector blindfolded”. The source added: “The sector has to get permission to raise rates or lower them. It has get approval to vary speeds, we have to get approval to bundle products. And we have to get that approval from the regulator. Everyone has been waiting for this market review to be done and to get the ball rolling. It hasn’t been done. The input from the telecoms perspective is they’re being held up. You can’t even scratch your nose until you get approval. And the thing they need to do to get the sector out of this space, they haven’t done.” The RAB declined to comment. A spokeswoman for Digicel, the other half of the telecoms big two in Bermuda, said: “We are aware of the action and we are considering our position but we have no comment at this time.”

2017. June 1. One Communications today announced that more than 1,000 of its customers have received a free automatic internet speed boost from the upgrading of the telecoms firm’s network. Work on the FibreWire network is ongoing and expected to be completed island-wide by the end of September, Frank Amaral, One’s chief executive officer, said. The customers benefiting are those connected with both the company’s access and internet services in the areas where FibreWire has already been installed. “With the recent tariff approval from the regulator [the Regulatory Authority], we are pleased to offer our new FibreWire Internet service to Bermuda,” Mr Amaral said. “Customers already attached to the new network are receiving an automatic speed boost without any increase in pricing. For example, customers with a 25 Mbps connection will now have access to 200 Mbps, a tremendous upgrade in value without any additional cost. Better yet, there’s no signing up or opting in process, it’s that simple. Our field teams have made significant progress with the roll-out in preparation for this announcement, with the first phase of deployment benefiting the central parishes. Only a few months remain till the project’s completion island-wide.” A spokesperson for the company added that a customer with an 8 Mbps service would be upgraded to 20 Mbps, when FibreWire reached their area. But One warned that while work continues on the new high-speed fibre-optic network, some customers may experience disruptions. One said customers would be warned of “minor disruptions” by phone or e-mail, to then be followed by a notice advising of the free internet speed boost. Brian Lonergan, One’s marketing director, said: “Notifying customers directly is the best way for us to give the most up to date information affecting specific areas. We encourage customers to keep their contact information with us up to date, including alternate phone numbers and e-mail addresses.”

2017. May 25. Digicel Bermuda's island-wide LTE service goes live today, bringing faster upload and download speeds to mobile devices, greater consistency and better quality voice calls. The data download and upload speeds are expected to be up to ten times faster than those previously available. Smartphone users should notice the improvements when watching streaming videos, or making video calls using apps such as FaceTime, WhatsApp and Skype. Uploading videos and photographs to social media will also be much speedier. And it is not all about data speed. Digicel is now using lower frequency spectrum to improve the quality and coverage of voice calls indoors and outdoors, overcoming previous general weaknesses encountered in Bermuda due to the thick stone walls of many buildings and the island's hilly topography. The majority of Digicel's existing customers will today be able to immediately take advantage of the LTE network, once they have gone through a few steps on their mobile phone. That step-by-step process is described on Digicel's website, and covers Samsung/Android and Apple iPhone users. “In terms of enjoying LTE there are a few things that you need. One is a Sim card that is compatible, a compatible device, and a compatible plan,” said Emilie Faulkner-Meek, Digicel's marketing manager. “We have been giving out LTE Sim cards for about two years now, so a huge majority of our customer base will be able to take advantage of this.” Digicel now has 47 cell sites in Bermuda, including three high capacity mobile sites being used for the duration of the America's Cup. The company has spent the past three weeks installing, adjusting and upgrading equipment in order to achieve today's LTE launch. “We've replaced every single piece of equipment around the island. That's cables, antennas, bases, everything,” said Neil Lupsic, Digicel Bermuda's chief technology officer. The new network will be better able to provide reliable and consistent data streaming. Ms Faulkner-Meek said: “Essentially, LTE is super fast data. The difference is going to be in the consumer experience, mainly video quality, video calling, video streaming and even voice calling will be much better. It will be faster speeds with more consistency. Things like Instagram and Facebook that now have live feeds will be much clearer and faster — there is no lag time.” The network strength and coverage has been improved to eliminate dropped calls in busy locations, such as grocery stores. Mr Lupsic said: “There is improved indoor and outdoor coverage as a result of the spectrum allocation from the regulator. We implemented that at the same time as the LTE additions.” The extra demand on services expected during the 35th America's Cup, which starts tomorrow, was part of the impetus to achieve the improvements by this month. However, Digicel has been planning its LTE network for Bermuda for six or seven years. “We've been wanting to do it for a long time for Bermuda,” said Mr Lupsic, explaining there was an involved process to follow, including waiting for the rationalizing and allocation of spectrum by the Regulatory Authority of Bermuda before purchasing the equipment needed to create the network. LTE, which stands for long-term evolution, is a standard for high-speed wireless communication for mobile phones and data terminals. It does not consume more data, but it is likely that users will find themselves using more data as they take advantage of the superior speed for watching streaming video or making video calls. Digicel has created plans aimed at mitigating this and giving benefits back to customers, such as free iMessage, WhatsApp and FaceTime on its new plans. The company also has ways of notifying customers when their data allocation is running out. “We recommend that people use apps, such as My Digicel App, to have a look at their data and track it,” said Ms Faulkner-Meek. America's Cup visitors will be able to enjoy the LTE network if they buy a prepaid plan for their Sim card. The network stretches beyond the island, reaching 12 miles out to Challenger Banks thanks to an antenna on the island directed towards the popular fishing area. That will allow sailors and fishermen to access the super fast data and improved voice call network. Digicel's voice calls will continue to be carried on a 3G network which has been enhanced for better performance. The company's LTE network is part of a $60 million investment in its telecommunications infrastructure on the island, which includes the ongoing instalment of fibre optic internet cabling directly to homes and businesses. The resources that have been brought in to bolster and improve Digicel's services ahead of the America's Cup, such as the three high capacity mobile cell sites, are here to stay. The mobile sites are likely to be used for future events, such as Bermuda Day, Cup Match and the World Rugby Classic.

2017. May 9. Work on Digicel’s super-fast LTE data network is 90 per cent complete, the company said. And a spokeswoman for Digicel said customers with compatible SIM cards, devices and plans will automatically be transferred to an LTE service with speeds up to ten times faster than the current system. She added that, in addition to LTE being ready for the America’s Cup, Digicel has also deployed temporary high-capacity cell sites in the West End of the island. These will support continuity of service through the spiked demand for data and voice across the racecourse and event sites. Robin Seale, Digicel CEO, said: “Improving the network has been a top priority for us. “After years of lobbying the Regulatory Authority for a fair share of spectrum, Digicel finally secured the necessary bandwidth to proceed with LTE at the end of last year and I am delighted to say we are ready to launch later this month.” Digicel has simultaneously been constructing Bermuda’s first and only full “fibre to the home” and “fibre to the business” network. Digicel said the installation of the network is also on schedule and is due to be completed by the end of the year. It added that subscribers will have high-speed, reliable internet; a better TV experience, and high-quality internet phone service supported by fibre all the way to their homes with no loss of speed or quality. Mr Seale said: “The big benefit for customers is our fibre network won’t be connected to the old copper network. “We are building a brand new network of dedicated fibre cables that feed directly into customers’ homes and businesses meaning no degradation of service. Digicel will have the island’s only true continuous fibre network with cables transporting amazing super-fast uninterrupted speeds directly to our subscribers.”

2017. April 28. Internet and phone service company Fort Knox is on the move and is set to expand from a largely business-based clientele into the domestic market. And it will be offering new high-speed internet packages under the LiveNet Brand. The company, which also specializes in document management, is moving from the Rosebank Centre on Bermudiana Road to the former Link Bermuda store at the corner of Hamilton’s Burnaby Street and Church Street. Troy Symonds, chief executive officer, said: “We are excited about the relocation of our offices, which is being done to make our sales and customer support team more accessible to our clients.” He added that, in addition to traditional telecoms services, LiveNet would offer internet speeds of up to 100 Mbps to residential clients. Mr Symonds said the firm had provided corporate internet services for many years, with guaranteed service levels. He explained that the new fibre networks being laid around the island would be used to provide high-speed services to the domestic market. Mr Symonds added: “We do have some residential customers already — some have come through the corporate side.” He said the company had provided domestic services in partnership with World on Wireless, but no longer did so. “Now we’re going directly to the market and it’s the next natural stage of growth for us. We also do the telephone service. We’ve been a licensed provider for some time now."  Mr Symonds, however, declined to discuss pricing in advance of the move, which will be available to clients from Monday. The official grand opening of the new storefront premises is will be May 12. “Everybody is trying to be competitive on their prices — we will be competitive and we will have some special packages and promotions from May 12,” said Mr Symonds. “Everybody is trying to get the pricing as aggressive as possible without going out of business.” Fort Knox, originally founded in 1999, also offers cloud phone systems, business continuity and cloud hosting among other ICT services.

2017. April 20. Telecommunications have developed at a phenomenal speed in the last two decades, and that rate of change has been mirrored by the evolution of One Communications Ltd. Founded in 1998 as KeyTech Ltd, this diverse company is involved in mobile phone, internet, subscription television and data solutions. The last three years have been particularly busy for the company in terms of mergers and acquisitions. It has become a “quad-play” service provider, offering mobile, landline, cable television, and internet under one roof. It has a market capitalisation of $116 million, with assets of $248.1 million. During 2016, the company rebranded its operating subsidiaries Logic Communications and CellOne, as One Communications. Shortly afterwards KeyTech’s legal name was changed to One Communications Ltd. The company’s other subsidiaries are Cable Co Ltd, and WestTel Ltd in the Cayman Islands. Between 2012 and 2016, the company’s share price fluctuated from a high of $6.49 in 2012 and a low of $1.95 last year. This week the stock has been trading at $2.75 on the Bermuda Stock Exchange. In its most recent interim financial report, released in December, Frank Amaral, chief executive officer, said the company’s name change streamlined its positioning of fixed and mobile services to customers. He spoke of planned improvements to its customer care and product offerings, and upgrades to its core networks, such as providing islandwide 4G LTE coverage by the end of this year. Last month a multimillion-dollar upgrade of the Challenger subsea cable system, operated by Cable Co, was completed. It can now handle vastly more data traffic between the island and the US. And hundreds of miles of new fibre-optic cabling and support equipment is being installed on the island by the company, which is promising speeds of up to 200 Mbps with its FireWire internet. It is almost a year since the company completed a deal with US-based ATN International, whereby ATN acquired a controlling 51 per cent. One Communications benefited from a $41 million equity injection that was part of the deal, and by acquiring ATN’s part-ownership stake in CellOne. Since completing the transaction with ATN, the company’s financial position has strengthened. It has retired $24.7 million of subordinated debt and repaid $3.2 million of its bank borrowing. For the six months to the end of September, its consolidated unaudited profit was $24.1 million, up from $0.5 million in the prior year. This was mostly the result of the $22 million gain, a preliminary estimate of fair value after it acquired full ownership of CellOne. Earnings per share for the six-month period were 64 cents, compared to three cents for the same period in 2015, based on restated earnings. In past years a quarterly dividend was paid, however the last regular dividend was in July 2014. A special dividend of 75 cents was paid to shareholders last May as the deal with ATN closed. The company, which acquired CableVision in 2015, has reported a drop in television revenue as customers “cord cut” and source video content through other internet-based options, however its data revenues have risen through a combination of more subscribers in Bermuda and Cayman, and increasing demand for higher bandwidth products. In last year’s annual report, chairman Gary Phillips was upbeat about the future trajectory of the company. He said: “As an integrated group in Bermuda, and with the benefit of the new capital our investments will accelerate and lead to expanded services for residential and business customers in Bermuda and Cayman.”

2017. April 17. Telecoms firm Digicel’s major mobile network upgrade is set to be complete by next month. The company said the final phases of its multimillion-dollar, high-speed LTE mobile data provision would be finished during April and May. Julian Burton, Digicel chief commercial officer, said: “An island-wide LTE network is one of two major technology investments we have committed to in Bermuda for 2017, the second being a full fibre to the home roll-out also under way. “Once we switch the LTE network on, the only thing our customers will need to enjoy the benefits are a compatible SIM card, phone and data plan.” He added Digicel had provided customers with compatible SIM cards for more than two years and that no one would be forced to pay to change if required. The final phase of network deployment and testing will see limited locations “experiencing some disruption to existing services” for limited periods. Mr Burton said: “We are always sensitive to any instance of disruption to service for our customers. “That’s why we are taking steps to provide clear information on our social channels, the most effective way to keep people informed in real time. We are confident that people will appreciate this is a short-term inconvenience necessary for the long-term benefits of faster data, better video streaming, higher quality service and faster file sharing to name but a few advantages.”

2017. April 12. The island’s Chamber of Commerce has formed a new division aimed at boosting the telecoms industry. Kyle Masters, legal and regulatory counsel with Digicel and BTC is chairman of the electronic communications division, with Edgar Dill, general manager of Link Bermuda as deputy chairman. Mr Masters said: “While individual businesses within a sector will always maintain healthy competition between each other, there are times when collaboration and unified action are better for the country and end users as a whole. For example, the electronic communications division provides a forum for unified response to detrimental customer moves such as large licence fee increases and for co-operation on planning and infrastructure development with clear benefits across cost efficiencies and the environment.” The majority of telecoms licence holders have already signed up for the new division and any others are invited to become members as well. Kendaree Burgess, executive director at the chamber, said: “Telecommunications is a competitive and growing industry in Bermuda, delivering services that affect almost every resident and all businesses across the country. We are confident that Kyle Masters and the expert team comprising the electronic communications division will be very effective in securing progress for the benefit of all.”

2017. March 14. Telecoms firm One Communications yesterday promised internet speeds of up to 200 Mbps after hundreds of miles of new fibre optic cabling and support equipment are installed. Frank Amaral, One’s chief executive officer, said: “Our plans to provide better value for internet services are with the Regulatory Authority. As a regulated access provider our new FibreWire plans must be approved in advance by the regulator. Once approved and the new network is activated in a neighborhood, One’s FibreWire internet will be available to consumers with plans of up to 200 Mbps to the home or small business.” The massive project to replace existing cables is expected to be finished by the third quarter of this year. Mr Amaral said: “We are working hard to get our new network on line, and as a result our timeline for completion has been moved up. With additional specialists added to our current workforce, we look forward to completing this extensive project in a much shorter timeframe. Wired networks like ours have been proven to provide faster, more price effective and reliable internet services than wireless systems. Our FibreWire network has been engineered with the future in mind to provide even faster gigabit plus speeds when the market demands these services. Customers with One Communications’ internet service will be pleased to know that once FibreWire is ready to offer, upgrading will be simple. Once approvals are in place, and depending upon the service plan currently being subscribed to, many of our customers will be automatically upgraded to the new higher speeds at the same price that they are currently paying. So there won’t be a need to call in to sign up for the improved service.” He added that — in most cases — technician assistance will not be required as existing modem equipment can be used. This means that extra cabling into a home or small business will not be necessary. The overall process will be quick and easy.” The upgraded cable network comes as One expands its 4G LTE coverage across the island, which is expected to be completed by the fall. The company is also planning a full overhaul of its TV services this year, subject to regulatory approvals.

2017. March 5. A new wireless internet system will provide high speeds of up to 100 Mbps, it was revealed today. Bluewave — part of East End Telecom and the East End Group — has carried out successful secret trials of its wi-fi based service and is set to provide its services to its first customers within weeks. And Bluewave is expected to provide a jobs boost on the island, with extra staff being hired within the next few weeks. Nick Faries, CEO of East End Group, said: “Bluewave internet will offer high-speed, island-wide wi-fi, a community focused sales approach and deliver top-tier customer service and support. “By entering the internet sector, Bluewave will usher in much needed competition, system reliability and value for money that will tremendously benefit the Bermudian community.” The test phase carried out by East End Telecom, best known for two-way radio communications in the security services and commercial sectors, has already seen speeds of 100 Mbps to homes in pilot areas. Mr Faries said: “We expect to be operational and hiring frontline staff in the next few weeks.” He added: “When we cannot find a trained Bermudian, our strategy will be to hire a local graduate with the potential to learn the ropes from our international partners and on-island technical experts. I want to develop these new Bermudian college and university graduates into the management and technical core of the company. Bluewave is going to provide some wonderful opportunities for graduates seeking their first employment opportunity.” Mr Faries said the new service would be introduced on a neighborhood by Neighbourhood basis, with the company website allowing potential customers to see when their area can join the service. When connected via the wi-fi network, customers can sign up on online or add their name to a waiting list for their area. Mr Faries said: “It is anticipated that 95 per cent of the island will have access to Bluewave internet by May this year or before.”

2017. February 24. Bermudian telecoms firm One Communications has boosted the revenues of the US firm that owns more than half of it. Massachusetts-based ATN International, which last year acquired a 51 per cent stake in One, formerly known as KeyTech, announced net income of $2.34 million for the fourth quarter and $12.54 million for the year. While ATN did not specify exactly what its Bermuda interest in One had added, it did say that the combined positive impact of acquisitions in Bermuda and the US Virgin Islands was $47 million. ATN’s total revenues were $128.5 million. Michael Prior, ATN’s chief executive officer, said: “Revenue contributions in the fourth quarter from our 2016 telecom acquisitions in Bermuda and US Virgin Islands were consistent with plan, and our first India renewable energy projects, while not generating revenue yet, are set to deliver electricity production in the 2017 first quarter. We are pleased with the market positioning of our international telecom operations. Revenues have remained steady during the integration of our Bermuda and USVI acquisitions, providing a solid platform for long-term development and cash flows. Our early efforts have been focused on improving network performance and delivering service upgrades to ensure a superior customer experience and further strengthen our leading market positions. We will continue to make network investments in all our international markets in 2017, with a significant decline in those capital expenditures expected for 2018.” In December last year, One announced that it was investing $20 million in infrastructure and started laying out its new FibreWire network. The company expects the island-wide launch of FibreWire services to be completed by early 2018. Frank Amaral, One’s chief executive officer, said last year that “the infrastructure will vastly improve internet service, providing more bandwidth as well as a significant increase in speeds”. ATN owns telecoms services providers in the US and the Caribbean, as well as Bermuda, and solar power systems in the US and India. One, formerly known as KeyTech, offers internet, wireless and cable television services.

2017. February 11. Government is looking into introducing universal broadband service, ensuring all Bermudians have access to a basic level of internet, according to Grant Gibbons. Addressing the House of Assembly, the Minister for Economic Development said he had requested the Regulatory Authority to assist him in formulating and potentially implementing a universal broadband service obligation on local service providers, carry out public consultation on the concept and create a report detailing how it could be funded. “Faster and more widely available broadband is considered an important opportunity to improve education, communication and public participation in a country’s affairs,” Dr Gibbons said. “One of the main goals to provide universal broadband service is to narrow the digital divide on the island between those that have access to the internet and those that do not. Typically, seniors, people on lower incomes and the unemployed tend to be those who have lower rates of broadband use at home.”

2017. February 8. One Communications has rolled out almost 60 miles of super fast fibre-optic cabling since it started installing its FibreWire network last year. The cabling now reaches about 1,400 homes. It is part of a $20 million investment by the Bermudian-owned internet service provider to improve internet speeds and 4G LTE coverage. “Almost 90 per cent of our shareholder base is Bermudian, which is just one aspect of our business that motivates us to ensure we continue to make improvements,” said Frank Amaral, chief executive officer of One Communications. “The One team is determined to drive our company forward in order to offer more and better services. Bermuda deserves a world-class network and it is our every intention to provide exactly that, so we are proud to be producing a Bermudian-built infrastructure that achieves those objectives.” It is expected that the island-wide launch of FibreWire services will be completed by early next year. The network is designed to increase internet speeds and bandwidth capacity during peak usage times. “Replacing the current infrastructure including, if needed, wiring right into customers’ homes, also means greater reliability and uptime for the customer,” said Mr Amaral. The company has taken steps to ensure people are directly informed when work is going to happen in their neighborhood through a series of notifications by e-mail and outbound calling campaigns. “The FibreWire work is part of a wider package of improvements that the company is implementing — its 4G LTE mobile coverage of the entire Island will be complete later this year giving customers ultra-fast mobile data speeds similar to what they have already been enjoying in the City of Hamilton,” said Mr Amaral. One Communications has pledged to radically overhaul its TV product as well as customer care, which is now available 24/7 for mobile, cable TV and internet subscribers. “The complaints and general feedback from our customers are being heard and I believe that through this very substantial investment in both our products and customer care services we will address many of those concerns. Over the coming months, we will be announcing other initiatives that I am sure will further address any remaining issues that people have raised. These are going to be exciting times for One Communications and our customers will benefit greatly.”

2017. January 25. Telecom company BTC Digicel was unable to secure Bermudian workers for 85 short-term positions that went to staff from overseas, according to Patricia Gordon-Pamplin, the Minister of Home Affairs. She spoke after the large-scale hire over the weekend caught widespread attention, with many questioning why local workers had not been sought. However, in response to Opposition criticism, the minister said the company had advertised before ultimately opting to subcontract the work on its fibre-optic network. Ms Gordon-Pamplin added that she agreed not to require further advertising as “it was unlikely to get sufficient Bermudian personnel” — but would create 56 permanent Bermudian jobs. “I can confirm that the rules indeed do apply to all,” Ms Gordon-Pamplin said, after the Opposition called on her to clarify the matter. A PLP spokesman added that the party supported Digicel’s work in enhancing its capabilities. Positions were advertised in February 2016, the minister said, for an overhaul that was subcontracted to Protel — said to be experienced in the gigabit-capable passive optical network technology, known as GPON. Listing the applications, Ms Gordon-Pamplin said the company had advertised for a project manager with three years’ experience managing large fibre roll-outs and GPON — with three applicants lacking GPON expertise. Applicants similarly fell short on the expertise for three OSP managers, two stringing managers, two splicing managers, and the position of GPON engineer. The minister said that all foreign workers granted short-term permits were GPON specialists. “This determination is supported by Item 1.15 of the Work Permit policy regarding advertising criteria which allows an extension of six months before permits are applied for. In this instance, an additional four months had expired, but given the information previously mentioned, I permitted the company to use their subcontractor for the infrastructure build and to provide a system to support ongoing Bermudian jobs. The company has also provided the department with its training framework with which I am satisfied. I believe it is clear that this matter has no correlation to the other matter for which the Opposition is questioning, but I am extremely pleased that they realize the importance of this build and the enhancement of our telecommunications structure which will add value to Bermuda as a global business centre.” Telecom company BTC Digicel was unable to secure Bermudian workers for 85 short-term positions that went to staff from overseas, according to Patricia Gordon-Pamplin, the Minister of Home Affairs. She spoke after the large-scale hire over the weekend caught widespread attention, with many questioning why local workers had not been sought. However, in response to Opposition criticism, the minister said the company had advertised before ultimately opting to subcontract the work on its fibre-optic network. Ms Gordon-Pamplin added that she agreed not to require further advertising as “it was unlikely to get sufficient Bermudian personnel” — but would create 56 permanent Bermudian jobs. “I can confirm that the rules indeed do apply to all,” Ms Gordon-Pamplin said, after the Opposition called on her to clarify the matter. A PLP spokesman added that the party supported Digicel’s work in enhancing its capabilities. Positions were advertised in February 2016, the minister said, for an overhaul that was subcontracted to Protel — said to be experienced in the gigabit-capable passive optical network technology, known as GPON. Listing the applications, Ms Gordon-Pamplin said the company had advertised for a project manager with three years’ experience managing large fibre roll-outs and GPON — with three applicants lacking GPON expertise. Applicants similarly fell short on the expertise for three OSP managers, two stringing managers, two splicing managers, and the position of GPON engineer. The minister said that all foreign workers granted short-term permits were GPON specialists. “This determination is supported by Item 1.15 of the Work Permit policy regarding advertising criteria which allows an extension of six months before permits are applied for. In this instance, an additional four months had expired, but given the information previously mentioned, I permitted the company to use their subcontractor for the infrastructure build and to provide a system to support ongoing Bermudian jobs. The company has also provided the department with its training framework with which I am satisfied. I believe it is clear that this matter has no correlation to the other matter for which the Opposition is questioning, but I am extremely pleased that they realize the importance of this build and the enhancement of our telecommunications structure which will add value to Bermuda as a global business centre.”

2017. January 22. Specialized workers have been brought to the island to install a fibre network designed to measurably increase internet speeds in Bermuda. Digicel Bermuda has hired a contractor to assist with the next phase of upgrading its internet infrastructure. As a result, 85 skilled workers from a number of South American countries have been brought to the island. The company said it is installing a “world-class fibre network”, and when the work is completed Digicel Bermuda expects to be able to offer customers across the island much enhanced internet speeds. “These upgrades will not only transform the current internet environment dramatically while creating Bermudian jobs but will also ensure Bermuda becomes a magnet for international investment and tourism,” said Robin Seale, chief executive officer of Digicel Bermuda and Bermuda Telephone Company. The overseas workers, who are here for a limited time, are needed to assist with the infrastructure upgrade. Speaking with The Royal Gazette, Mr Seale said the skill sets needed are not available on the island. He said the company has held discussions with the Bermuda Government, the opposition Progressive Labour Party, unions and the Regulatory Authority of Bermuda, before starting the latest phase of its upgrade programme to create a new fibre network. Last night, the Government issued a statement regarding the arrival of the overseas workers. The statement, from the Ministry of Home Affairs, said: “The Department of Immigration has been working with Digicel in order to ensure that their enhanced infrastructure build is completed as expeditiously as possible, with a view to enabling more Bermudian jobs in the next two to three months. This has been accomplished by the application by Digicel for the issue of just over 80 short-term permits, with a maximum number not to exceed 85, for a maximum period of six months with no renewal or long-term application being permitted. Digicel was unable to fill these positions with Bermudians, as the level required for this project needs specialists in a new brand of fibre technology. Digicel is committed to ensuring that the requisite training for ongoing upkeep of this system by Bermudians is in place thereby creating sustainability for the 30 or more new jobs to come, and to work alongside the 28 Bermudians that they already have hired since their acquisition of BTC.” Digicel bought BTC in June 2015. Highlighting Digicel Bermuda’s commitment to the island, Mr Seale said 92 per cent of its employees are Bermudian. The company said it is currently advertising for more positions that will work on the new network. The Digicel Bermuda group of companies includes BTC, Digicel and Transact. The company said the network upgrade was “part of its ongoing plan to transform Bermuda’s telecommunications services, increase Bermudian job opportunities and enable Bermuda to compete globally” and was the latest phase in the company’s plans to invest millions of dollars in Bermuda.

2017. January 10. The telecommunications industry regulator has widened its investigation into billing errors by BTC. The errors led to hundreds of business customers being hit with extra charges for services dating back a year, but now the Regulatory Authority is investigating whether residential customers were also impacted. “The Regulatory Authority is further investigating whether the billing errors by BTC for its business customers (explained in the Authority press release of December 13, 2016) may represent a wider issue with its billing practices, which may include residential customers,” the RA stated. “All BTC customers, whether business or residential, are advised to check whether unexpected charges have been included in their bills. The billing errors being investigated by the Authority may date from September 2016 (in terms of increased and/or unclear charges being made to customers by BTC). “If customers identify a discrepancy in their bill, they should submit a complaint in writing to BTC at request@btc.bm. It is important that customers are aware that, in accordance with BTC’s terms and conditions, customers are not liable for disputed charges until the dispute is rectified. However, customers do remain liable to pay all undisputed charges to avoid disconnection of service.” The RA added that it would make another statement when it has concluded its investigation. It added that customers who do not receive a response from BTC can notify the RA via its website at www.rab.bm.

2016. December 21. Bermuda took top spot in a competition to find the world’s best digital jurisdiction. The island won the prize from UK magazine World Commerce Review — regarded as the principal awards for professional conduct and excellence. Grant Gibbons, Minister of Economic Development, congratulated the island’s ICT sector who he said were “instrumental” in picking up the distinction. Dr Gibbons added: “Bermuda’s first-class telecommunications infrastructure and ICT sector complement each other in supporting our jurisdiction.” The selection panel took into account product innovation, customer support and best practice criteria, as well as continuing commitment to using the best technology and practice to increase productivity. In addition, forward planning and corporate social responsibility were seen as key areas. Bermuda has won the same award twice before, in 2013 and 2014. A government spokeswoman said Bermuda had been known as “the Wired Island” for more than a decade, with the country consistently ranked in the Economist Intelligence Unit’s top 22 jurisdictions in the world for e-readiness.

2016. December 16. Telecommunications group KeyTech Ltd posted an $8 million operating profit in its latest six-month earnings results, as revenue shot up by nearly a third. The company attributed the improvement to its transaction with US firm ATN International, which took a 51 per cent interest in KeyTech earlier this year. KeyTech, which owns the One Communications brand comprising the operations including those formerly known as Logic Communications, CellOne and Bermuda CableVision, said subscriber growth in Bermuda and Cayman helped to boost data revenues by $1.9 million. The company also reported television revenues that were down by $1.6 million — evidence of “cord cutting” by subscribers, who opted for online video content instead of TV, KeyTech said. Operating profit of $8 million for the six months ended September 30 this year compared to a loss of $1.7 million in the corresponding period last year. KeyTech’s revenue surged to $61.1 million, up from $46 million in the same period in 2015. KeyTech’s deal with ATN resulted in the company acquiring full ownership of Bermuda Digital Communications Ltd, or CellOne, and $41.6 million in cash. “As a result of this transaction, the company has recorded an estimated $22 million gain on the resulting full consolidation of the company’s wireless business, measured at a provisional amount based on management’s preliminary estimate of fair value,” KeyTech stated. “Our six months results already start to highlight for shareholders the benefits we expect to see from our strategic transaction with ATN,” Frank Amaral, chief executive officer of KeyTech, said. “The operational efficiencies and stronger balance sheet gained from the transaction put us in a great position to invest in and expand our networks to improve value both for customers and shareholders as a streamlined fixed and mobile provider. To highlight our new position and strategy heading into the next year, we launched a new, unified brand for all of businesses operating under the ‘One Communications’ name in November. We look forward to putting the new investment in the company to work revamping our operations under this new name to better serve our residential and business clients.” Operating expenses rose to $53.1 million, up from $47.7 million in the prior-year period. KeyTech said the increase in expenses was “related to the increased support needed for the full consolidation of the company’s wireless business”. The company added that it retired all of its subordinated debt of $24.7 million as part of the transaction with ATN and reduced its remaining long-term debt by $3.2 million during the period. A one-time dividend of $11.4 million, or 75 cents per share, was paid during the period, as part of the ATN transaction. Earnings per share for continuing operations for the half-year were 64 cents compared to 3 cents in the same period last year. KeyTech will be changing its reporting year end from March 31 to December 31, effective December 31, 2016, the statement added.

2016. December 13. A new fibre network will boost internet and TV services, telecoms firm One Communications said today. Work has started on the new network, first in Hamilton then spreading across the island, as part of a $20 million investment by the company to improve services. Frank Amaral, One Communications CEO said: “We made a public commitment to making this investment and we are following through on that promise. “Our newly laid fibre network, branded Fibre Wire, is the first of its kind in Bermuda. The infrastructure will vastly improve internet service, providing more bandwidth as well as a significant increase in speeds. One is also continuing with the roll-out of its 4G LTE mobile coverage to the rest of the Island, giving customers much faster data speeds. This is a very exciting time for One Communications and for our customers as we usher in a new era of super fast home internet and smartphone speeds. We know our customers want improved network service. The work we are doing aims to address this. We have listened to what our customers have been saying and are working hard to make improvements.” One Communications recently added 24/7 customer care service along with the addition of auto debit as a payment option, to support cable customers. The company aims to ensure people are informed where work is going to happen through a series of posts in the newspaper, e-mails, and social media.

2016. December 13. The telecommunications industry regulator has launched an investigation into billing errors by phone firm BTC that led to business customers being hit with extra charges for services dating back a year. The Regulatory Authority stepped in after members of the public complained about back charges due to a billing error by BTC dating to last October. Thousands of businesses were hit by the unexpected extra charges. A RAB spokesman said: “The authority is currently investigating the matter and is advising customers who dispute the charges to do so in writing to BTC at request@btc.bm. In accordance with BTC’s terms and conditions, customers are not liable for disputed charges until the dispute is rectified. However, customers do remain liable to pay all undisputed charges to avoid disconnection of service.” The RAB will announce the results of its findings at a later date. Customers who do not receive a response from BTC can notify the Authority via its website at www.rab.bm. The billing error comes after BTC earlier this month hit some business users with an $800 extra charge on their November bills to cover a “usage billing error back charge”. A spokesman for the firm said then there had been “an issue” with a third-party system, which meant some bills were worked out on the basis they had 100 inclusive calls instead of 50. But the spokesman said that the problem had been “fully rectified”.

2016. November 1. Logic and CellOne are now a unified brand known as One Communications. The name was revealed today as the business opened a new retail store on Church Street, opposite City Hall. “Our goal is to be the leading provider of these services in Bermuda. We know as a company we are not there yet. So we are kicking off a 'plus $20 million' investment programme, a new network infrastructure,” said Frank Amaral, chief executive officer of One Communications. “Part of that is hundreds of miles of fibre cabling across the island that will dramatically improve reliability and speeds for home internet service.” He said the company was “on the verge of making some huge improvements”, including better customer service and faster data speeds. We are doing a total revamp of our TV product. We also continue to roll out our 4G LTE network, which is already providing customers with ultra fast data speeds on their smartphones. We also have a huge plan around customer care. So when you come to our store or when you call in on the phone, we are in the process of hiring more customer facing staff. We are investing in more training, new systems and revamping our processes so things work better.” Mr Amaral acknowledged the company still has work to do with its network investments and customer service. “Changes of this magnitude will not happen overnight and there will be a planned roll-out of all service improvements over the coming months. We will be making sure that we communicate our plans with all our customers.” The retail store will provide technical assistance for customers, and demonstrate TV and internet services provided by One Communications. There is also a new website at www.onecomm.bm. One Communications' payment and service centre is on Victoria Street. In a statement the company noted that internet speeds for homes and small business customers currently “top out at 25mbps”, but with new fibre investment these will increase dramatically and be more reliable.

2016. October 28. The Regulatory Authority is to get two new members as it takes over supervision of the power industry. Grant Gibbons, Minister for Economic Development, said the number sitting on the Commission, which already regulates telecommunications, would rise from three to five. Dr Gibbons said in a statement: “We anticipate recruitment for the two new Commissioners will begin shortly.” The Electricity Act 2016 comes into effect today and is designed to modernize the regulation of electricity generation, distribution and sale. The Act transfers responsibility for the regulation of electricity from the Energy Commission to the Regulatory Authority and also establishes a framework by which future investments in the production and sale of electricity will be evaluated and regulated.  The new regulatory structure aims to liberalize the electricity market, protect end users and ensure that opportunities exist for businesses to participate in the planning and delivery of Bermuda’s energy future. Dr Gibbons said: “Government’s national electricity sector policy seeks to ensure that electricity is provided at the least-cost and highest-quality; that it is environmentally sustainable; and that it is secure and affordable for individuals and organisations. The bringing into operation of the new Electricity Act is a significant step on the path to achieving these goals — and the new regime represents a major step in the Government’s efforts to modernize Bermuda’s electricity sector.”

2016. October 14. Telecoms companies have reported that the majority of their networks are back in operation following Hurricane Nicole. Eleven of Digicel Bermuda’s cell tower sites have been repaired, with only Sentinel Hill without service as of 4pm. That means 97 per cent of company’s network is in operation. Meanwhile, CellOne reported it had 72 per cent of its cellular network in operation at 8am this morning, with technicians working to resolve remaining issues. Digicel Bermuda & BTC said its engineers were on site at affected cell tower locations last night, following the all clear from the Emergency Measures Organisation, and worked late into the night to ensure as many customers as possible had service. In a statement, the company said the network had proved resilient throughout the storm “with minimum disruption to customers, in large part thanks to the underground fibre network backbone that supports BTC and Digicel". BTC home internet systems are fully operational for customers who have had their power restored, according to the company. Robin Seale, chief executive officer of Digicel Bermuda & BTC, said: “I could not be more proud of the Digicel & BTC teams working together to get normal services back to our customers. With over a hundred years of experience delivering communications for Bermuda the BTC team are experienced in the impact of heavy weather, know how to keep things running and in repairs. We thank all of our customers for bearing with us while this was achieved and appreciate the feedback received from many who recognized our efforts to keep Bermuda connected.” The Digicel store and the BTC stores in Hamilton are open for normal trading. This morning, internet provider Logic reported island-wide outages as a result of power loss and downed lines, and dispatched crews to make repairs. Frank Amaral, CEO of KeyTech, said: “We would like to reassure our customers that our field crews are working hard to ensure as fast a recovery as possible to our networks and we thank everyone for their continued patience. “I am extremely relieved that no one was badly hurt during Hurricane Nicole. Bermuda, as ever, has reacted magnificently to the challenges posed by this large storm and everyone is playing a part in returning the Island to normality.” Logic cable and internet customers can check for updates through the status.logic.bm webpage. CellOne customers are able to monitor updates at cellone.bm under the recent news section. The CellOne and Logic payment centre, on Victoria Street, will be open on Saturday from 9.30am to 5pm. TeleBermuda International’s administrative offices and customer care centre will reopen on Monday. Its 24-hour technical support centre is operating as normal.

2016. October 10. Bermuda's telecommunications sector is stuck in a trend of falling revenues, according to data published by the industry's regulator. The Regulatory Authority, in its 2017-18 work plan document, published on its website last Friday, revealed that the sector's taxable turnover had fallen by more than 12.5 per cent over a two-year period starting in April 2014. The regulator expects the trend to continue and is expecting revenue to fall 7 per cent in the fiscal year 2017-18 to about $177 million. The plunge in telecoms firms' turnover has prompted the RA to request an increase in the rate it charges the industry to fund its own operations, from 1.75 per cent of taxable revenue to 2 per cent from April 2017. The RA's numbers refer to Integrated Communications Operating Licence holders, who between them offer the full range of telecoms services, including wireless network, internet and pay television. The RA states: "The Authority noted a continued downward trend in the actual relevant (taxable) turnover during the financial years 2014-15 and 2015-16 of approximately 4 per cent and 9 per cent respectively and anticipates that this trend will continue during 2017-18." While the document offers no reasons why the sector's revenue has fallen so sharply even at a time when the latest data suggests the economy has stabilized, it is likely that the advance of technology may also be hurting some of the industry's traditional revenue streams. Just as mobile technology hit landline and voice revenues, overseas web-based streaming video services are likely to be taking a bite out of cable and satellite TV operators' income. A survey by research firm GfK in July found that nearly a third of all US households subscribed to a streaming TV service, such as Netflix, Amazon Prime Video or Hulu, and that cord cutting, consumers cancelling their pay TV services was accelerating. Also, liberalization of the Bermuda market in recent years, through the dismantling of a licensing regime that had restricted the services that carriers were allowed to offer, has led to more bundling and greater pricing competition. The RA is also due to take on oversight of the electricity sector, although a date for the handover of this responsibility from the Energy Commission has yet to be announced by the Government. The regulator's proposal for a $6.92 million budget for 2017-18 is based on the assumption that it will be responsible for electricity by the start of the next fiscal year on April 1, 2017. The RA estimates it will need a budget of $3.55 million to fund its telecoms activities, up 5 per cent from the year before, mainly because of the need to buy new radio spectrum equipment costing $230,000. And it estimates it will need a further $3.37 million for electricity-sector regulation. Residents are being urged to have their say on the RA's strategic plans, goals and budgets in a public consultation with an October 28 deadline for submissions. In order to take on electricity oversight, the RA estimates it will increase its payroll from nine employees to 13, and to add two commissioners to the three it has already. Employees' responsibilities include collection of Government and RA fees, strategic analysis, compliance, consumer affairs and enforcement. Among the RA's stated priorities is a quality-of-service investigation aimed at establishing enforceable standards for internet speeds. "The Authority will implement measures to prevent significant disparities between consumers' expectations of broadband performance and their actual experience," the RA stated. A review of billing practices of telecoms firms and efforts to increase consumer awareness of internet and mobile services are also on the RA's agenda. In its electricity-sector work, the RA will look to ensure fair and competitive pricing, carry out consumer perception surveys on quality of electricity services and evaluate the scenarios in the Integrated Resource Plan, a study of the island's future power needs and the mix of sources that could be used, to identify least-cost, high-quality options for Bermuda.

2016. September 23. Logic Communications has urged customers with complaints about internet speeds to contact them so they can address the issues on a case-by-case basis. But Frank Amaral, chief executive officer of KeyTech, Logic’s parent company, admitted this week that the issues were “nothing new”. And he said the company was looking to credit the bills of customers hit by an e-mail outage. Problems have been reported recently from a number of users island-wide. “This is a commonly reported issue with both us and other companies here, the US and the rest of the world,” said Mr Amaral. “We are already moving forward with a huge investment to basically redo a huge part of the outside plant, but it’s a multi, multi-month process across the entire island. We know there are issues, for sure, and we have a huge investment planned to fix this in the long term, but in the meanwhile it’s something we have to deal with on a case-by-case basis. We are also doing a full review of the cable television product. I think people should be quite happy with what comes out of that, but these are long-term investments we are talking about, and in this industry these things take a while to put together.” The company has come under fire by customers on various online forums for a number of issues. Complaints have been voiced on slow internet speeds, “blocked” football matches on CableVision and even the company’s technical assistance. One customer complained that he was paying for 8mbps and receiving 1mbp along with outages over the last weekend, while another complained about a lack of open communication about football coverage. More recently, the company faced several issues its e-mail system starting with a “critical hardware failure” on September 4. While service was partially restored the following day, it ran in a “degraded” state for several days until equipment could be replaced. The issue was followed by a second temporary outage, which struck customers on Monday morning. Mr Amaral said the company was looking at giving some form of credit to customers impacted by the e-mail outages. He said they would be reaching out to customers affected by the recent outages soon. “Our current systems are a bit tough to get through in terms of getting data about which customers were impacted,” he said. “A part of the trouble is that e-mail is a free service. If you have ISP service, you get e-mail, so one part is trying to establish a value about what the stand-alone e-mail service is. The bulk of what people pay for when they get ISP service is the internet part, not the e-mail part, so that is a challenge. We want to give something that is meaningful, that won’t insult people when they are notified. We are going to be implementing a communication to those affected about what the service credit is all about. There will be a credit going through to people’s bills.” Mr Amaral added that a new e-mail system was being established in the coming months to ensure such outages do not reoccur. “It’s something that has been planned for a while, which will be a brand new platform with full redundancy that will alleviate the issue that we had over the long weekend and keep it from happening again,” he said. He also responded to common criticism about internet speeds and service across the island, saying such issues are often limited to certain areas or even specific homes and so customers should report their issues so they can be addressed. “There are things we can check from the office, but often it may require a truck to go to the customer’s home,” he said. “And a lot of the gear sits outside and things like the coaxial cable runs all the way to a person’s home.” Mr Amaral noted complaints that CableVision had received about coverage — particularly with regard to English Premier League football. The company has announced that it would be making Flow Sports free to all customers until the end of October and introduce Flow Sports Premier soon to increase the number of matches aired on the island. Mr Amaral also denied the suggestion that cable services have been affected by the company’s merger with CableVision. “Nothing has been changed in terms of how we source our content, how we rebroadcast it,” he said. “The people running our networks are all the same people. There are comments that the CellOne service is different but that network is totally independent, the people working on it are completely independent. It’s really just a perception thing, but the e-mail issue was a real issue and we have a plan to put in a brand new platform over the coming months.”

2016. September 8. Telecoms firm Logic concedes it has “a lot of work ahead” to repair its relationship with disgruntled customers. Frank Amaral, the CEO of KeyTech, the parent of Logic, acknowledged the impact of major disruptions to the service which has led to numerous complaints in the past few days. Mr Amaral admitted his statement was “overdue”, and pledged to provide more updates on Logic’s attempts to put things right. In a press release this morning, Logic said an internet outage was reported on Friday of last week, which impacted customers that evening and again the following morning. That was fully reinstated within 20 hours, but a secondary outage then took place between Sunday morning and Monday evening. On Sunday, e-mail services for @northrock.bm customers were then impacted with services partially restored by late evening on Monday. This has resulted in the current degraded service level of delayed e-mail transmissions and slow web mail access. Critical hardware failures were the cause for both service disruptions, said the statement. The press release began: “As of this notice, Logic would like to advise customers subscribing to our e-mail services utilizing the @northrock.bm address, that efforts are still under way to reinstate their services to full capacity. Mr Amaral stated: “Our team of engineers have been working around the clock to fully resolve the equipment failures. While we continue to solve the problem, we have a lot of work ahead of us to repair the relationship with our customers. We recognise this statement is overdue and will be providing more frequent updates. We understand the impact these outages have on all of our customers. The questions and comments have been heard and we aim to get our e-mail service back to full capability as soon as we can.” Logic asked its @northrock.bm customers to avoid calling the call centre as updates will be provided through its Facebook page, Channel 100 for TV subscribers and the status.logic.bm webpage

2016. September 6. Customers using Logic Communications complained of a difficult weekend as the former Northrock e-mail system crashed. According to Logic’s Facebook site, problems also hit the domain name system, which affected internet navigation. The DNS server was restored yesterday morning as engineers continued to work on restoring full e-mail access. John Tartaglia, the CEO of MM & I Technology Group, said his company had lost e-mail and web mail on Saturday. “Companies such as mine rely on e-mail services for our business, and to support clients 24/7 across the world. Although it might be a public holiday in Bermuda and the United States, we still support US and local clients outside of business hours. And it is not a holiday in Europe and other parts of the world — they are open for business.” Another customer who contacted this newspaper felt the situation had worsened as “the controlling company has now bought CellOne. All of our communication on island is slowly heading into the hands of one company. No competition, no need to make their service worthwhile. A monopoly is not what we need in Bermuda.” KeyTech and CellOne joined forces in May. The company was unable to provide technical details for the outage, but kept customers updated via its Facebook page.

2016. August 25.  The Bermuda Telephone Company had failed to give “clear and transparent terms and conditions” for its broadband services, according to the Regulatory Authority. A statement by the RA said yesterday they had reviewed and investigated BTC’s new Fair Usage Policy relating to its internet services. “The RA informed BTC that its new Fair Usage Policy was in breach of various licence conditions, regulations and determinations,” the statement said. “As such, BTC was directed by the RA to withdraw its new Fair Usage Policy, revert to its previous policy and to notify all of its customers of this change through its website, customer bills and notice in the local paper no later than 30 August, 2016. BTC have informed the RA that the new Fair Usage Policy has been withdrawn.” An RA spokeswoman explained the issue, saying: “It was determined by the RA that BTC failed to act in accordance with its duties and obligations of its Integrated Communications Operating Licence and other relevant regulations and administrative determinations by not giving clear and transparent terms and conditions that apply to its broadband services.” She said the changes affected customers by failing to give them proper notice of the changes, and not allowing the customers to opt out of the service without penalty if the changes were adverse to them. “BTC additionally failed to seek prior RA approval for any additional fees for service which it intended to charge for reconnection, after a customer has been disconnected,” she said. Matthew Copeland, chief executive of the RA, added: “The RA has a remit to protect the interests of consumers and ensure that providers of internet and broadband services comply with relevant regulation. When BTC introduced its new Fair Usage Policy we had immediate related concerns which led to the RA investigating the matter. “Following a letter to BTC specifying various areas of regulatory non-compliance and planned RA actions, BTC agreed to withdraw the new Fair Usage Policy.” As of yesterday afternoon, the “Fair Use Policy” listed in the Internet Terms and Conditions on the BTC website states in part: “If your usage of a particular Service materially exceeds estimated use patterns over any month or is inconsistent with normal usage patterns, then your usage will be excessive and/or unreasonable. If your usage is excessive and/or unreasonable we may contact you to advise you that your usage is in breach of our Fair Use Policy. We may then request that you stop or alter your usage to come within our Fair Use Policy. If your excessive or unreasonable usage continues after we ask you to stop or alter the nature of such usage, we may without further notice, suspend, modify or restrict your use of the Service(s) or cancel your access to the Service(s).” The previous BTC policy stated: “If a customer is deemed by the service provider to make excessive use of his service, the service may be (i) restricted, either in terms of general access or the download speeds at which the customer is permitted to access the service. The customer may, at his option and at the discretion of the service provider opt to have his download speeds restored upon the payment of a fee. Unless the customer opts to subscribe to an alternative service package as per item (ii), there will be no changes in the price or the terms of the Customer’s Service; or (ii) the customer may be asked to subscribe to an alternative Service package more suitable to his usage. The service provider, at its sole discretion, will determine from time to time what constitutes excessive use of the service. In the event that the customer refuses to comply or neglects the service provider’s Fair Usage Policy, the service provider has the right to unilaterally terminate or modify the service to the customer.”

2016. May 20. The Regulatory Authority’s first report has been put before the House of Assembly. The report, which covers the first 15 months of the authority’s operation up to March 31, 2014, reveals an increased competition within the internet service provider market and a decline in prices. Grant Gibbons, the Minister of Economic Development, said: “The industry also experienced a shift from fixed telephone services to mobile services, and saw an increased demand for both mobile and fixed broadband. “The mobile sector also saw an overall increase in subscriptions in 2013, and experienced a slight increase in outgoing calls, but realized a significant decrease in text messages during 2013.”

2016. May 13. Logic Communications has added a new voice service for its residential customers, allowing them to make unlimited local calls on a landline for a monthly fixed fee of $19.95. Calls can be made to anyone in Bermuda, whether they are a Logic customer or not, and are made on a standard fixed-line telephone. In a statement, the company said it is the first on the island to offer a complete communications solution on one bill, namely internet service and access, local voice calls and cable TV. The new local service offers a number of features, including voicemail, call waiting and forwarding, three-way calling and call return. Residents switching to the service can keep their existing telephone number. The service is delivered over Logic’s fibre-optic network with a quality that is equal to voice service via a landline, according to Logic. Lloyd Fray, Logic’s CEO, said: “We’re excited to be launching an alternative voice product. We know that more and more customers are looking for one telecommunications provider that can provide them with all services on one bill. Our voice service provides excellent value for money as well as convenience for our customers.”

2016. May 5. KeyTech and CellOne have created a new full-service telecommunications combination, sealing a series of linked deals involving both companies and US-based Atlantic Tele-Network. Frank Amaral will lead the combined company. For the past seven years he has been chief executive officer of CellOne. Meanwhile Lloyd Fray, CEO of KeyTech, is to step down on May 16 after 13 years with the company. In a statement, KeyTech said combining the businesses would result in residential and business customers receiving enhanced options and value pricing, with new capital bringing accelerated investment in Bermuda and Cayman. It is the latest change for KeyTech, which less than a year ago absorbed CableVision Bermuda. KeyTech is the parent company of internet provider Logic, and previously shared ownership of CellOne with Massachusetts-based ATN. However, in a series of linked deals, KeyTech has taken sole ownership of CellOne after ATN agreed to give the company its shareholding of the company, together with $42 million, in return for further shares in KeyTech that took its shareholding to 51 per cent. The transaction was announced in October, but regulatory approvals in a number of jurisdictions were needed before all the pieces of the jigsaw deal could be finalized. Last month the Regulatory Authority of Bermuda approved the consolidation of ATN and KeyTech, while the Information and Communications Technology Authority in the Cayman Islands gave consent for WestTel Ltd to transfer its interest in KeyTech to ATN. In a statement yesterday, KeyTech said the transaction “brings together CellOne’s premier mobile services and network with KeyTech’s Logic and Cablevision brands that provide extensive broadband internet, telephone and video services. Together, the group will deliver mobile, fixed and international telecommunication services across Bermuda.” KeyTech said businesses will be able to take advantage of CellOne’s “island-best” network coverage and Logic’s scalable network. Gary Phillips, chairman of KeyTech, said: “With this transaction completed, we can now compete for consumers’ and businesses’ full range of telecommunications needs. For years, our companies were separately investing in technology and infrastructure and offering best-in-class services. As a unified group, and with the benefit of additional capital from ATN, our investments will accelerate and lead to expanded services for customers and economic growth for Bermuda.” Incoming KeyTech CEO Mr Amaral will work with the company’s new board to set the organization's strategic direction and lead its day to day operations in Bermuda and Cayman. He said: “With the decades of experience within the KeyTech group and a local leadership team, we are ready to do even more to amaze customers through great service and enhanced product offerings. Over the coming months, Bermuda and the Cayman Islands will begin to experience the benefits of our collective operations. Our goal is to provide very efficient service, the most innovative options and highly competitive pricing.” Mr Phillips said: “The board and I want to thank Lloyd Fray for his many years of service and we are grateful for the accomplishments under his leadership that made KeyTech attractive to this investment by ATN. We look forward to continued success under Frank’s leadership and direction.” ATN is a trading company that invests in the communications and renewable-energy industries. The company’s association with Bermuda dates back to 1998 when it was a primary investor in CellOne. It is listed on the Nasdaq stock exchange and has a market capitalization of $1.2 billion. Among ATN’s subsidiaries is Commnet, which provides telecommunications to much of the central and western US states. ATN also has telecoms subsidiaries in the US Virgin Islands, Aruba, and Guyana. Last week the company reported first quarter revenues of $89.7 million, up 5 per cent year-on-year, while its profit for the quarter was $6.1 million.

2016. May 4. KeyTech and CellOne have created a new full service telecommunications combination. It will provide residential and business customers with enhanced options and pricing, while new capital means accelerated investment in Bermuda and Cayman, according to a statement. The company will be led by CellOne CEO Frank Amaral. KeyTech and CellOne, a subsidiary of Atlantic Tele-Network, announced that the agreement to combine businesses has closed. The transaction, originally announced in October 2015, brings together CellOne’s premier mobile services and network with KeyTech’s Logic and Cablevision brands that provide extensive broadband internet, telephone and video services. Together, the group will deliver mobile, fixed and international telecommunication services across Bermuda. Businesses will be able to take advantage of both CellOne’s island-best network coverage and Logic’s scalable network. Customers will have more efficient access to a full range of services. KeyTech chairman, Gary Phillips, said: “With this transaction completed, we can now compete for consumers’ and businesses’ full range of telecommunications needs. For years, our companies were separately investing in technology and infrastructure and offering best-in-class services. As a unified group, and with the benefit of additional capital from ATN, our investments will accelerate and lead to expanded services for customers and economic growth for Bermuda.” CellOne CEO, Frank Amaral has been named CEO of KeyTech, and he will work with the new KeyTech Board to set the organization's strategic direction and lead its day to day operations in Bermuda and Cayman. He has been COO and CEO of CellOne for seven years, Lloyd Fray, current CEO, who steered KeyTech over the course of his thirteen years of service to the KeyTech group. He will step down May 16. Mr Amaral said: “With the decades of experience within the KeyTech group and a local leadership team, we are ready to do even more to amaze customers through great service and enhanced product offerings. “Over the coming months, Bermuda and the Cayman Islands will begin to experience the benefits of our collective operations. Our goal is to provide very efficient service, the most innovative options and highly competitive pricing.” Mr Phillips said: “The board and I want to thank Lloyd Fray for his many years of service and we are grateful for the accomplishments under his leadership that made KeyTech attractive to this investment by ATN. We look forward to continued success under Frank’s leadership and direction.”

2016. April 15. A deal that will see Atlantic Tele-Networks, the American telecommunications company, take a controlling interest in KeyTech has passed one of its last hurdles, with the Regulatory Authority of Bermuda granting approval. That decision now goes to Grant Gibbons, the economic development minister, for final approval. Reacting to the news that the deal has moved a step nearer to completion, Lloyd Fray, KeyTech’s chief executive officer, said: “We are delighted to have received approval from the Regulatory Authority. Other governmental and regulatory consents are still pending, and we look forward to closing the transaction promptly after their receipt.” The deal, which was backed by KeyTech shareholders in October, gives ATN a 51 per cent interest in KeyTech in exchange for its shares in CellOne plus approximately $42 million in cash. The result would leave KeyTech as the sole owner of CellOne, while ATN would have a controlling interest in KeyTech. KeyTech’s subsidiaries include Cable Co and Logic (which includes the merged Bermuda CableVision). When the deal is complete ATN and Digicel will dominate the island’s telecommunications market. Digicel took over Bermuda Telephone Company last year. At its April 7 board meeting, the Regulatory Authority approved the proposed consolidation of ATN and KeyTech, and said the decision would be sent to the minister for approval. Atlantic Tele-Networks is a trading company that invests in the communications and renewable-energy industries. It is based in Massachusetts and has a connection with Bermuda that stretches back to 1998 when it was the primary investor in CellOne, which merged with KeyTech as an affiliate in 2011. ATN is listed on the Nasdaq stock exchange and has a market capitalization of $1.2 billion. Among ATN’s subsidiaries is Commnet, which provides telecommunications to much of the central and western US states. ATN also has telecoms subsidiaries in the US Virgin Islands, Aruba, and Guyana.

2016. April 6. Watching a movie on your smartphone while you’re out and about in Hamilton could soon be an option. The island’s main mobile phone service providers are gearing up to roll out 4G LTE networks that will give customers a much-enhanced, faster data service on their smartphones, tablets and other mobile devices. Customers can expect speedier web browsing, app use, e-mail and video downloading, together with a corresponding increase in upload speeds. CellOne expects to be the first to unveil a 4G LTE network and anticipates it could be only weeks away. The company said the advanced network will initially be limited to Hamilton, although it will eventually become islandwide. Meanwhile, Digicel Bermuda confirmed it is preparing a 4G LTE network that will be accessible “to all customers rather than a few in select areas.” CellOne is in the final testing phase of its upgraded service. It is five years since the company launched its original fourth generation mobile service. However, the arrival of a 4G LTE network is a big additional step. Around the world there are different types of 4G network but LTE, which stands for Long-Term Evolution, is regarded by many people as being the only “true” 4G service. In the US, 4G LTE has increasingly become the standard network choice for major carriers such as Verizon and Sprint. It is also used in much of the rest of the world. Brian Lonergan, CellOne’s marketing director, said bringing in the advanced technology entailed a huge investment, but it was an inevitable step for the island. “You can’t be the carrier that does not have it. And when one carrier goes first everyone else will follow. We wanted to be first with LTE, to be the innovator,” he said. Until equipment upgrades and spectrum wavelength is secured to roll-out the service to other parts of the island, CellOne’s LTE offering will be confined to Hamilton. We know a huge percentage of Bermudians come to town to eat out or at the weekends, so just about everyone will get to try it.” When customers move out of range of the 4G LTE network they will drop back onto the company’s regular network service. Mr Lonergan said the data speeds would be significantly faster than those available at present and would be better able to meet the demands of users seeking to watch videos, or download online movies. “There will be a difference when downloading a movie, people will notice,” he said. Until the service is up and running the exact speeds that will be achieved are hard to predict. In theory, according to Mr Lonergan, they could go up to 75 megabits a second, however, the average would be lower and depend on factors such as how many users were on the network and how close a customer was to a cell tower. For many years Digicel has been providing a 4G service using a technology called HSPA+, which is faster than 3G. In a statement yesterday Digicel said it was “committed to continuing to provide the best network in Bermuda for data speeds and that includes an island wide roll-out of 4G LTE. Digicel customers today benefit from our enhanced 4G network providing 99.9 per cent coverage, average download speeds of 3.65Mbps and upload speeds of 0.7Mbps. Those speeds were verified 24 per cent and 52 per cent faster respectively than the alternative provider by the independent speed test conducted by Yupana in December.” Digicel will make a full LTE statement when it is able to “provide details of access for all customers rather than a few in select areas”. Meanwhile, CellOne has tagged mobile phones on its website that are 4G LTE capable for easier identification by customers. The company is also encouraging customers to check that they have an LTE capable device, and that their device has an LTE sim card installed. Instructions on how to make these checks can be found on the company’s website.

2016. March 22. A new chief executive officer has been appointed to head Bermuda’s telecoms watchdog organization. Matthew Copeland was appointed chief executive of the Regulatory Authority of Bermuda at the start of this month. He is the third permanent chief executive officer to lead the organization, which was created in 2013 to oversee the island’s telecommunications sector. Details of Mr Copeland’s background have not yet been made available through the RAB, however, his appointment was confirmed in minutes of the March 1 board meeting of its commissioners. The Authority’s responsibilities are anticipated to increase in the near future with the transfer of regulation and oversight of the energy sector from the Ministry of Economic Development and the Energy Commission to the RAB. A search for a permanent chief executive began in September, following the resignation of Robert Watson who took on the role in January 2015. At the time he was seen as an ideal choice to guide the authority into its dual-sector responsibilities due to his previous experience leading telecoms and electricity companies in Canada. However, Mr Watson resigned for personal reasons. The RAB’s first CEO was Philip Micallef. He led the organization for almost two years, between 2013 and late 2014, before resigning for personal reasons and returning to Europe. He is now the CEO of Air Malta. Kyle Masters, the RAB’s legal and regulatory advisor, acted as interim CEO between the departure of Mr Micallef and the appointment of Mr Watson, and again between the departure of Mr Watson and the appointment of Mr Copeland. Angela Berry is chairwoman of the RAB board of commissioners. She took on the role in January. The previous chairman was Carl Musson. The RAB has traditionally had three commissioners, but at present only Ms Berry and Kenneth Robinson are listed as commissioners on the Authority’s website. The Royal Gazette has requested more details on the appointment of Mr Copeland, and at press time was awaiting a reply.

2016. February 4. The Regulatory Authority of Bermuda is inviting comments on the proposed acquisition of control of CellOne and KeyTech by US telecommunications company Atlantic Tele-Network (ATN). Interested parties who wish to submit comments and observations on the proposed transaction have until February 12 to send responses to the authority. In a series of related transactions, ATN is seeking to become the majority shareholder of KeyTech Limited, and its subsidiaries, including Cable Co and Logic (which includes the merged Bermuda CableVision). KeyTech currently has a non-controlling interest in CellOne, the mobile services provider. Last October it signed an agreement to buy ATN’s shareholding in CellOne for $42 million, plus KeyTech shares. KeyTech would become the sole shareholder of CellOne on completion of the deal. ATN is a trading company that invests in the communications and renewable-energy industries. It is based in Massachusetts and has a connection with Bermuda that stretches back to 1998 when it was the primary investor in CellOne, which was merged with KeyTech as an affiliate in 2011. ATN is listed on the Nasdaq stock exchange and has a market capitalization of $1.2 billion. Among ATN’s subsidiaries is Commnet, which provides telecommunications to much of the central and western US states. ATN also has telecoms subsidiaries in the US Virgin Islands, Aruba, and Guyana. If the proposed transaction gains all the necessary regulatory approvals, ATN will become the majority shareholder (51 per cent) of KeyTech. Last October, KeyTech shareholders voted in favour of the deal. Comments can be sent to the Regulatory Authority of Bermuda via e-mail to kmasters@rab.bm, or by post or hand to Kyle Masters, c/o The Regulatory Authority, Cumberland House, 3 Victoria Street, Hamilton, HM 11.

2016. January 27. The Island’s telecommunications sector is to be put under scrutiny in a survey that aims to discover if the market has become more or less competitive during the last few years. It is the second market review of the industry. The first was conducted shortly after the Regulatory Authority of Bermuda (RAB) was set up in 2013. The Authority is the watchdog organization that oversees the sector. Shortly after the RAB was created it oversaw the arrival of integrated licences that allowed providers to offer multiple telecoms services, rather than be restricted to one. That change resulted in a number of consolidations among telecommunication service providers and the introduction of bundled package deals for consumers. The survey will “determine whether the rules safeguarding against abuse of significant market power currently in place remain effective and relevant”. It is anticipated a report will be published in the second quarter of the 2016-2017 financial year. In a statement, the RAB said it might modify existing or develop new safeguards to address market conditions. “The recent shift in the market, precipitated primarily by the round of mergers and acquisitions makes this review timely and relevant,” said Kyle Masters, interim chief executive at the RAB. “The market review will be an opportunity for the ICOL (Integrated Communications Operator Licence) holders and the regulator to reflect on the state of the market three years after liberalization and answer the key question: Is the market more or less competitive as a result of liberalization?" Deloitte (Bermuda) has been selected to assist with the market review.

2015. December 2. Bermuda Telephone Company (BTC) has introduced an international calls service that has no connection fee and no monthly service fee. The service covers 97 countries, including the United States, Jamaica, the UK, Portugal and the Azores. The rates range from nine cents to 25 cents per minute. “Our customers have been asking us to provide long distance services and we are now very proud to deliver a solution that rethinks how customers receive those services. Bermuda is an internationally connected Island, and we look forward to delivering a flexible, affordable way to stay in touch with those around the globe,” said Robin Seale, chief executive officer of Digicel and BTC.

2015. November 2. The US company that is in the process of acquiring a controlling interest in KeyTech, has posted a third-quarter profit of $6.6 million, or 41 cents per share. Atlantic-Tele Network (ATN) is a trading company that invests in the communications and renewable-energy industries. It is based in Massachusetts and has a connection with Bermuda that stretches back to 1998 when it was the primary investor in CellOne. It was announced last month that ATN is seeking a controlling interest in Island telecommunications firm KeyTech. In the deal, ATN is giving KeyTech its existing shareholding in CellOne and $42 million in cash, in return the US firm will take a 51 per cent stake in KeyTech. KeyTech shareholders have agreed to the move, which is now awaiting regulatory approval. ATN’s third-quarter net income was down about $10 million from the $16.2 million reported during the same three months of 2014. However, the firm also reported quarterly revenues of $96.8 million, which was 8 per cent higher. The company’s operating income was $22.5 million, down 22 per cent, which included $2.5 million of transaction-related costs. Following the completion of its acquisitions of KeyTech in Bermuda, and the Innovative group of companies in the US Virgin Islands, the firm is looking to boost its annual revenues by between $180 and $200 million, according to Michael Prior, ATN’s chief executive officer. “Third-quarter results were in line with our overall expectations, reflecting a mix of factors affecting revenues and operating profitability that are consistent with the execution of our strategy. Our acquisition of a controlling interest in KeyTech Bermuda pairs our 43-per-cent ownership of CellOne with their 42-per-cent ownership and adds wire line voice, broadband and video services to our existing mobile services. KeyTech recently received shareholder approval for the transaction and we are now awaiting regulatory approval.” Regarding the KeyTech and Innovative acquisitions, Mr Prior said: “In both cases, we are investing in markets and geographies we know well, and where we will have the ability to provide customers with a single connectivity solution for mobile and fixed telecom and media services. After accounting for the cash outlays associated with these agreements, ATN still will have significant cash resources and debt capacity to invest in organic-growth projects and to deploy in additional acquisitions, and we are actively reviewing opportunities in both categories.”

2015. October 27. Telecoms firm LinkBermuda has joined forces with BT Ireland to provide data centre and connectivity services on a global scale. David Caldwell, chief executive officer of LinkBermuda, said the deal would increase the range of services offered by his own firm as well as BT Ireland. He explained it was an opportunity for Bermuda customers to access data centre services in other parts of the world, while BT Ireland, which does not have presence in Bermuda, could refer clients who needed a data centre in Bermuda to LinkBermuda. “It adds convenience for our customers and similarly for BT Ireland’s customers,” he said. Mr Caldwell was speaking after BT Ireland today announced that it has signed a major new partnership agreement with LinkBermuda, a leading provider of data centre, networking and internet provider services on the Island. The deal means both firms will be able to provide extra data centre, network and infrastructure services to their global customers, initially from BT’s Dublin data centre and LinkBermuda’s facility in Bermuda. The agreement was reached after LinkBermuda carried out a comprehensive market review and selected BT on the strength of its global capability, local expertise and its range of ICT services. In addition to the provision of direct BT services, the agreement also facilitates the provision of connectivity to Microsoft Azure and Amazon cloud services via the BT global network. Mr Caldwell said: “As Bermuda’s leading data centre, networking and IP solutions provider, LinkBermuda strives to continuously build on this base to provide Bermuda with world-class global services. Partnerships like this demonstrate LinkBermuda’s global reach and further enhance our ability to offer end-to-end services to our global customers based in Bermuda, a number of whom have operations in both Bermuda and Ireland. By teaming up with BT Ireland we are able to offer very competitive data centre and network products in several markets while maintaining central billing here in Bermuda.” Shay Walsh, BT Ireland’s managing director of business, added: “As a global leader in networked IT services, we can provide global connectivity to 197 other countries and territories and connect our customers to our 48 data centres around the world. “It’s this end-to-end global capability, coupled with our local skills and partnerships with other leading technology brands, which will help us support LinkBermuda in delivering for its customers. We look forward to building on this capability in the coming years.” The partnership enables BT Ireland and LinkBermuda to extend their combined capabilities worldwide to their existing customers for the end-to-end provision of data centre, computing, infrastructure and telecom services. BT, once part of the British government’s general post office, was formed as British Telecommunication in 1980 and became independent of the post office the following year. British Telecommunications, which trades at BT, was privatized in 1984, becoming British Telecommunications plc, with about 50 per cent of its shares sold to investors. The British government sold its remaining stake in further share sales in 1991 and 1993. BT is now one of the world’s biggest suppliers of communications and operates in more than 170 countries.

2015. October 12. A $30,000 mobile cell tower has been brought to Bermuda to boost coverage during the Louis Vuitton America’s Cup World Series. It is part of a strategy by Digicel Bermuda to enhance its network in preparation for the 35th America’s Cup in 2017. The equipment is known as Cell on Wheels (COW), and expands coverage and capacity to meet short term needs. It also assists in ensuring the quality and consistency of the Island’s data network during times of increased volume, as is expected to happen during the World Series, which takes place in Bermuda this weekend. In a statement, the company said its network will handle the demands from data users under anything other than exceptional conditions. “When large numbers of people are congregated for major events, any mobile network can struggle to meet the localized peak in demand. The COW provides a solution to handle such spiked activity without degradation of service either for people at the event or elsewhere,” the company said in its statement. The equipment will be deployed for the America’s Cup World Series event and for future events of such scale in Bermuda. Digicel Bermuda CEO Robin Seale said: “We are expecting 5,000 to 10,000 people on Front Street enjoying the America’s Cup festivities and we are seeking to make sure they can all do so while getting online, sharing pictures and generally letting the world know how extraordinary Bermuda is.” Digicel is set to trial the COW at the World Series event and said it would “use it moving forward at key events where capacity is required”. Digicel staff will be testing the equipment throughout the week to ensure it works and is optimally configured.

2015. October 7. A strengthening of the KeyTech and Atlantic Tele-Network (ATN) grouping alters the telecommunications landscape in Bermuda. It is a healthy development, believes Graham Pearson, chief executive of Bermuda-based Ignition Group of Technology Companies. “With the ongoing contraction in the market place, primarily driven by the insurance sector, it was inevitable that consolidations in the services sectors would occur,” he said. Mr Pearson said it was better to have “well-funded competition of the few rather than underfunded and struggling smaller players.” He noted that telecommunications is a capital-heavy industry. US-based ATN, which is seeking to acquire a controlling interest in KeyTech, has a market capitalization of $1.2 billion. Mr Pearson’s company Ignition provides a range of services, including IT solutions, cloud hosting, network monitoring and hosting. He said: “We need the funds coming in to keep Bermuda competitive from an infrastructure standpoint. “Our experience of the service levels and ageing infrastructure over the past 12-18 months have been cause for serious concern with reliability of the current infrastructure at its worst for years. Hopefully, this new injection of funds and the consolidation will address those issues. We do however have to rely even more on the telecoms oversight commissions to ensure there is fair play and the consumer gets competitive rates and service levels.” The Regulatory Authority of Bermuda is the watchdog organization that oversees the Island’s telecommunications sector. It will review the proposed deal. Kyle Masters, the authority’s interim chief executive, said: “The public can be assured that the authority will be working to discharge its duty to ensure that sustainable competition in the electronic communications sector is promoted and that the public interest is protected.” Mr Masters said he had been in contact with both KeyTech and ATN, and expected to receive formal notification shortly to enable the review process to begin. In a statement, the authority noted that the proposed move would allow KeyTech to provide mobile, fixed and international telecommunications services under one banner. Grant Gibbons, Minister for Economic Development, whose portfolio includes telecommunications, was unable to comment on the matter yesterday due to statutory obligations. The proposed deal is the latest shake-up for the domestic market, which could once have been likened to a spaghetti plate of intertwined licensing. Until a few years ago, Bermuda operated with three different licences for telecommunications providers; one for international service providers, one for domestic telephone providers and another for internet service providers (ISPs). Moves to end the licensing regime and simplify the market by allowing providers to bundle services, in line with other countries, began three years ago. In July 2012, the 60-40 ownership rule that restricted foreign ownership of Bermuda telecommunications companies to 40 per cent, also came to an end. As a result of those changes the Island’s telecommunications landscape has been greatly altered. Today, KeyTech and Digicel are the overwhelming heavyweights in terms of market share when it comes to providing internet, cellphone and telephone landline services. And while it is difficult to establish definitive figures on market share, statistics gathered from annual consumer surveys suggest KeyTech has the upper hand. In its most recent sector survey, published in January, the Regulatory Authority of Bermuda found that KeyTech-owned Logic was the dominant ISP accounting for 65 per cent of survey respondents. The survey was from a limited sampling of 403 residents. In order of popularity, the next four ISPs were Bermuda CableVision with 12 per cent, Digicel with 9 per cent, TeleBermuda International with 8 per cent, and CellOne with four per cent. Since that survey was released there have been further changes within the sector. Logic already owned the majority of Bermuda CableVision, but in July it assumed 100 per cent ownership when the two companies merged. Likewise, KeyTech has an approximate 42 per cent ownership of CellOne. If the proposed deal with ATN goes ahead, KeyTech will gain the US company’s 43 per cent stake in CellOne, and the minority shareholders will receive the right to have their shares converted to KeyTech ordinary shares. In the mobile services sector, CellOne had the largest slice of the domestic market, according to the 2013 and 2014 market surveys conducted on behalf of the Regulatory Authority of Bermuda. The 2014 report, based on a limited survey of 400 residents, showed CellOne had 59 per cent market share, compared to Digicel’s 41 per cent. Digicel bought the Bermuda Telephone Company in June, expanding its share of the Island’s telecommunications infrastructure and gaining a significant number of telephone and internet access customers. However, the telephone company was not an ISP at the time, therefore Digicel did not immediately boost its number of internet service customers as a result of the deal.

2015. September 28.  Losing two chief executives in the space of three years has added to the challenges faced by the Island’s telecommunications sector watchdog. And things are going to get busier as the Regulatory Authority of Bermuda (RAB) prepares for the regulation and oversight of the energy sector to come under its auspices. It is anticipated the transfer of those responsibilities from the Ministry for Economic Development and the Energy Commission, will occur shortly after a new Electricity Act goes before MPs during the next parliamentary session. The combining of regulation for the telecoms and energy sectors under the RAB umbrella will be a pivotal moment. In preparation for that, at the beginning of this year the authority announced Robert Watson as its new CEO. With previous experience heading up telecoms and electricity companies in Canada, Mr Watson appeared to be the ideal choice to guide the authority into its dual-sector role. However, he resigned at the beginning of this month, citing personal reasons. A year earlier, the RAB’s inaugural chief officer Philip Micallef resigned, also for personal reasons, having led the watchdog organization for almost two years. Acknowledging the departure of the two men as unfortunate, RAB chairman Carl Musson said: “We have to cope, and that’s what we are doing.” He was upbeat that a suitable replacement will be found. “We need to address the situation as soon as possible. It is a challenge, but we are optimistic,” he said. “It’s a more unique situation as the CEO is going to manage two sectors.” Grant Gibbons, Minister for Economic Development, when asked if he was concerned by the departure of two chief officers, said: “There has been a variety of reasons why we have had the turnover. The initial phase was intense — getting the operation up and running. “In Philip Micallef we had a very capable CEO. He got a lot of things under way, such as number portability and spectrum allocation. In the end he had personal reasons for leaving. Robert Watson was hired by the Authority. He had a background in the electricity sector as well.” Dr Gibbons said it was important to recognise that the top roles can be highly pressured positions, and while he liked to see continuity, he also respected an individual’s decision to move on. He said it might turn out to be an advantageous time to be going through a succession planning stage as the role of the RAB is about to change, with the imminent transfer of energy-sector oversight responsibilities. “The change in CEO has given them the opportunity to give some careful thought to what they are looking for and the role they have in coming years,” he said. Since it was created at the beginning of 2013, the RAB has been overseen by three commissioners. The current commissioners are Mr Musson, Angela Berry and newly appointed Kenneth Robinson. Mr Musson was asked if the commissioners might be having too much of a bearing on the organization. He replied: “I do not think we are too involved. The CEO is responsible for the day-to-day running of the authority and is the regulatory advisor to the board. Our intent is to leave management to the managers and not to get involved in the day-to-day management.” He explained that the commissioners made regulatory decisions and issued statutory instruments. Mrs Berry, who is also an energy commissioner, and Mr Robinson are both attorneys, while Mr Musson has a wide-ranging background in business, including telecoms and electrical engineering. Speaking separately, Dr Gibbons said that in the initial stages it was “all hands on deck” setting up the RAB and meeting tight time constraints due to the volume of work undertaken. “You can understand why the commissioners have been actively involved,” he said, pointing out there is a separation between the Bermuda Government and the operations of the RAB. “But going forward we want a balance, and that is still evolving.” Dr Gibbons said it was possible the number of commissioners may be increased in line with the RAB’s soon-to-be-enhanced responsibilities. Mr Musson believed an increase in the number of commissioners was likely to happen, and added: “We would not be opposed to that.” Regarding the appointment of a new chief executive, he said various options are being considered. Kyle Masters is the current interim CEO, his second stint in the role. Dr Gibbons said: “He’s a young Bermudian and has been there for a couple of years. I would like to think he could be considered for the role. It could be that the Authority is looking to see if there is an internal candidate, or if they need an external candidate experienced in these [expanded] areas.” Regarding the transfer of regulation and oversight for the energy sector to the RAB, Dr Gibbons said that was still on track to happen in the near term. Consultations have taken place regarding the draft legislation. The Minister said the Bill will pave the way for independent energy producers, such as those using renewable sources, LNG and others, to present options for the Island.

2015. September 22.  Residents concerned they are not receiving the level of internet speed and capacity they are paying for, could have structured avenues for redress if recommendations from a new report are put into effect. The perceived slow connection speeds and high cost of internet service in Bermuda has been identified as a perennial issue in market surveys. Now a high-level working group has delivered a report on broadband quality of service to the Regulatory Authority of Bermuda (RAB), which oversees the telecommunications sector. The report includes recommendations aimed at driving forward improvements to broadband internet service delivery and quality. One idea to address the difference between a provider’s advertised internet speed and the actual speed received by the customer, is to make it mandatory for a customer to be given a “speed card” when their service is activated. The card will show the expected line quality the customer can expect. The report’s recommendation states: “The speed number cannot be close to the subscription level just below.” As an example, a customer paying for 6 Mbps should not be receiving only four. If a customer complaint is made to the RAB regarding slow internet speed, the carrier will supply the authority with the actual speed test number of a customer’s account. The report further recommends that providers of a service consistently below the acceptable standard of speed should lose some revenue, through a line downgrade, and potentially refund customers. However, one of the big takeaways from the report is the need to educate the public about factors outside the control of service providers that can impact their internet connection speeds and reliability. It also noted that no regulation or standard exists, either overseas or locally, that reference availability and uptime for the consumer market. The report recommends that customers should be reimbursed on a pro-rata monthly basis for all outages that exceed the established standard for uptime per month. The report describes that uptime standard as being 95 per cent per calendar month. Among other recommendations, it is suggested there should be a formalized process to deal with consumer complaints and issues, and where necessary ISPs and access providers communicate with each other to investigate and resolve complaints. The working group behind the report was together for about six months. It featured a number of top-level executives and managers from various telecoms companies, together with Bermuda Government representatives. The working group was co-chaired by Anchor Investment Management’s chief financial officer Nathan Kowalski and Bermuda CableVision’s Alan Smith. Mr Kowalski said the process had been challenging due to the differing opinions expressed and the complicated telecommunications landscape, but it had also been educational to see what other countries and jurisdictions did to address internet issues. While there is no guarantee that anything in the report will be adopted by the RAB, Mr Kowalski said it was a starting point for addressing areas of concern. “It’s a good exercise to get the ball rolling, to understand how everything works and to get input from stakeholders,” he said. Kyle Masters, interim chief executive officer of the RAB, said: “It was an opportunity for end users and providers to discuss face to face what the issues are, and come up with recommendations for the authority.” He said the RAB would look at the recommendations to see which, if any, should be implemented. The authority is putting together a working plan for the next operational year, which starts in April, and will analyze recommendations from the working group’s report. The public will be given an opportunity to comment on the RAB’s plan when it is put online during a consultation period. Mr Masters thanked the volunteer members of the working group for their efforts in producing the service report. Grant Gibbons, Minister for Economic Development, said he believed efforts are under way to address concerns regarding internet service and speeds. “There has been clear public comment on these issues, and they need to be looked at. This report is a good start,” he said.

2015. September 3. This resignation of Robert Watson, chief executive of the Regulatory Authority of Bermuda (RAB), is not expected to affect the introduction of the Electricity Act, according to the Bermuda Government. The Act, a draft of which has been tabled in Parliament, will increase the remit of the RAB by transferring oversight responsibility for the electricity sector from the Ministry of Economic Development and the Energy Commission to the Authority. At present the RAB is the watchdog organization for the Island’s telecommunications sector. Mr Watson’s departure was announced on Tuesday. He led the RAB for nine months and resigned for personal reasons. Responding to questions about the impact of the resignation on future developments regarding the Electricity Act, Grant Gibbons, Minister of Economic Development, said: “A change of CEO at the RAB is not expected to adversely affect the introduction of the Electricity Act. “The Government is continuing to work on the timetable for the ultimate transfer of regulatory responsibility from the Ministry and the Energy Commission to the Regulatory Authority of Bermuda.” On Tuesday, RAB chairman Carl Musson said he hoped the departure of Mr Watson would have minimal impact on the work of the RAB, and that the organization's skilled staff would carry on “the critical functions of the Authority pending the appointment of a replacement chief executive”. Dr Gibbons expressed a similar view. He said: “The Government has every faith that the staff at the Authority will press ahead with their important work while a new CEO is being recruited. “We are committed to reform in the energy sector. Regulatory and legislative policy will continue to be reshaped for the benefit of the community.” The RAB’s legal advisor Kyle Masters has been appointed interim chief executive.

2015. September 1. Robert Watson, chief executive of the Regulatory Authority of Bermuda, has resigned for personal reasons. Mr Watson, a former president and CEO of SaskPower in Saskatchewan, Canada, had taken up the post in January this year. The chairman of the Regulatory Authority, Carl Musson, said in a statement today: “While the timing is regrettable, I have every confidence that our capable staff will be able to run the authority until a new chief executive is on board. We have a number of irons in the fire, and will update the public as quickly as we can as to our progress. In the meantime we will also use the opportunity to retool resources as we prepare to take over regulation of the electricity sector in Bermuda.” Kyle Masters, the authority’s legal adviser, has been appointed interim chief executive.

2015. July 16.  Bermuda CableVision is to merge with Logic Communications Ltd. The news was announced today by telecommunications group KeyTech Ltd, Logic’s parent company, after it secured ownership of 100 per cent of CableVision’s shares. The CableVision name will disappear as the combined company will branded as Logic. KeyTech was already the majority owner of CableVision’s shares, but after a special shareholder meeting yesterday it completed the buyout of all minority shareholders. In the run-up to the meeting, some of the minority shareholders voiced concerns that KeyTech subsidiary Wansunt’s offer of $13 per share significantly undervalued the television and internet provider. KeyTech chief executive officer Lloyd Fray said: “The transaction positions Logic for future growth as it brings together Bermuda’s premier internet service provider and cable access providers. In order for these companies to meet growing consumer demand for high bandwidth products, one bill, and to expedite capital intensive projects for network expansion and upgrades, we felt it was prudent for KeyTech to acquire 100 per cent of the Cablevision shares and to merge these two entities. “The combination of Logic and Cablevision will create a ‘triple play’ telecommunications provider that is supported by a robust network with superior customer service that caters to both corporate and residential customers.” Both CableVision and Logic’s existing customer service centres will continue to operate under the Logic brand.

2015. July 9. Telecoms firm KeyTech has launched a bid to take full control of TV provider CableVision. KeyTech subsidiary Wansunt, the majority shareholder in CableVision, is bidding for 100 per cent ownership of its shares with an offer of $13 per share to minority holders. The proposed deal envisions a merger with Connect Ltd, wholly owned by Wansunt which was made up of telecoms players North Rock and Logic, also controlled by KeyTech. A letter to Cablevision shareholders backed the takeover proposal. It said that the CableVision board had considered its position as a stand-alone company and consolidations in its telecoms industry rivals on the Island like Digicel. The letter added: “We have also considered the fact that, due to the level of capital expenditure required to fund the company’s planned network expansions and improvements, the company is unlikely to be able to declare and pay dividends for a number of years without capital injections from its shareholders. Further, there is no guarantee that, even with high levels of capital investment in the company’s infrastructure, the company will continue to succeed and operate with a profit in such a challenged market. After due consideration of the merger and the resulting benefits to the company in terms of access to telecommunications assets, expertise and capital that might not otherwise be available to the company, we have determined that the merger is in the best interests of the company and its future survival and growth.” But one small shareholder said the offer undervalued CableVision shares — which she estimated were worth between $25 and $40 apiece. The shareholder said: “KeyTech wants all of the smaller shareholders out.” Now shareholders will be asked to vote on the proposal at a special general meeting to be held at the Bermuda Underwater Exploration Institute next Wednesday. The letter told shareholders that the CableVision board had rejected an earlier $12-a-share bid by Wansunt. And it told small shareholders that if they were not satisfied with the offer, they had a month to apply for a court ruling to set a price for their shares. Wansunt, Connect and CableVision all share the same registered office address, 30 Victoria Street in Hamilton. CableVision declined to discuss the proposal. CEO Terry Roberson said: “I am unable to discuss any specifics regarding the items that will be voted upon at the SGM on July 15.” But the proposed merger agreement said that Connect shares are all registered in the Wansunt name. Wansunt already owns more than 80 per cent of CableVision shares, with the rest in the hands of a group of minority shareholders. Corporate services firm Quorum in March this year wrote to minority shareholders on behalf of an undisclosed client offering $6 per share.

2015. July 8. The trend towards telecoms companies offering one-stop shop residential internet services in Bermuda gathered pace this week when Bermuda Telephone Company (BTC) rolled out its Complete Home Internet service. In doing so it has joined a growing list of firms offering customers streamlined internet connectivity comparable with what is available in other countries. BTC was bought by Digicel Bermuda last month and has now added internet service to the internet access it previously provided. In a statement it said the move would be “a breath of fresh air to customers that historically might have faced the inconvenience of multiple calls to different companies in the event of technical or service questions.” By bundling together internet service and access, BTC is the latest company to market itself as a one-stop shop provider. Other companies with a sizeable share of the market who are offering single billing, one-stop options include Logic, Digicel Bermuda, Bermuda CableVision, WOW and LinkBermuda. CellOne and TBI are not marketing one-stop shop packages on their websites, although TBI has partnered with WOW, allowing the latter to offer a service and access bundle. The shift in the internet landscape locally has gathered momentum during the past year. For many years the residential internet market place was fragmented due to regulations forcing customers to pair up an ISP (internet service provider) with an access provider, such as BTC or Bermuda CableVision. That meant dealing with two companies and receiving separate monthly bills for the two internet connection components. The issuing of Integrated Communications Operating Licences in April 2013 opened things up and allowed firms to start bundling internet service and access together, giving customers the convenience of dealing with a single provider and receiving a single monthly bill. Results from a survey published by the Bermuda Regulatory Authority in April showed that 85 per cent of respondents said they would prefer having one provider for both internet access and service. Last month, when Bermuda CableVision launched an internet service and access plan, CEO Terry Roberson said: “Bermuda residents have grown accustomed to paying two companies for their internet service. For years, they have paid one company for access and another for service. We’re delighted to be taking advantage of new industry rules and offering customers a truly combined experience — one bill, one service — at an affordable price. Anyone who has ever been stuck between their access and service providers when trying to get customer support will appreciate how much easier it is to deal with one company.” This week BTC CEO Robin Seale, in announcing the firm’s new one-stop shop service, said: “We are delighted to extend the choice everyone in Bermuda has for internet providers today with the launch of Complete Home Internet from BTC.” The Royal Gazette contacted CellOne and TBI to ask if they would be offering one-stop shop services, and was awaiting responses at press time.

2015. June 23.  A new telecommunications company run “by Bermudians for Bermudians” is setting out to gain a share of the domestic market dominated by larger firms. LiveNet Bermuda is initially focusing on home internet and voice service for home phones and cellphones. Lower cost long distance calls and less expensive roaming options are at the forefront of its marketing drive. Troy Symonds is LiveNet Bermuda’s chief executive officer. He said: “We have been looking at doing this since February. Bermudians have been looking to get in to the communication business. We wondered how we could do something in the local market.” LiveNet has put together a team focused on competing in the home internet, home phone and cellphone market. One of its services is aimed at travelers and allows them to receive free incoming calls on their cellphone, even when roaming overseas. According to the firm a customer can also make competitively priced international calls and have three phone numbers programmed into on Sim card, such as a Bermuda, US and UK combination, that allows callers to get in contact with the customer as if they were making a local call in the country where they are located. Similarly, a customer can have a Bermuda home phone number together with virtual phone numbers for other countries, such as the US, UK and Canada, allowing callers in those countries to call the local virtual number and reach the home phone in Bermuda. Mr Symonds, who has worked with technical solutions firm Fort Knox Bermuda, said that although LiveNet did not have the infrastructure of a major cellphone and internet company, it is able to integrate with other organizations and roam on networks to provide its services. And being a smaller firm makes it more agile and faster to react to opportunities, he said. LiveNet hopes a key selling point will be the firm’s Bermudian credentials. A spokeswoman said: “Live Net was born out of a desire for Bermudians to have a stake in the communication business in Bermuda. This is an opportunity for Bermudians to invest in their country and to have shares and ownership in the company. A the moment it’s nimble and quick and it works. It’s fun and innovative. We will grow and we are excited about bringing jobs for Bermudians who want to work in the communication industry.” Mr Symonds believes cost-conscious customers will appreciate the suite of options on offer. He added: “We are having fun with it. We are the small guys hoping to do our best. It’s an opportunity.”

2015. June 3. Telecoms watchdog chief Robert Watson says approval of a deal for Digicel to take over phone firm BTC will increase innovation and competition. Mr Watson, chief executive of the Regulatory Authority of Bermuda (RAB), added Digicel had agreed to conditions on the takeover designed to ensure a good deal for consumers. “We were asked to look at the new possible ownership structure. Digicel has proven to be an operator, operating systems around the world and we were looking for innovation and competition.  We got these assurances from Digicel and we feel they are a good company to ensure a competitive, innovative choice for the people of Bermuda.” Mr Watson was speaking after Digicel on Monday completed the takeover of BTC from previous owners Barrie Holdings, who bought the firm from KeyTech less than a year ago for $30 million. The sale leaves Digicel and KeyTech, which owns CableVision and Logic and has cellphone firm CellOne as an affiliate, as the two main network providers on the Island. Mr Watson said: “We have conditions in there to keep an eye on them. Our interest is to make sure competition remains robust on the Island and innovation is key to that, not only with Digicel, but from anyone on the Island.” He added that the RAB had “not heard any complaints” about the conditions and that the regulators had worked with the firm to thrash out an acceptable framework for the takeover. Mr Watson said: “We both wanted things and we met in the middle. We took the time to review the file, consult the industry and seek the views of the people of Bermuda. We think it’s a good way to move forward. We want to see competition, choice for the consumer, a competitive choice, and prices at a competitive level. When you have strong companies like the KeyTech group of companies and the Digicel group, you have two very well-structured companies who will be very strong competitors.” Regulators approved the takeover deal last month — but admitted there was a risk of a powerful duopoly, which could lead to a lack of competition on prices and market share. But the RAB said that was unlikely, given Digicel’s intention to invest in system upgrades and extensions. Another major condition of the RAB approval was the safeguarding of access to wholesale networks and services at a fair price for other companies with communications operating licences. And a key requirement for Digicel, for the present, to keep financial and product accounting separate from all other Digicel affiliates.

2015. June 2. International telecoms firm Digicel has completed the takeover of the Bermuda Telephone Company (BTC), it was confirmed yesterday. Digicel Bermuda CEO Robin Seale said: “This is an exciting time for Digicel Bermuda and BTC as together we are better positioned to serve our customers across Bermuda. With the acquisition now complete, we are even further committed to delivering the best value, service and network on the island while expanding our suite of products and services to offer a larger portfolio to our customers. Digicel is already heavily investing in increasing the capacity of our service and the acquisition of BTC will provide the framework to broaden that even further; growing our business, creating more jobs and investing in the future of Bermuda’s communications industry. We look forward to working with BTC and its employees.” Digicel pledged to create more jobs and invest in performance and reliability of the BTC network if its January bid was successful. The Regulatory Authority of Bermuda (RAVB) approved the deal last month — subject to conditions. The RAB admitted there was a risk of a combined Digicel and BTC and rivals KeyTech, who formerly owned BTC, and its CableVision and Logic subsidiaries, together with cellphone firm CellOne as an affiliate, forming a powerful duopoly and lead to a lack of competition on prices and market share. But the RAB said that was unlikely, given Digicel’s intention to invest in upgrades and extensions. Another major theme of the RAB conditions was the safeguarding of access to wholesale networks and services at a fair price for other companies with communications operating licences. And a key requirement was for Digicel, for the present, to keep its financial and product accounting information systems separate from all other Digicel affiliates. The RAB also said that BTC had to be maintained as “a viable commercial entity” and put in place safeguards to ensure it was not asset-stripped or transferred overseas. BTC was bought from KeyTech less than a year ago by the Barrie Holdings group of investors for $30 million. Barrie Holdings executive chairman Roy Graydon, who came from a telecoms background in Canada, said the group approached KeyTech after they learnt that the firm wanted to buy CableVision, but that the purchase, while still owning BTC, would be difficult.

2015. May 21. A veteran lawyer is to become a commissioner of the Island’s telecommunications watchdog. Kenneth Robinson has joined the Regulatory Authority of Bermuda (RAB). RAB chairman Carl Musson said: “We believe he will be an excellent addition to our small group and we look forward to working with him.” Mr Robinson, who has been a lawyer since the 1970s, retired as a partner in the former Appleby, Spurling & Kempe, now Appleby, in 2005. But he remained senior counsel and later a consultant to the firm. He was also a legal consultant to the-then Business Development Unit of Government between 2011-12, which involved him in a wide range of legislative reforms to the commercial sector. A specialist in corporate and commercial law, Mr Robinson has also served on various public boards and tribunals, including the Land Valuation Appeals Tribunal and the Bermuda Housing Corporation. He is a serving member of the Tax Appeals Tribunal.

2015. May 14. More jobs for Bermudians will be created at Bermuda Telephone Company (BTC) if it is acquired by Digicel, and investment will be made to improve the performance and reliability of BTC’s network infrastructure. Those are two of the outcomes Digicel foresees should it move ahead with the proposed transaction that was announced in January. The Regulatory Authority of Bermuda (RAB) has studied the deal and last week issued its final decision, which gives a green light for the acquisition subject to Digicel agreeing to a number of conditions. Digicel is reviewing the 40-page decision document and is expected to respond within the next few days. The combining of Digicel and BTC would create a telecommunications heavyweight to match KeyTech Group, which has CableVision Bermuda and Logic as subsidiaries and cellphone firm CellOne as an affiliate. In its decision document, which was made available to the public this week, the regulatory watchdog acknowledged there was a risk from Digicel and KeyTech subsequently having joint dominance in the sector. The RAB noted such a duopoly could open the door to tacit coordination on prices and division of the market. However, it did not think this was likely given Digicel’s expressed intention to invest in upgrades and extensions. “The result can be expected to be more robust competition in price, service quality and innovation, which will be to the benefit of the people of Bermuda,” the RAB stated. It also said it would keep a vigilant eye on developments through its market review process. In its representations to the Authority, Digicel indicated it did not anticipate job losses at BTC as a result of the buy up, and foresees more jobs in technology, customer service, sales and marketing, with new hires being predominantly Bermudian. The company told the RAB it “currently locates employees relating to its Bermuda operation largely in Bermuda and there is no current plan to change this approach with respect to the acquisition of BTC. “As an example, unlike some competitors, Digicel maintains a local call centre which manages the majority of customer enquiries in Bermuda and is staffed by Bermudians.” A major theme in the RAB’s conditions is the safeguarding of access to wholesale networks and services, at fair prices, for other firms with communications operating licences. As an example, for any regulated wholesale services a Digicel-owned BTC offers to other Digicel affiliates, which can then be bundled, there must be equivalent services available at “conditions no less favorable” to non-affiliated wholesale customers. If BTC offers new retail services it would be obliged to ensure there is a fully tested “fit for purpose equivalent” wholesale service available for other access seekers. There are similar stipulations listed in the RAB’s decision document designed to ensure other operating licence holders have access to services and network infrastructure at wholesale pricing. Digicel would be obliged to give other regulated communications companies fair access to the BTC network, and provide services and information under the same conditions and same quality as it provides to its own affiliates and partners. It would also be required not to make technical modifications to the network that would “unreasonably or unnecessarily obstruct or impede” other non-Digicel communications operating licence holders from connecting with the BTC fixed-line network. A key requirement is that a Digicel-owned BTC should, for the present time, keep its existing financial and product accounting information system separate from all other Digicel affiliates. This is to aid transparency and address concerns that there might be unfair favoring of Digicel affiliates regarding advance information on fixed network plans, unfair bundling of services or unfair pricing. RAB also stated that BTC’s historic importance to Bermuda in providing a landline telephone network and as “carrier of last resort” for basic telecommunications for many residents, meant it must be maintained as a “viable commercial entity”. There are safeguards to ensure it is not asset-stripped or transferred outside Bermuda. Four companies involved in the electronic communications sector, together with eight individuals, submitted comments to the RAB regarding the proposed deal. LinkBermuda, TBI and CellOne did not oppose the transaction, although urged the RAB to pursue a number of stipulations to ensure a “level playing field”. The fourth company, iTech, said it opposed the deal on the basis it would create a duopoly, and was concerned Digicel did not have the same interest in being a wholesale access provider as BTC stated it had in 2012. Of the individual submissions, six were opposed to the buyout, citing concerns about loss of employment, blockage of competing services, poor service quality and an anti-competitive effect. One respondent was neutral on the deal and one was in favour. The RAB stated in its document it expects the transaction between Digicel and BTC to enhance the Island’s competitiveness globally. It said: “Digicel Group (Bermuda) has represented that it will invest in the upgrading of BTC’s legacy network infrastructure. This has persuaded the Authority that the proposed transaction will do much to enhance Bermuda’s competitiveness globally by making it an even more attractive place for the financial services industry and other technology-dependent industries to invest.” The RAB’s decision document can be read at the website www.rab.bm. Note: Companies Involved: Barrie Holdings Limited, a Bermuda company with a vested foreign ownership licence, bought the Bermuda Telephone Company in a $30 million deal from KeyTech Group last year. In January Digicel Mobile, as Telecommunications (Bermuda and West Indies) Ltd, announced it was seeking to buy BTC. Digital Mobile is owned by Wireless Holdings (Bermuda) Ltd, which is part of Digicel Group (Bermuda). In turn, Digicel Group (Bermuda) belongs to the larger Digicel Group Global, which operates in 33 markets in the Caribbean, Central America, and Asia Pacific region, and which is wholly owned by Irishman Denis O'Brien.

2015. May 9.  Digicel’s attempt to buy Bermuda Telephone Company has been granted approval by the Island’s regulatory watchdog. The announcement paves the way for the deal to progress if conditions attached to the written approval, which are yet to be made public, are accepted by the companies. Robert Watson, the chief executive of the Regulatory Authority of Bermuda (RAB), has acknowledged that some people may have concerns about the emergence of joint dominant players in the telecoms marketplace, particularly as it relates to pricing, but he offered assurance that the authority will keep a close eye on things. “There will be two dominant players. However, we weighed that with the energy and experience of Digicel,” Mr Watson told The Royal Gazette. He feels Digicel’s experience and track record for innovation is further reason to believe the sector will see competitor companies staying on their toes to provide the best services and pricing. “We will keep a close eye on it to see there is no predatory pricing,” he said, adding that the RAB will also undertake a market review in due course. When asked about concerns regarding smaller companies being squeezed out of the market, Mr Watson said: “Any market goes through phases where there is consolidation, but there is always room for smaller players with individual products and services that are viable.” It has been a lengthy period of deliberation for the authority, starting on February 20 when it received formal notification of the proposed buy-up. We went to work on it and did a lot of analysis and diligence. We went through the process and used outside experts and advisers,” Mr Watson said. There was also a period of public consultation, when feedback was invited from within the industry and from residents. Mr Watson described the level of feedback as “good”, and noted that one concern residents had was that BTC be preserved. Digicel set up the deal in January, only a few months after Canadian-led Barrie Holdings bought BTC from KeyTech for $30 million. Mr Watson said: “We believe that the new, merged company will provide more robust competition in the electronic communications sector, to the benefit of the Bermuda consumer.” In a statement yesterday, the RAB said: “After a thorough, nearly three-month-long investigation, which included a request for public comment, the merger was approved subject to certain conditions designed to promote innovation and competition in the Bermuda electronic communications market.” Digicel Bermuda said in a statement that it had noted and is now reviewing the RAB’s decision and its conditions, and would issue a more comprehensive response once this assessment has been completed. “In the meantime, Digicel would like to thank the RAB and the people of Bermuda for providing their opinions on the purchase of BTC during the consultation process,” the company said. The full decision details and conditions are expected to be made available on the RAB’s website early next week at www.rab.bm.

2015. March 19. Improved high speed broadband internet for Bermuda is on the horizon with Bermuda Telephone Company (BTC) proposing to introduce access speeds of 50 Mbps (megabit per second) and 100 Mbps. Presently the best residential (download) internet speeds on the Island are 25 Mbps. That could change in the near future with BTC and Bermuda CableVision both indicating a desire to push forward with greater broadband offerings. CableVision struck first with a January giveaway prize promotion of 50 Mbps and 100 Mbps for one month only, which was awarded to four customers. However, the company is still in the testing stage as it aims to provide faster residential internet services. Now BTC has taken a firm step towards delivering a super fast option. It is seeking regulatory approval to offer data-only 50 Mbps at $180 per month, and 100 Mbps at $260, or data, voice and features at $225 and $305 per month, respectively. While those speeds would not be widely available for some time, the company is seeking the green light from the Regulatory Authority of Bermuda, the telecoms watchdog, in anticipation of future capacity. "There are a few homes at the moment that we can connect to the fiber optic cables," said Eric Dobson, BTCs chief executive officer. "This is an early beta trial for this product." BTC is an internet access provider, but if a proposed buyout by Digicel that was announced in January is approved by the Regulatory Authority it would create an organization capable of bundling access and internet connection services. Mr Dobson said he was aware of at least one Island internet service provider (ISP) that is working on providing residential internet speeds of 50 and 100 Mbps. "It is not something that everyone would need or could afford.  In other countries, speeds of 100 Mbps are available but there is not a huge tick-up rate for it. It tends to be used by people who work at home and require a high level of bandwidth. Its a niche product. However, in the fast-moving world of online services, the demand for greater bandwidth is a clear trend. We have a 25 Mbps product and at the moment we are finding the demand for that is going up." BTC has a fiber optic network in place that covers the Island, but it terminates at the neighborhood level. The next step, according to the CEO, is to put in place the last mile portion of the network to allow direct connection into homes. "We have to bring the fiber down through poles or conduits. What we are looking at is pushing it closer to homes; taking the fiber to the curb and then we can bring it into homes." At speeds below 10 Mbps, the company uses traditional copper wires and coaxial cables for internet delivery, above 10 Mbps it uses VDSL2, an enhanced access technology, to deliver faster speeds. BTC hopes it might be possible to push speeds up to 50 Mbps through this infrastructure, which would lessen the need for curb-to-home fiber optic connections. Price and speed comparisons have shown that internet services in Bermuda tend to be more costly than those available in a number of similar Island jurisdictions. Graham Pearson, chief executive of the Ignition Group of Technology Companies, said the prices indicated by BTC for the proposed new service were competitive when compared with Cayman but higher than the Channel Islands. However, he pointed out that the Channel Islands of Guernsey and Jersey put caps on data usage per month and then charge per Gb (1,000 megabits). BTC's Mr Dobson said that as faster speed services are purchased, the cost per megabit drops. He said that if the deal between Digicel and BTC is approved it would be able to bundle together multiple services and provide more choice. "There's no reason why Bermuda should not have a world class internet structure and products," he added.. CableVision indicated it is working on delivering higher internet speeds, but would not be drawn on when these might be offered. CEO Terry Roberson said: "At Bermuda CableVision, we have shown that we can deliver higher internet speeds. A prime example of this was over the Christmas season when we gave away 50 and 100 meg broadband internet, the latter which is the fastest residential speed in Bermuda. We are not in a position to share pricing for our new services until we are ready to launch."

2015. January 24. Regulators are seeking comment on Digicel’s planned takeover of The Bermuda Telephone Company (BTC). This evening, the Regulatory Authority of Bermuda (RAB), which oversees the telecommunications sector, said the proposed merger “fell within the meaning of a concentration” under the law and would therefore require RAB’s approval to close. Digicel and BTC announced last week that they had struck a deal, without revealing terms. “The Authority invites interested third parties to submit their possible observations on the proposed transaction to the Authority,” RAB stated. “All information of a confidential nature should be clearly identified as such. At the time the two companies announced their merger plans, Digicel said BTC’s fixed voice and internet services would complement its mobile offerings allowing Digicel to bring better services and value to consumers.” The announcement of the takeover came just five months after Barrie Holdings had bought BTC from KeyTech Ltd in a $30 million deal. BTC executive chairman Roy Graydon said that “when Digicel approached us with an offer to combine the businesses, we realized that the two companies would complement each other and, working together, could substantially accelerate the pace of that build and it was clear that this would be the best and fastest way to enable us to provide the services of the future to consumers in Bermuda.” Deregulation of the telecommunications sector in Bermuda has led to several merger deals as major players position themselves to offer a “bundle” of services to clients. Comments had to reach RAB no later than 4pm on February 6, 2015, in order to be considered, at The Regulatory Authority, Cumberland House, 3 Victoria Street, Hamilton, Bermuda.

2015. January 15. International telecoms firm Digicel has set up a deal to buy the Bermuda Telephone Company, just months after it was sold to Canadian-led Barrie Holdings, The Royal Gazette can reveal. A spokeswoman for Digicel confirmed: "As a complete communications and entertainment provider, we are always looking for opportunities to bring the Digicel promise of best service, best value and best network to more people and to grow and enhance our service offering. As such, Digicel and BTC have finalized an agreement whereby Digicel intends to acquire BTC. Digicel believes that BTC's fixed voice and internet services will complement Digicel's mobile offerings allowing Digicel to bring better services and value to consumers." Digicel declined to say what the terms of the deal were or how much it would pay for BTC. She added: The proposed deal is subject to regulatory approvals and as such, we must hold for those before progressing with our plans. With the good of customers and employees being our main concern, our intention is to grow our business here in Bermuda and to invest in the future. That will see us working to improve the service delivered to customers and looking to build out and enhance the products and services offered to them with an ultimate view to delivering an enhanced multimedia experience across multiple devices." BTC executive chairman Roy Graydon, who was part of the Barrie Holdings group of investors who bought BTC six months ago, said: "It was the opportunity to build Bermuda's leading telecommunications company that attracted us to BTC in the first place. But when Digicel approached us with an offer to combine the businesses, we realized that the two companies would complement each other and, working together, could substantially accelerate the pace of that build and it was clear that this would be the best and fastest way to enable us to provide the services of the future to consumers in Bermuda." The change of ownership still has to be approved by the Bermuda telecoms watchdog the Regulatory Authority of Bermuda (RAB). A RAB spokesman said it was aware of the proposed takeover. He added: "The Authority is actively seeking relevant details of the transaction from both parties to enable the formal review process under the Regulatory Authority Act 2011 to take place. Public comment on the proposed transaction will be sought as a part of our deliberations in due course." Island telecoms firm KeyTech Ltd sold the company in August last year to Barrie Holdings, which paid $30 million  "below the book price " for BTC. Mr Graydon said at the time the acquisition was the start of a new era and pledged to grow revenue and build a network to provide a range of services, including TV signals, internet access and even home monitoring systems. The Digicel spokeswoman said: "As and when we have updates, we will be sure to give them. It is worth pointing out that Digicel is built on a promise of delivering best service, best network and best value and to giving back to our communities. As such, you can expect us to take the same approach in this regard in terms of investment and innovation." The acquisition, if approved, will give the combined Digicel and BTC group their own landline network as well as maintaining its status as an internet service provider (ISP), putting them in direct competition with rival CableVision. But CableVision CEO Terry Roberson said: "We look forward to additional competition in the market, which challenges us to perform at our optimum. Bermuda residents and businesses are savvy users of technology and want to be at the cutting edge of entertainment while having access to fast internet speeds. CableVision is poised to take advantage of expanded bandwidth in 2015 and to roll out new services in the Bermuda market while adding to its cable offering, which continues to be popular and appeal to a wide variety of personal tastes."

2015. January 8. A former Canadian power firm chief who resigned last fall amid controversy over smart meter fires has been appointed to head Bermuda's Regulatory Authority (RA). Robert Watson, who was president and CEO of the SaskPower in Saskatchewan, resigned from the post without severance after a probe found the corporation had not done enough to ensure public safety. The inquiry by the provincial government followed eight smart meter fires among SaskPower customers over the course of last summer. After the results of the review were published last October, Mr Watson tendered his resignation. Mr Watson replaces Philip Micallef, who quit the post of chief executive last September. The RA regulates the telecommunications industry and will soon oversee the energy sector as well. Mr Watson has also led a telecoms utility. Regulatory Authority Commission chairman Carl Musson said: "It was a difficult search, but I think we found the right man for the job in Robert Watson. I welcome him to Bermuda and look forward to great things from his leadership of the Authority. He joins us at a critical time as we prepare to take over regulation of the Island's energy sector. His experience in the energy sector in Saskatchewan will help us enormously." Mr Micallef, who returned to his native Malta, was recruited from the telecoms sector. Mr Watson's telecoms leadership experience came at SaskTel, where he worked as president and CEO from 2004. Six years later, he moved to the province's electricity corporation, Saskatchewan's biggest Crown corporation with assets of $7 billion and revenue of $1.8 billion, in 2010. He is a graduate in electronic technologies from Ryerson University and attended the international executive development programme at the INSEAD Centre, an international graduate business school, in Fontainebleau, France. He also carried out the executive management programme at Ashridge Business School in the UK and holds an ICD.D designation from the Canadian Institute of Corporate Directors, which commits him to a minimum period of further education every year. Mr Watson is also a board member of Tbaytel, formerly the Thunder Bay Telephone Company, and on the advisory board of Canadian technology manufacturer StarTech.

2014. December 17. Telecoms firm CableVision is to increase its infrastructure capability by 50 times, the firm revealed yesterday. The firm said it would use fiber networks direct to homes and lead to faster download times and allow for new services. CableVision CEO Terry Roberson said that upgrades would also be carried out in the west end in time for the massively increased demand for data services during the global America's Cup. Mr Roberson said: "We feel it's an appropriate time for us to position our company for the future where we can deliver exceptional services with technology that will be relevant over the next ten to 15 years. We also believe that this will assist in selling Bermuda as a sophisticated technological centre to the international business community. We also look forward to providing new products and services starting in the western end of the Island, just in time for the America's Cup, which will mainly operate out of Dockyard." But Mr Roberson declined to discuss the cost of the upgrade and what it might mean for consumer prices. He said: "At this point, we are not able to answer these questions, as they relate to sensitive competitive issues." CableVision said the upgrades will allow for download speeds of up to 900 megs " just short of one gig " and upload speeds of 200 megs. The company claimed that the increased capacity would mean movies would be downloaded in only a few minutes, while the improved network will also support triple play services , TV, internet and phone as well as bigger data services for businesses. CableVision added that the new system will be more reliable and lead to fewer outages, even when Island electricity services are out of action. "Customers will experience minimal disruption during this rebuild as their quality of service improves and they see new products rolled out over time, including TV Everywhere and IPIT."

2014. September. Philip Micallef quit the post of chief executive of Bermuda's Regulatory Authority (RA). The RA regulates the telecommunications industry and will soon oversee the energy sector as well.

2014. May 28. Holiday weekend lightning storms interrupted service for some wireless users of the Island’s largest internet service provider, but the company said they expected service to be restored by yesterday. Private healthcare provider Madeleine Outerbridge said her North Rock (Logic) internet connection had gone down on Friday — but complained yesterday the company had failed to tell her what was wrong or when the connection would be restored. “It’s ridiculous,” she said. “There are a lot of people without internet — we can’t send e-mails and they just don’t return our calls. There is no contact. We call and call and nothing happens.” Ms Outerbridge added that she used her Northrock service for both business and personal use — and said the loss of connection was bound to be affecting business users. She said: “I’ve got business friends who use it for their work. We’re all in the same boat. It has to be affecting people’s business if they can’t get into their internet.” But Logic CEO Vicki Coelho stated that outages affected a small number of customers and work was in hand to affect the necessary repairs. Ms Coelho said. “Due to the extreme thunder and lightning storm early Sunday morning Logic is experiencing Wireless Access issues in the Paget and Devonshire parishes. Fortunately the number of customers impacted is small. The engineering team is addressing the service interruption. We anticipate resolution shortly. Logic cares about our customers and are taking measures to ensure interruptions of this nature are minimized.” Customers contacting the company by telephone yesterday were greeted with a recorded message stating: “Logic is aware of some customers having difficulties connecting to the internet. There is no outage within Logic’s network at the moment, but there may be an issue with one of the local access providers. “Our engineers are working with them and we expect the issue will be resolved shortly. If you would like to be notified when service will be restored, press one now.” Late in the day, Ms Coelho stated, “The percentage of customers affected was minimal. Logic provides internet over BTC DSL, Cablevision data access, and our own Wireless Access. The customers that were affected were on the Wireless infrastructure. We anticipate resolution today.” ISPs Logic Communications and North Rock Communications announced a plan to merge a year ago in April, with the Logic name remaining and the North Rock products rebranded.

2014. April 16. TBi (TeleBermuda International) is offering unlimited local calls to mobile and fixed numbers via a phone that works through the internet as part of an internet and phone bundle. Today's announcement marks the latest salvo in the battle for market share since deregulation of the telecommunications industry lifted restrictions and allowed companies to bundle various services. "Unlimited local calling is an exciting new offering from TBi that helps people stay connected without the inconvenience of watching minutes," said Gregory Swan, TBi's president and chief operating officer. "Customers who sign up for the service will receive a local number and a free VOIP (Voice over internet Protocol) phone, available for a limited time. Customers simply plug the phone into their modem and can start to make and receive unlimited local calls. More people than ever are looking for alternative ways to stay connected while minimizing their overall cost for telephony services. We have carefully studied the market and listened to our customers. The mindset that keeps ringing in our ears is "quality services competitively priced". Our new service is in response to that premise," stated Mr Swan. As an initial rollout, TBi is introducing unlimited local calling as part of a new residential bundled package designed to provide a more affordable voice and data services solution. TBi's new bundle combines 10 megabit internet, unlimited local calling, unlimited calling to the USA and Canada and Wi-Fi ZONE hot spot access for $89.95 per month and the first month free.

2014. February 25.  Digital TV provider WOW is to muscle in on the telecoms market with a package including phone, internet and television services that could help drive prices down. WOW president and CEO Stanley Wright said the firm is to offer a range of packages — with a single bill — for the first time in Bermuda. And he said the extra competition in the market could help customers get a better deal. Wright added: “How far down it will drive prices, I don’t know, because there are still the overheads which have to supported in the Bermuda context. But it will bring prices down because people can look at their margins across all products. Providers faced an increase in license fees later this year, which would have to be factored in. Having said that, the consumer should benefit from what we’re doing. It also means they now reduce who they have to talk to one — they can now talk to one person and get their queries or issues resolved. It is with great pleasure and excitement that WOW can be the first to announce the introduction of a suite of telecommunication services including, voice for local and long distance calling, high speed internet, television and high definition (HD) programming at economical pricing with one bill, one stop and one great customer care contact.” Mr Wright added that the firm start a new online customer account service, which will allow people to access their information, pay bills, change their programme packages and refresh their set-top boxes. Mr Wright said WOW took the decision to expand after Government relaxed licence rules more than a year ago. He explained: “That basically allows the smaller players like ourselves to introduce a suite of services. It took some time for us to set it all up, but we’re now in a position to do this and we feel it’s a good move.” The new service comes in three packages, all under the Lifestyle label, ranging from $184.99 a month to $233.99 a month. Lifestyle Seniors offers 4MB of internet and local loop speeds, and fixed periods of phone time, both local and long distance to the UK, US and Canada, as well as the Classic Pak TV service and complimentary HD TV. Lifestyle Casual, priced at $214.99 a month, and the top-of-the-range Lifestyle Family offer the same package as Lifestyle Seniors, but with enhanced internet services and other extra features for the top package.

2013. November 1. Telecommunications Regulatory Authority commissioner John Cunningham has stepped down, it was announced on Friday. John Cunningham — a partner in specialist technology law firm Allen's who was appointed earlier this year for a four-year term — said he would quit at the end of the month. Economic Development Minister Grant Gibbons, who is responsible for telecoms legislation, said: “It is with regret that we accept John’s resignation.” Mr Cunningham, will however, remain a commissioner on the Telecommunications Commission and the Broadcasting Commission. Dr Gibbons said: “We understand the increased workload of being a Commissioner and how that has impacted John’s already heavy workload in his private practice. We respect his decision, I would like to send my thanks and recognition for all the work John has put in, not just as a Commissioner, but also in the build-up to the formation of the authority, which was launched in January of this year. His contribution and wise counsel will be missed. We wish him all the best.”

2013. October 18. TBi hailed the results of the Regulatory Authority survey on internet service in Bermuda. In five short months after being issued an ICOL, a recent independent survey conducted by Mindmaps for the Regulatory Authority indicated TBi has not only acquired a reported 7 percent share of the ISP market but has been rated number one among residents most satisfied with their Internet Service Provider, 


2013. October 18.  "We may have high internet penetration but we are not forking out for higher download speeds due to price." Residents find that having to have both an ISP and an internet access provider is annoying, a new survey released by the Regulatory Authority showed. The survey found the average monthly expenditure on internet access and service is $121.93. The survey also showed increased competition from TBI has resulted in residents switching providers. The survey found residents are only moderately satisfied with their Internet Service Provider. The mean satisfaction score is 7.48 out of 10. TBI customers are the most satisfied (8.72 score); followed by Logic/North Rock (7.63) and Digicel/Transact (6.36). The survey found the cost of internet access and service is considered expensive in Bermuda and is a deterrent to upgrading download speed. The Mindmaps survey found 70 percent of residents have download speeds between 3MB and 8MB. Only 5 percent have download speeds greater than 15MB Sixty-six percent of residents are satisfied with their internet speed. And 15 percent of residents are likely to upgrade their speed in the next six months. Reasons to upgrade to improve speed, improve overall service. Reasons not to upgrade happy with current speed/service, too costly. The majority of residents (71 percent) think that the cost of internet access and service in Bermuda is expensive. Cost is the number one issue for residents and they are willing to switch providers for lower cost, the survey found. Forty-three percent of residents said that cost is the number one issue with internet service Sixty-two percent of residents would switch providers if the monthly cost of internet service could decrease by 20 percent. The majority of residents (68 percent) do not have a contract with their ISP. The survey further found that information on internet service is available and provides adequate information for residents to select a provider. Bermuda residents receive information regarding internet service and pricing from advertisements (57 percent), family or friends (46 percent), customer care (43 percent) and providers websites (39 percent). Sixty-four percent of residents think it is easy to select an internet service based on the information available. But, the survey found: Residents do not like the separation of internet access and service. Residents generally agree that having both an internet access and service provider is more expensive (85 percent), more complicated (84 percent) and they would prefer to have only one provider (83 percent) and one bill (81 percent). Residents find having two suppliers to be annoying (35 percent) and it takes longer to resolve issues (15 percent). And although speed and quality of service are important, customer service is also a key factor when deciding on a service provider, the survey found. Quality of service (96 percent), customer service (96 percent) and reliability (95 percent) are the three most important factors when deciding upon an Internet Service Provider, the survey found. Residents are most satisfied with their Internet Service Providers customer service (82 percent), technical support (79 percent), quality (78 percent) and reliability (77 percent) of internet service. The survey found 19 percent of residents have switched Internet Service Providers in the past two years. TBI customers (56 percent) are more likely to have switched providers in the past two years. Just over three quarters of residents (77 percent) do not think it is difficult to switch internet Service Providers. Eleven percent of residents are likely to switch providers in the next six months. Reasons to switch unhappy with speed/service of current provider, cheaper rates elsewhere. Reasons not to switch happy with provider, not unless there is a better deal elsewhere. The survey found that lower prices, better reliability and value and faster speeds are the most popular suggestions for improvement. And residents are moderately willing to recommend their Internet Service Provider. The mean likely to recommend score is 7.27 out of 10. TBI customers are the most likely to recommend.

October 18, 2013. The combined entity of Logic and North Rock has 75 percent of the internet service market in Bermuda, a new survey reveals. Digicel/Transact has 15 percent of the market and TBI has 7 percent. The survey also found internet penetration and device ownership is high in Bermuda. Some 91 percent of residents have internet service in their homes. The survey was conducted by Mindmaps for the Regulatory Authority overseeing telecoms. Twelve percent of those without internet service are likely to get it in the next six months, the survey found. On market share, the survey found Logic/North Rock is a dominant force in the Internet market. DSL and cable Line access accounts for 80 percent of all Internet access. Mindmaps used Computer Assisted Telephone Interviewing (CATI) to survey a representative sample of 400 Bermuda residents aged 18 and over. 

August 23, 2013. The Regulatory Authority declared that in order to promote competition, all mobile operators must cooperate to implement mobile number portability by March 3, 2014. In other words each operator shall be able both to export and to import mobile numbers, the RA said. RA chief executive Philip Micallef explained yesterday that number portability is nothing more than allowing a customer to change a telecom provider and keep the same old number they had (maybe for many years) with their previous provider. "In order to make things simple: if I am a customer of mobile carrier A and my number is say 1234567 and I want to switch and become a customer of carrier B and no longer remain of carrier A, with number portability I can become a customer of carrier B and keep my old number 1234567 even though I am now a customer of carrier A?" The RA stated that mobile operators shall complete their preparations and be ready for ?inter-operator? testing by February 3, 2014. The RA further said on the issue of fixed number portability, the RA said BTC shall implement the capability to export numbers within four months of receiving a written request from another operator copied to the RA, but not before March 3, 2014. The RA said: "BTC shall implement the capability to export numbers within two months of receiving any subsequent written requests. Any operator who requests portability from BTC shall offer portability itself to any other operator and shall commence such porting within two months of receiving a written request from the other operator copied to RA. The fixed operators concerned shall complete their preparations and be ready for inter-operator testing by one month before the start date. For other operators, any operator may request number portability in writing from BTC and from other operators who have requested portability but shall offer portability to any other operator if they make such a request." The RA said that except for the two mobile operators, no operator is required to offer to import a number, but if it does offer to import a number is free to offer to import only those numbers that are in a number block allocated to itself (ie import back its own numbers) and not to import other numbers.

August 9, 2013. Bermuda's dominant telecommunications operators now face stringent restrictions on their pricing decisions and business practices. A 180-page tome published yesterday by the Regulatory Authority imposes strict new rules for BTC, Bermuda CableVision, Bermuda Digital Communications and Digicel and sets the stage for how the market for electronic communications products and services will operate in the foreseeable future. Kent Stewart, Chairman of the Board of the Regulatory Authority of Bermuda, said the rules, called "Obligations for Telecommunications Operators" had been developed in consultation with industry players and were in keeping with the RA's mandate to create a level playing field for all Bermuda telecommunications companies. He said this is necessary in the tiny Bermuda telecommunications sector in order to avoid the throttling of competition by a few large and dominant players. This involves a process by which, speaking in very broad terms, dominant players are handicapped in order to allow non-dominant players to successfully compete. This process has involved a lengthy consultation with telecommunications companies. In the spirit of openness and transparency which underlies the operations of the Regulatory Authority, this consultation has ensured that their views have been taken into account in the defining of "Operators with Significant Market Power" as the legislation calls them, and in the creation of obligations for those operators by which a level playing field is created. A total of 23 markets were analyzed,  nine retail and 14 wholesale. Highlights of the rule book include: 

Interested members of the public can obtain copies of the document from the Authority's website at www.rab.bm free of charge. The RA is also setting the stage to implement measures which would allow customers to change internet and mobile telephone providers seamlessly. It is proposing that e-mail providers be required to forward mail from an old e-mail address to a new one for six months without charge when the customer switches providers, to automatically notify emailers of the address change and to keep old e-mail addresses unused for up to one year. On cell phones, the RA is proposing that cell phones purchased from a cell phone company at a subsidized price can be unlocked after 30 days of service, while those purchased at an unsubsidized price can be unlocked at any time. The public is invited to participate in an online survey (www.rab.bm) to assist the RA in assessing the proposals. The deadline for responding to the consultation documents is September 30th. "We are very interested in people's views, and do not want to impose the way we think on Bermuda if Bermuda sees things a different way" said Philip Micallef, CEO of the Regulatory Authority. "People can write in to me at the Authority by e-mail, or through the Post Office. The consultation documents are available free of charge on our website, as are address details." The RA has been presiding over a radical transformation of the telecommunications market intended to promote more competition and lower prices since it was set up at the end of January as the industry's sole regulator. At the end of April it began issuing Integrated Communications Operating Licenses which frees telecoms companies to compete in different segments of the market. Twenty ICOLs were issued, setting the stage for carriers to provide services such as internet, television and cell phone as one bundled package.

July 22, 2013. Bermuda CableVision gave its customers a bonus by more than doubling the upload speeds on its two fastest Broadband Link Internet packages, while keeping prices the same. Effective immediately, subscribers to CableVision's 15 Mb/s and 25 Mb/s services saw their upload speeds increase from 2 Mb/s to 5 Mb/s. CableVision is offering the faster access to give customers an even better Internet experience that supports their evolving online needs.  To access the new speeds, customers will need to use the Motorola 6121 DOCSIS 3.0 high-speed cable modem provided by CableVision, which takes advantage of the many advances enabled by DOCCIS 3.0 technology. Among those are greater speeds, enhanced reliability, improved throughput of data, quality of service and security.

July 16, 2013. Regulatory approval is being sought from Bermuda for the sale of two underwater fibre-optic units, including GlobeNet the largest subsea cable provider to the Island. Grupo Oi SA, the owner of Brazil's fourth-largest wireless carrier, has agreed to sell its underwater fibre optic cable units to a fund led by investment banking firm Grupo BTG Pactual SA for some $772 million. Rio de Janeiro-based Oi said the transaction is subject to regulatory approval in Brazil as well as Venezuela, Colombia, Bermuda and the United States, where the units, known as Brasil Telecom Cabos Submarinos Ltd and GlobeNet, operate, according to a securities filing. The buyer of both units is BTG Pactual Infraestrutura II Fundo de Investimento em Participa EcIoes, a private-equity fund controlled by the Sao Paulo-based investment bank, the filing added. With its Cable Landing Station in St David’s, GlobeNet carries most of the Island’s overseas telephone calls and internet traffic. GlobeNet provides International capacity between North and South America over a dual ring-protected submarine cable system serving Brazil, Bermuda, Colombia, the US, and Venezuela. Covering a distance of more than 22,500 kilometres, this sophisticated submarine cable network system is fully redundant. The network links cable landing stations in Tuckerton, New Jersey and Boca Raton, Florida, with cable landing stations in Fortaleza (CE) and Rio de Janeiro (RJ), Brazil, St David’s, Bermuda as well as Maiquet�(Caracas) Venezuela. GlobeNet is a wholly owned subsidiary of Brazilian full-service telecommunications provider Oi. In 2008, KeyTech Limited invested $27 million and built a submarine high-capacity cable system linking the US and Bermuda, which enabled Bermuda to diversify its previous reliance on Cable & Wireless and GlobeNet/Brasil Telecom. In 2012, GlobeNet announced a replacement of part of its fibre-optic subsea cable to provide more than 30 times the current capacity between Bermuda and the US, completed this year. GlobeNet and specifically Bermuda’s submarine fibre-optic link to New Jersey is one of hundreds of international assets the US considers critical to national security. The whistle-blowing website WikiLeaks released a classified internal US State Department cable outlining assets around the world it considers “critical infrastructure.” And Bermuda’s GlobeNet cable, owned by Brasil Telecom, was listed as a critical asset for the US as part of a huge submarine cable ring linking Bermuda, New Jersey, Brazil and Venezuela.

Internet connectivity in Bermuda

Internet connectivity in Bermuda

July 11, 2013.  Cell phone roaming and roaming charges came under the spotlight yesterday when Phillip Micallef, the chief executive of the Regulatory Authority (RA), which oversees electronic communications, said the organization is studying other regulatory models including Canada’s and may implement at least part of it in Bermuda. He made the comments after a lunch time presentation for Information Systems Audit and Control Association (ISACA), at Ernst & Young’s offices. He said Canada has brought in a new Wireless Code, which “will ensure that extra roaming charges will be capped to prevent bill shock”, and will be applied to new contracts for cell phones and other personal mobile devices at the end of 2013, according to the Canadian Radio-television and Telecommunications Commission (CRTC). Roaming is one of the areas covered by the regulatory authority. It does not establish or set rates, but the Wireless Code does fall under the body. The RA will also explore whether Bermuda, as an overseas British Territory, could via the British Regulator OFCOM somehow get involved in the EU framework on agreement. Many non-EU members like Switzerland and Norway, despite their close relationship with the EU, have not managed to form part of this roaming framework.” The chief executive of the authority explained that roaming involves an agreement or contract between a local carrier and one or more foreign carriers and the size of the local carrier usually limits its bargaining power when it comes to negotiating rates.  Mr Micallef also said that locked cell phones may become a thing of the past.

June 27, 2013. In a column published in Bermuda's Royal Gazette daily newspaper, Stacy-Ann Maharaj, a trainee associate working in the Corporate & Commercial Practice Group at Appleby (Bermuda) Limited, and currently mentored by lawyer Steven Rees-Davies, wrote" The regulatory structure of Bermuda’s telecommunications industry has undergone major reform with the ultimate goal of providing greater choice, speed and lower prices to consumers. A better regulated telecommunications industry is also expected to result in economic growth, increased investment, improved quality of service and more rapid technological innovation in the sector. Customers of telecommunications providers in Bermuda may find that their providers, and the services that they offer, are affected by the regulatory changes. For example, further consolidation within the industry is expected to occur, similar to the recent amalgamation of Logic Communications Ltd and North Rock Communications Ltd. The Regulatory Authority Act 2011 (the “RAA”) and the Electronic Communications Act 2011 (the “ECA”) are the foundation of the recent reforms. The RAA allows for an independent regulator, the Regulatory Authority (the “RA”), to oversee and regulate the industry, while the ECA introduces a new type of telecommunications licence called Integrated Communications Operating Licenses (“ICOLs”). Prior to the introduction of ICOLs, telecommunications providers in Bermuda operated under a class licence system pursuant to the Telecommunications Act 1986 (the “TA”). There were three classes of licences, each of which enabled providers to offer different telecommunications services. Under the TA, providers were prohibited from operating outside of their authorised class and were largely restricted from offering multiple telecommunications services on a single service platform. This meant that consumers in Bermuda typically received each of their services, such as mobile telephone, internet and land line from a different provider. However, with the advancement and convergence of telecommunications technology, it became apparent that a more unified system of licences and services was necessary in order to improve operational efficiencies and allow for consumer-friendly service bundling. ICOLs have now replaced the multiple-class licencing system under the TA. The introduction of a single standard licence that allows providers to offer a range of telecommunications services from single or multiple platforms has eliminated the inefficiencies of the old system. Subject to the satisfaction of certain requirements, providers can now choose what services and the number of services that they offer to consumers. This option to bundle telecommunications services will align Bermuda with other countries that have already undergone similar infrastructure changes and modernisation. Pursuant to the ECA, the RA shall be responsible for granting ICOLs and determining the terms and conditions that apply to each ICOL. The basic terms and conditions of each ICOL shall include a requirement for confidentiality of personal data; consumer protection provisions including clear, transparent and up-to-date information on rates and services; and access to the national three-digit emergency number free of charge from any fixed or mobile terminal. The duration of an ICOL will be determined by the RA and, pursuant to the ECA, shall not exceed 20 years. An ICOL may be renewed for an additional term or terms if the ICOL holder files an application requesting renewal between six and nine months prior to the expiry date, and if the RA determines that renewal of the ICOL would be in the public interest, subject to any modifications that the RA may deem it necessary or appropriate to impose at the time of renewal. The RA is also responsible for promoting competition among telecommunications service providers. As such, the ECA provides that the RA may impose certain regulatory obligations, or “ex ante remedies”, on providers that it designates as having significant market power. In order to determine whether a provider has significant market power, the RA will consider all of the factors that it deems relevant, including the size of the provider and its share of the relevant market, the provider’s control over infrastructure that is not easily duplicated, and the provider’s technological advantages or superiority. Consumers will be happy to learn that the RA also has the power to determine the requirements that would allow consumers to retain a fixed or mobile telephone number assigned to them by their existing provider when they elect to switch to another provider. ICOLS were recently issued to 20 telecommunications service providers in Bermuda and providers are already launching and planning new services. The industry is enthusiastic about the changes that are occurring and it is expected that consumers will be as well. It may, however, be a few months yet until we see the full impact of these regulatory changes."

June 25, 2013. An internet price war is heating up in Bermuda as TBI last night announced it is lowering its residential internet rates. The company said the lower rates will still be no contract required and noted its customers have been pleased to “actually get the speeds they sign up for.” The reduced rates include the 4MB and 25MB plans dropping by $10 each. Effective July 1, TBI said it has made a rate adjustment to its new residential internet packages and, as promised, all existing customers will be billed at the new rate. Additionally, if there is a price adjustment, the new rates will apply to all of our existing Residential Internet customers automatically.” The company is lowering their rates effective July 1 with the 4MB offering dropping from $49.95 to $39.95, with additional reductions on all packages through to 25MB which was previously $159.95 and now $149.95. TBi's price drop comes after Digicel just over a week ago lowered its rates claiming to have “the lowest internet prices in Bermuda.” Digicel’s lower rates include its 4MB plan currently advertised at $40 a month, 6MB at $50 and its 15MB plan at $90 and 25 MB plan is $150. Logic’s currently advertised 4 Mbps rate is $69.95 a month, down from $99.95 while 25 Mbps is $179.95, down from $199.95.

June 14, 2013. Digicel cut its internet pricing, announcing yesterday that its new reduced rates are the lowest in Bermuda, continuing the trend of more affordable internet as telecoms reform takes hold in the industry. Digicel said in a statement it has introduced a new line up of home internet plans with “the lowest prices ever seen in Bermuda.” Starting at $30 per month for 2 Mb per second speeds, the new plans make faster speeds more easily accessible for all residents. When Digicel first purchased Transact and started offering home internet in November 2011, we told the public that we intended to bring prices down by enhancing competition. Within two months, annual internet rates were up to $130 lower for the same speeds. We have continued to knock down internet prices, leading the competition in our goal to make internet more affordable for the average Bermudian. Our new, reduced rates demonstrate this commitment. An 8 Mb plan, which our competitors were selling for $129.95 per month in 2011, is now available for just $70 per month. Digicel has knocked down internet prices drastically.” Customers switching to Digicel Internet will enjoy the first three months of their home internet service free upon signing up for one of the new plans, the company said. “By calling or sending us an e-mail, customers can specify if they wish to stay at the same speed and pay less, or if they wish to pay the same — or slightly less — and receive faster service,” explained Mr Caines.

June 11, 2013.  Now that it has an Integrated Communications Operating Licence, TBi is seeking to expand and enhance its new Qallz service and allow customers to make as well as receive long distance calls using the company’s app. TBi president and COO Gregory Swan said: “Now that TBi has been issued an ICOL, we intend to expand the scope of the existing platform which enables additional functionality and features to the Qallz offering. As the Authority is aware, TBi has a long distance offering branded as ‘Qallz’, which enables subscribers to make long distance calls using a downloaded app on Apple or Android devices. The scope of the service requires an internet broadband or WIFI connection for call origination depending on whether the call is originated from a wireless or wireline connection. The initial rollout allowed subscribers to make long distance calls, however, they were unable to receive them as a result of the scope of our previously held license.” Mr Swan said TBi currently holds the assigned number range of 824-0001 to 824-9999, which it intends to use initially as its starting gateway. “However, as this service is global rather than insular to Bermuda, TBi is requesting the 81X-XXXX through 87X-XXXX number ranges as we believe the intake of the service will be significant based on the global full service offering. He said many current Qallz customers are inquiring about the option to have an assigned local number which will enable them to receive calls. “We are requesting this number range assignment as a “value add for Qallz”, he said. With a local number assignment, the additional features added to the Qallz outbound offering will be as follows: Qallz to PSTN; PSTN to Qallz, Caller ID and voicemail. “We are excited with the response we have seen to date. Clearly this is an innovative offering that has it place in today’s market. With the addition of a local phone number, with a WIFI connection anywhere in the world, customers will be able to make and receive calls from as if they were in Bermuda. The only requirement will be a strong WIFI connection and you are in business. There will be two offerings: Qallz as a basic package like we have now and Qallz Plus which will include the added features below at a modest monthly fee. These offerings enable you to convert a iPad, itouch and android that does not have a cellular service into a communications device. Based on the inquiries we have had from existing Qallz subscribers, we believe this enhanced offering will get a warm reception. As with all of our newly launched products, no contract is required for these offerings.”

May 30, 2013. KeyTech says it’s “surprised and concerned” that the telecoms Regulatory Authority plans to launch a review of what it termed “cross-ownership” by the company. CEO Lloyd Fray said KeyTech was not the only telecoms group with multiple carrier subsidiaries. And he noted the substantial investments made by its subsidiaries totaling more than $100 million in Bermuda telecoms infrastructure. The RA, in announcing the review, had noted that KeyTech’s holdings now include 100-percent control of one of Bermuda’s largest fixed wireline providers, BTC, as well as board control of Bermuda CableVision, the largest cable TV network, a significant shareholding of one of the two mobile networks, BDC (CellOne), and full control of the two largest ISPs, Logic and North Rock. In addition KeyTech has 100-percent control of an international cable providing service between Bermuda and other jurisdictions. But Mr Fray said yesterday: “KeyTech Limited was surprised and concerned to learn that the Regulatory Authority is proposing to conduct a separate consultation of the KeyTech Group when it received the ‘Consultation: Obligations for Operators with Significant Market Power’, given the lack of communication with KeyTech Limited beforehand and the fact that the KeyTech Group is not the only telecommunications group with multiple carrier subsidiaries. KeyTech Limited understands the need for a level playing field in the telecommunications industry and our subsidiaries are in favour of supporting competition. The KeyTech Group is, however, concerned by the approach being taken by the Regulator in the Consultation Paper as the Regulator appears to be attempting to regulate beyond the individual carrier level. KeyTech Limited is, accordingly, taking legal advice.” Mr Fray said KeyTech was a non-regulated entity. “KeyTech Limited is an investment holding company which, in addition to its wholly owned subsidiaries, owns non-controlling interests with no management control of BDC/CellOne and Bermuda CableVision. As the owner of Bermuda’s original telecommunications company, BTC, which invested in and created Bermuda’s first cell phone company, BTC Mobility, KeyTech Limited has continued to develop and invest in Bermuda’s telecommunications industry for over 125 years. KeyTech Limited created or purchased separate companies because this was a requirement under the old regulatory regime that made it mandatory that we have a separate license for each company. In 2008, KeyTech Limited invested $27 million and built a submarine high-capacity cable system linking the US and Bermuda, which enabled Bermuda to diversify its previous reliance on international cable companies (Cable & Wireless and GlobeNet/Brasil Telecom). This cable system has also allowed all Bermuda telecommunications entities to manage the cost of their off-island links. Over the last six years, through KeyTech Limited’s three wholly owned subsidiaries (BTC, Logic and Cable Co), KeyTech Limited has made a substantial investment of over $100 million into the Bermuda telecommunications infrastructure. Telecommunications is the backbone of international business and the high-quality infrastructure in this area is one of the key reasons that international companies continue to be attracted to doing business in Bermuda.” Mr Fray said KeyTech’s subsidiaries have always worked to maintain a good relationship with the Regulator and will continue to work through the consultation process in good faith. “Furthermore, we reiterate our understanding that the objective of the new Regulatory Authority is to provide a light touch with a view to regulating to the minimum extent necessary to promote and encourage continued investment in Bermuda’s telecommunications infrastructure,” he said.

May 18, 2013. Logic customers will soon see some cost savings on their monthly statements. The internet service provider (ISP) has lowered the pricing on its internet packages, which means customers will see a reduction on their next bill. TBi's pricing, however, is still less overall than both North Rock and Logic's for most residential internet packages. The price reduction comes exactly one week after North Rock lowered the prices of its internet packages and brings the two companies’ prices in line with one another following the announcement of their merger. The two ISPs agreed to merge late last month — making the new entity a wholly owned subsidiary of KeyTech. “We are pleased to announce a change to our pricing structure for our Logic Broadband internet Service,” Logic advised customers in an e-mail. “We can see from our records that some of our customers will enjoy great monthly savings by signing up for one of our new plans: 1.5 Mbps, $29.95 2.5 Mbps $49.95, 4 Mbps $69.95, 6 Mbps $79.95, 8 Mbps $99.95, 10 Mbps $105.95, 15 Mbps $114.95, 25 Mbps $179.95.” Logic’s 1.5 Mbps is still $29.95 a month and its 2.5 Mbps package is now $49.95 a month — down $20 from $69.95 a month. Customers with Logic’s 15 Mbps and 6 Mbps plans however, will see the greatest savings. The 15 Mbps package, which was $179.95 a month, is now $114.95, a savings of $65. The 6 Mbps plan, which was $119.95 a month, is now $79.95 — a savings of $40 a month. With the recent amalgamation of North Rock and Logic, we are delighted to be in the position to offer better prices and value to our customers,” said Vicki Coelho, CEO of Logic Communications. “These price reductions apply to the ISP rates. Customers will still need an access provider. Our customers will see on their next statement the reduced prices.” The rate reductions from Logic and North Rock come on the heels of TeleBermuda International’s (TBi) launch of residential internet two weeks ago. Packages with TBi start at 4 Mbps for $49.95 to 25 Mbps plans for $159.95 a month with no contract required. The packages also include access to TBi’s WIFI zones around the Island. North Rock’s new pricing packages are also contract-free, but Logic’s requires a two-year agreement. TBi rolled out the new offering last week after being granted its long-awaited Integrated Communications Operating License, or ICOL, as part of an overhaul of the telecoms sector. Philip Micallef, CEO of Bermuda’s new telecommunications Regulatory Authority says consumers can expect to see more competitive pricing and additional offerings from the Island’s ISP and internet access providers. “I think we are only seeing the start of competition as far as prices are concerned and hopefully we shall be seeing more as other ICOL holders enter different markets,” Mr Micallef said. While customers in Bermuda still need to select either CableVision or BTC for their DSL or broadband in addition to an ISP for their internet service, there is hope that some companies will begin to offer both. “ICOLs permit carriers to provide the entire broadband chain but it is up to carrier to provide the entire chain or not. It is hoped that carriers will start offering this one-stop-shop type of service,” Mr Micallef said.

May 16, 2013. TBi’s launch of new residential internet service has hit a snag. Customers say Bermuda CableVision has said it can’t assist them in switching their internet provider from North Rock or Transact to TBi. The issue appears to be over an interconnection agreement. It is understood some customers wishing to sign up for the new TBi service and transfer from their existing ISP have complained that they were told by CableVision reps that there’s no agreement with TBi or simply that it can’t be done. Customers with BTC had no issues being transferred to TBi. Customers in Bermuda select either CableVision or BTC for their DSL service and then an ISP for the internet. TBi president and COO Gregory Swan said he was aware of the problem. “We have worked closely with Bermuda CableVision and the physical interconnection is complete. All testing results have been very positive and meet our expectations. We are currently finalizing an Interconnection Agreement that is satisfactory to both parties. We hope this can be finalized in the next day or so. All customers with conditioned line service through BTC have been provisioned and service is up and running. Customer response to our offering has been great and we will ensure that the service levels they expect from TBi are met. We made a commitment to Bermuda and we will provide the level of service that our loyal subscribers expect from us.” CableVision gave this response: “The parties remain in negotiations over the necessary interconnection agreement. CableVision expects that the parties will be in a position to interconnect very shortly.“ TBi was among the first out of the gate in launching a new service after being granted its long-awaited Integrated Communications Operating Licence, or ICOL. It is offering residential internet Island-wide at no-contract prices, which also include access to TBi’s WIFI zones around the Island. TBi’s 4MB to 10MB plans range from $49.95 a month to $79.95 a month.

May 15, 2013. The Regulatory Authority has revoked an Emergency Order over the amalgamation of North Rock and Logic and issued an Integrated Communications Operating Licence to Logic. The Order was preventing the companies from receiving the ICOLs they would otherwise have received on April 29 with the rest of Bermuda’s communications providers. “Because the merged companies were Bermuda’s only residential internet service companies and clearly, therefore, ‘dominant’ in the provision of internet service in Bermuda, the Authority felt it should try to ensure their merger did not stifle competition in this area,” the RA said in a statement last night.” “However, in the light of new competitive developments in the residential internet Service Provider market, it proved not necessary to take that further.” The RA will issue an ICOL to Logic only. The ICOL will include the relevant assignment of spectrum used by North Rock Communications Ltd, except that the 902 MHZ to 928 MHZ coverage that North Rock Communications had in its original licence, but had not deployed, is being withdrawn. Logic has also withdrawn the request for spectrum made by North Rock Communications Ltd on March 4, 2013. Authority chairman Kent Stewart said: “We are delighted with the outcome. This difficulty occurred at least in part because this regulatory regime is so new. It had not occurred to North Rock and Logic, in the excitement of reaching a merger agreement, that the Authority needed to be consulted, and some technical licensing difficulties ironed out, before the merger could go ahead. Logic may now compete freely in the ISP residential market and react to market forces as they may wish. I think the whole communications industry understands better now, as a result of this problem, what the requirements of the Authority will be in the future. We believe that there may well be further mergers and consolidations before long, so this has been a useful exercise.” 

May 9, 2013. North Rock lowered the pricing on its internet packages. This comes on the heels of TBi’s launch of residential internet starting at 4MB for $49.95 to 10MB plans for $79.95 a month with no contract required. TBi rolled out the new offering last week after being granted its long-awaited Integrated Communications Operating License, or ICOL, as part of an overhaul of the telecoms sector. Today, North Rock advised customers: “We are pleased to announce a change to our pricing structure for our North Rock internet Service. The following changes have been made to your next billing statement: 2.5MB$49.95, 4MB$69.95, 6MB$79.95, 8MB$99.95, 10MB$105.95, 15MB$114.95, 25MB$179.95.” At the end of last month, ISPs North Rock and Logic agreed to merge and the new entity will be a wholly owned subsidiary of KeyTech. Although both firms will retail their individual brands for the short-term, they will eventually trade under the Logic name.

May 3, 2013.  TBi is among the first out of the gate in launching a new service now that it holds a long-awaited Integrated Communications Operating License, or ICOL, which were issued on Tuesday. The company is now offering residential internet Island-wide at very competitive no-contract prices, which also include access to TBi’s WIFI zones around the Island. TBi’s initial roll out of new Residential internet packages include 4MB to 10MB plans ranging from $49.95 a month to $79.95 a month. Not only will you be connected at home via internet but as an added bonus you will receive complimentary TBi WIFI Zone access for use in Hamilton, Dockyard, St George's and all the Wifi-zone Hot Spots Island Wide powered by TBi. "Additionally, there are no annual contracts, thus enabling all of our Residential internet subscribers to always benefit from TBi's best pricing for everyone who subscribes" stressed TBi president and COO Gregory Swan. In addition to the advertised plans, also included are 24/7 local support, five free e-mail addresses and virus protection with junk mail filtering. You may use your own existing router/modem (simply reset) as the TBi internet plans will work with either your existing BTC or CableVision conditioned line connection. A TBi router/modem is available for $75 if required. The Island’s telecoms providers are finally able to offer bundled internet, phone and TV services to consumers after 19 ICOLs were issued by the new Regulatory Authority. TBi previously was restricted to offering long distance voice services to everyone and data services, co-location, disaster recovery, storage backup and internet services to commercial customers only.

May 1, 2013. Bundled internet, phone and TV services can finally be offered to consumers after 19 Integrated Communications Operating Licenses, or ICOLs, were issued to Bermuda’s telecoms providers. And Government and Regulatory Authority officials assured that they were confident consumers on the Island will see better deals and lower prices as a result of the increased competition. On the heels of yesterday’s announcement, providers are already launching and planning new services that they were not allowed to offer before getting ICOLS. Advertising for new internet, phone and TV services are expected as early as this week, and bundling of services may follow at any time. Regulatory Authority CEO Philip Micallef said that to ensure fairness between providers, they are introducing a system of handicaps that are called “remedies”, which will be announced next week, and may include tariffs and the power to open up networks. Minister of Economic Development Grant Gibbons said yesterday the issuing of ICOLS “marks a major step forward in the further deregulation of the Bermuda telecoms industry — a process which began in 1995.” Mr Gibbons continued: “Before the issuance of ICOLS, telecommunications companies in Bermuda operated under a class license system — Classes A, B and C — which enabled companies to offer either landline, cell phone, internet or cable television — but not all of them. As technology continued to advance, it became clear that this system was no longer relevant or workable as companies sought to bundle services and create operational efficiencies and better pricing for consumers. The issuance of ICOLs will facilitate this process. The RA’s issuing of ICOLs is a major step towards enabling an environment of fair and enhanced competition. And for the Bermudian public, the goal is to have the telecommunications industry provide greater choice, speed and lower prices. In Bermuda and other jurisdictions, better regulation has proven to result in economic growth, increased investment, improved quality of service, and more rapid technological innovation in the sector, which can only be good for consumers.”

RA chairman Kent Stewart stated: “We had expected to issue 21 (ICOLS), but the merger of North Rock and Logic has handed us some unusual issues and so we have delayed the issuance of their ICOLs. As the Minister has remarked, the issuance of the ICOLs is a major milestone in the efforts of the Regulatory Authority to create a new telecommunications environment in Bermuda. The framework we have now created shifts the emphasis so that the needs of the consumer and those of the Carriers will be able to be matched without the burden of Regulatory barriers. In simple terms, there are generally four types of telecommunications service — the provision of television, internet, mobile telephone and fixed or landline telephone. Traditionally, providers have been licensed to operate only in one or, at most two of those areas. So consumers in Bermuda typically get cell phone service from one company, landline service from another and perhaps internet and television service from a third. However, the ICOLS we have just issued now allow any of the providers of telecommunications services in Bermuda to pick and choose what they want to offer to the consumer. We anticipate that some will bundle services in all areas together, so that a consumer, if he or she wants, can get everything from one company, and need pay only one bill every month. The RA has also released its Market Review and designated certain firms as having Significant Market Power. These firms are the Dominant players in Bermuda, in certain product or service areas, and so we wish to ensure that they do not abuse their Dominant positions. This is a little bit like having a horse race with handicaps! The Dominant players will be subject to handicapping — we call them “Remedies” and these Remedies will be the next major project that the RA undertakes. We except to release our Consultation on Remedies around the 6th May, only a week away and then, after a consultation, we will release our Decision on Remedies around the 8th July. So, for now, Dominant firms are still in the race but have some restrictions on what they can do right now until we find the right balance of remedies going forward. So, we soon hope to see a much greater range of choice for the consumer and, we are confident, lower prices as a result of the increased competition we will have created. I should emphasize that we not advocating that consumers should change what they are purchasing now. If they are comfortable with the services they currently enjoy, then that’s fine. But consumers on the lookout for a better deal should have a much greater range of services to choose from in the months ahead. Mr Stewart said this is not, by any means, the end of the Regulatory Authority’s work. “We have Local Number Portability, Spectrum Management, Universal Access, Consumer Protection and many other items on our list for this year,” he said. On the Logic-North Rock merger, he said: “We have simply decided to have both firms “stay as you were before the amalgamation” for a few more weeks before they embark on their merger plans. This will allow the Regulatory Authority to examine whether there are any issues that the merger creates that will upset the industry dramatically. As (North Rock executive) Mrs Coelho stated yesterday, there will be many other firms that can now enter their service offerings and compete with Logic/North Rock so we will observe the market, start a consultation on the issue and also start working on the issues involved in transferring the various telecom licenses that were held by North Rock over to Logic. We certainly expect to see further mergers and consolidations coming. Bermuda is tiny in the telecommunication world and cannot support 20 businesses all doing the same thing. Some firms have specialty products or services and may simply decide to continue as they always have — some will merge with others and some will try and take over the world — that is all OK because market forces are at work and the Regulatory Authority is observing to ensure that play is fair.” The question on many consumers’ minds, however, is will reform bring down costs and improve service, especially internet service. Mr Micallef said this should be achieved because the commission now has wider powers, so they are in a position to directly ask the carriers to do certain things. He said there is a complaint form that is being officially launched on the RA website next week, which will allow the authority to take up issues complained about directly with the carrier, and act accordingly. He predicted that Bermuda will become a world-class service provider as a result of these changes. He added: “One of things we need to work on, is monitoring speeds. It’s a complex process and the contract should state what you should be getting.”

April 30, 2013. The new Regulatory Authority overseeing telecoms reform has issued an emergency order on the amalgamation of internet providers North Rock Communications and Logic, saying the merger “raises potentially serious competition concerns.” The two ISPs’ merger announcement was made just one business day before the date scheduled for the conversion of the licenses held by Logic and North Rock and 19 other licensees into Integrated Communications Operating Licenses (ICOLs), which will allow bundling of services, pursuant to the new regulatory framework established by the Electronic Communications Act. The order does not stop the merger in any way, but puts a temporary stop on ICOLs being issued to North Rock/Logic as the RA reviews the internet market again and determines what type of ICOLS they will get and what restrictions should be attached based on the new market scenario and their market power. North Rock provided wireless internet while Logic provided fixed line service. A news conference by Government on the issuing of ICOLS is scheduled for later today after 19 ICOLs were in fact issued late last night. RA chief executive Philip Micallef said the order made last night basically tells North Rock to continue giving services as they were doing prior to ICOLS. “The ICOL for North Rock cannot be issued as North Rock no longer exists as a legal entity,” he said. “We would then need to transfer North Rock's ICOL and associated spectrum licenses to Logic.” He said he did not expect the delay in issuing ICOLS to North Rock/Logic be long. The Regulatory Authority says in its order it was not informed in advance of the intention of Logic parent KeyTech or the parties to amalgamate their businesses. Therefore, the RA says in the order: “In accordance with Regulation 8 of the Public Telecommunications Services (Licence) Regulations 1998, which continue to apply to the Parties pursuant to ECA Section 79, no transfer of North Rock’s Class B public telecommunications service licence could be effectuated without the prior approval of the Minister of Economic Development. In light of the fact that the amalgamation has been completed, North Rock no longer exists as a legal entity and the status of North Rock’s Class B public telecommunications licence is unclear. Logic, as a Class C licensee, has no authority to offer Class B services or to utilize North Rock’s former spectrum licenses. If the Regulatory Authority were to convert Logic’s Class C licence into an ICOL on the prescribed date, as was originally intended pursuant to the ECA framework, similar complications would arise. Logic would be constrained to provide only the services that it was authorized to provide under its Class C licence as at the date of commencement of the ECA (that is, on 28 January 2013), pending further consideration of the emergency and interim general determination pursuant to which we have deemed Logic to have significant market power in all of the relevant markets in which it operates. The amalgamation of the parties’ businesses has generated a number of issues relating to the status of the public telecommunications service and spectrum licenses previously held by the now defunct North Rock. The amalgamation also raises potentially serious competition concerns, including as regards the accumulation of spectrum by the KeyTech Group. The Regulatory Authority has had no opportunity to develop an evidentiary record regarding these complex issues and no time to consider their implications. The RA says in separate but related actions, it has been directed by the Minister to suspend the date for conversion of the licenses of Logic and (if applicable) the former North Rock into ICOLs pending review of these issues. “In light of the exceptional circumstances described above, the Minister has also waived the statutory deadline set forth in Section 73(4)(c) of the ECA pursuant to RAA Section 5(6). The Regulatory Authority has made an emergency and interim determination that both Logic and the former business operated by North Rock shall be deemed to have significant market power in all relevant markets in which they operate, pending a full examination of the impact of the amalgamation on the market assessment that was completed by the Regulatory Authority prior to learning of the transaction. The Regulatory Authority plans to conduct an investigation into the actions of the Parties to determine whether there has been a violation of Section 84 of the RAA. In particular, we will consider whether the Parties’ amalgamation constitutes an action by KeyTech or Logic that preserves or enhances a dominant position in any relevant electronic communications markets in violation of Section 85(4)(b) of the RAA. As part of this investigation, the Regulatory Authority will invite the views of market participants and all interested parties. We expect to commence a consultation on this matter within fourteen days of the date of publication of this Emergency General Determination.

The RA emergency orders are:

The RA added:

“Notwithstanding the amalgamation of Logic Communications Ltd. (“Logic”) and North Rock Communications Ltd. (“North Rock”) (collectively “the Parties”) announced by KeyTech Limited (“KeyTech”) on 26 April 2013, the Parties shall conduct their operations in accordance with the requirements set out below until and unless this Order is rescinded or modified in writing by the Regulatory Authority. For the purposes of this Hold Separate Order, all obligations and limitations applicable to Logic shall be construed as applying to KeyTech’s affiliates other than North Rock.

Management of the Parties’ respective businesses

1. For so long as the Regulatory Authority is investigating the amalgamation of Logic and North Rock and is considering whether to take enforcement action under the Regulatory Authority Act 2011 (“RAA”) with respect to that transaction, except with the prior written consent of the Regulatory Authority, Logic and North Rock will not take any action which might:

(a) lead to the integration of the Logic business with all or any part of the North Rock business;

(b) otherwise impair the ability of the Logic business or the North Rock business to compete independently in any markets affected by the amalgamation; or

(c) otherwise prejudice or impede the taking of any action under the RAA in relation to the amalgamation of Logic and North Rock.

2. Without prejudice to the generality of paragraph 1, except with the prior written consent of the Regulatory Authority, each of Logic and North Rock shall at all times ensure and procure that the North Rock business as it was immediately prior to the amalgamation is ring-fenced from Logic’s business and operated on a stand-alone basis, and in particular, that:

(a) the Logic business is carried on separately and under a separate brand identity from the North Rock business and separate sales of the Logic and North Rock businesses are maintained;

(b) the Logic business and the North Rock business are each maintained as a going concern and sufficient resources are made available for the development of the Logic business and the North Rock business on the basis of their respective pre-amalgamation plans;

(c) no substantive changes are made to key staff or to the organizational structure of, or the management responsibilities within, the Logic business or the North Rock business;

(d) in relation to the assets of each of the Logic business and the North Rock business, and otherwise than in the ordinary course of business:

(i) the assets are maintained and preserved, including facilities and goodwill;

(ii) none of the assets is disposed of; and

(iii) no interest in the assets is created or disposed of;

(e) the nature, description, range and standard of goods and/or services supplied in Bermuda by the Logic business and the North Rock business at 26 April 2013 are in all material respects maintained and preserved;

(f) there is no integration of the information technology of the Logic business with the information technology of the North Rock business and the respective software and hardware platforms of the Logic business and the North Rock business shall remain unchanged, except for routine changes and maintenance;

(g) the customer and supplier lists of each of the Logic business and the North Rock business shall be operated and updated separately and any negotiations with the customers and suppliers in relation to the Logic business will be carried out by the Logic business alone and any negotiations with the customers and suppliers in relation to the North Rock business will be carried out by the North Rock business alone, and for the avoidance of doubt neither of the Parties will negotiate on behalf of the other or enter into any joint agreements with customers and suppliers;

(h) all existing contracts continue to be serviced by the business to which they were awarded;

(i) all reasonable steps are taken to encourage all key staff of the Logic business and the North Rock business to remain with the business in relation to which they were employed prior to the amalgamation;

(j) no business secrets, know-how, commercially sensitive information, intellectual property or any other information of a confidential or proprietary nature relating to the Logic business or the North Rock business (“Confidential Information”) shall pass, directly or indirectly from the Logic business (or any of its employees, directors, agents or affiliates) to the North Rock business (or any of its employees, directors, agents or affiliates) or vice versa, except:

(i) where strictly necessary in the ordinary course of business and on the basis that, should the amalgamation be the subject of enforcement action and pursuant to such action unraveled in whole or in part, any records or copies (electronic or otherwise) of such information wherever they may be held will be returned to the relevant business and any copies destroyed other than as may be required for the purposes of regulatory compliance under applicable law; and

(ii) the flow of Confidential Information from the Logic business (or any of its employees, directors, agents or affiliates) to the North Rock business (or any of its employees, directors, agents or affiliates) or vice versa is permitted to the extent that such disclosure of information is strictly necessary for compliance with external regulatory and/or accounting obligations.


3. Logic and North Rock shall ensure and procure that each of their affiliates or subsidiaries complies with this Hold Separate Order as if each of them was an addressee.

4. Logic and North Rock shall forthwith provide to the Regulatory Authority such information as the Regulatory Authority may from time to time require for the purposes of monitoring compliance by Logic and North Rock and their affiliates or subsidiaries with this Hold Separate Order.

5. At all times, Logic and North Rock will actively keep the Regulatory Authority informed of any material developments relating to the Parties’ businesses, which includes, but is not limited to:

(a) details of key staff who leave or join the Logic business or the North Rock business (that is, staff in positions of executive or managerial responsibility and/or whose performance could materially affect the viability of the business);

(b) all substantial customer volumes won or lost by the Logic business or the North Rock business including any substantial changes in customers’ demand; and

(c) substantial changes in the Logic business’ or North Rock business’ contractual arrangements or relationships with key suppliers.

6. Logic and North Rock shall comply with such written directions as the Regulatory Authority may from time to time give to take such steps as may be specified or described in the directions for the purpose of carrying out or securing compliance with this Hold Separate Order.”

April 29, 2013. The head of the new Regulatory Authority says the telecoms industry’s long-awaited Integrated Communications Operating Licences will be issued as planned tomorrow. One-stop shopping, or bundling, of phone, internet and TV for consumers is expected to finally arrive in Bermuda in phases under reform. But RA chief executive Philip Micallef stressed the planned issuance of ICOLs this week “is not the first and last milestone. After the ICOLs a series of other milestones need to be met. They include: 

Mr Micallef added: “All the above have been planned and are in line with our original work plan. Carriers with no Significant Market Power designation can start operating as per their ICOLs while those with Significant Market Power need to wait until RA's decision but will get a strong inkling of what the remedies might be in the consultation paper of 6th May. This is a normal process which has been followed in many other jurisdictions when the market gets fully liberalised.” A high-level industry source said in his opinion “outstanding issues” such as “fee structure, interconnection requirements and the market dominance determination process still need to be worked out”. However, Mr Micallef said fees have already been determined and made public. The market domination process determination listing which carriers are SMP and which are not will also be made on same day as issuance of ICOLs. And the remedies and interconnection agreement will be part of the consultation paper on Significant Market Power Remedies to be issued on May 6. This consultation paper will also contain a sample interconnection agreement and give the carriers an opportunity to provide feedback, he said. There is also the issue of past taxes/fees, but the RA is to deal with that this week following a review. “The decision on past fees will be made public on same day as issuance of ICOLs,” Mr Micallef said. He said the fee investigation has been carried out and a redacted version of the report (containing no confidential information) will be made public.

April 28, 2013. Internet providers Logic Communications and North Rock Communications yesterday announced they have agreed to merge. The merger announcement comes just days ahead of the planned issuance of long-awaited Integrated Communications Operating Licenses that will pave the way for bundling of internet, phone and TV for consumers. The amalgamated entity will remain a wholly owned subsidiary of KeyTech Ltd. KeyTech is already the parent of subsidiaries Bermuda Telephone Company and Cable Co., while Quo Vadis Holdings, CellOne and Bermuda CableVision are KeyTech affiliates. A KeyTech statement yesterday said the merger of Logic and North Rock will result in “more investment in new products and superior customer service. We are creating a stronger and more capable service provider out of two very complimentary businesses,” said Lloyd Fray, CEO of KeyTech. “This transaction will be beneficial for consumers and corporate clients. We are going to use our combined strengths in the market to deliver new products, better service, enhanced value, and more choice for our customers.” With the merger, the company will trade under the name of Logic Communications, but will continue to operate initially under both the existing Logic and North Rock brands. Vicki Coelho, general manager of North Rock Communications, will assume the role of CEO of the amalgamated Logic Communications. “With the new Integrated Communications Operating Licenses that are being issued by the Regulatory Authority we recognised that we could be in a more competitive position and deliver greater value for our customers as a combined business,” Ms Coelho said. The companies said there will be no service disruptions to any customers and the combined entity will honour existing agreements, service plans and pricing. They said they will ensure customers of both companies receive the high level of service they have come to expect. E-mail addresses will remain the same. A news conference on the merger is planned for Monday morning. The companies declined to comment at this stage on whether any jobs would be lost as a result of the merger. Mr Fray continued, “We are confident that, as we grow the service and product offerings, more and more customers will recognize the enhanced value. The combined businesses will allow for more efficient use of capital and funding for investment in new technologies and services. Customers will continue to enjoy residential internet, wireless access, local telephone and long distance services. Business customers will continue to have their dedicated internet, MPLS, collocation, mail and web hosting.” Over the next several weeks Logic and North Rock say they will communicate closely with customers, employees and other stakeholders, to ensure a smooth transition for everyone involved. According to Regulatory Authority Act section 87 the parties have to notify the new RA of the merger. “The RA looks forward to receiving such a notification and welcomes any changes to the telecom sector in Bermuda that would benefit the customers and the Island’s competitiveness,” the RA said yesterday. The RA said it still plans to issue ICOLS next Tuesday. With the merger of Logic and North Rock, major players under reform are shaping up to be KeyTech, Link Bermuda, and Digicel. North Rock last month made a request to the RA for spectrum to launch a new mobile cell service in Bermuda. According to documents filed with the RA, Quantum Communications, owned by LinkBermuda Holdings, is also seeking to launch a new mobile cell service.

2013. April 16. The Bermuda Regulatory Authority (RA) — the new watchdog of the Island’s telecommunications industry — wants consumers to know how to make a complaint against their service providers. With bundling, or one-stop shopping for phone, internet and TV finally making its way to Bermuda by the end of April, the new RA is overseeing the long-awaited reform of the telecoms industry and they want to ensure consumers’ voices are heard. To make a complaint, the RA says customers must first contact their telecommunications provider and give them an opportunity to resolve the complaint. If the complaint remains unresolved after seven days, the RA says you may file a formal complaint with them. Once the complaint is submitted, you can update the RA with any developments by using a reference number and your name and address. For more information, visit www.rab.bm and click on “Make A Complaint” on the home page. There, you’ll find an electronic complaint form as well as detailed instructions on the process.

February 11, 2013. Promoting Bermudian ownership, employment, a thorny issue. The new Regulatory Authority (RA) for Telecoms will have what it considers a “thorny” issue to deal with as it rolls out long-awaited reform of the sector this year. Reform is intended to open up the sector and allow providers to finally hold Integrated Communications Operating Licences (ICOLS) to bundle calling, surfing and TV services. But the Acts that usher in reform state the RA is obliged to promote Bermudian ownership and employment in the telecoms sector. Both RA chief executive Philip Micallef and chairman Kent Stewart said this will be a “tough one” for the body. One of the ways which the RA is considering, but still needs more consultation with stakeholders and Government on, is to have the fees adjusted on an operator's level of Bermudian ownership and employment. “We will need to go out to the industry and see what this means,” Mr Stewart said, “It’s not an easy subject. It will be one of the most thorny issues.” Mr Micallef, who comes to the Island from Malta where he was executive chairman of the Malta Communications Authority, admitted: “I have never come across this.” The Electronics Communications and Regulatory Authority Acts of November 2011 were passed under the former PLP Government. Mr Micallef said what they were seeking to do “could be beneficial in the short-term, but may not in the long-term” for Bermuda and Bermudians. The RA could recommend to the new Government that the legislation be amended. But the RA wants to seek input from the industry and public consultation on the statutory requirement. The RA saying that for now it would “be premature” that in order to promote Bermudian ownership and employment it should recommend “that the Government authorisation fees to be paid by an ICOL holder be adjusted based on the degree to which the ICOL holder is ‘owned or controlled ... by persons possessing Bermudian status’ and ‘the proportion of each licensee’s employees possessing Bermudian status’. Currently, telecoms providers in Bermuda are subject to the general foreign ownership rule of minimum 60 percent local (Bermudian) ownership and maximum 40 percent foreign ownership (the 60/40 rule). The reality, however, is that several providers have obtained exemptions from the 60/40 rule and some are therefore allowed to have up to 60 percent foreign ownership and others are allowed 100 percent foreign ownership. The RA will have to find a way to deal with the Bermudianisation issue so the playing field is level.

February 9, 2013. The Island’s telecoms providers will face a new fee structure under regulatory reform of the $210 million-revenue industry. Some providers, including Digicel and CellOne, will pay more in fees, while others like TBI and Link Bermuda, will pay less. But overall the total amount of fees paid by all carriers to Government and the new Regulatory Authority will remain largely the same after the issuance of the first Integrated Communications Operating Licenses (ICOLs) this year. Currently the providers pay fees according to their A, B or C licence classes, ranging from three percent to six percent of revenue. Under reform, the RA has recommended all ICOL holders pay the same 3.8 percent fee. Of the 3.8 percent fee, 1.75 percent will go to the RA for its expenses and operating costs and the rest to Government coffers. Class A international carriers (TBI, Link Bermuda) currently pay a six percent of revenue fee, but under the new fee structure their fee will drop to 3.8 percent. However, Class A domestic carriers (BTC, Quantum, Digicel, CellOne) and Class C ISP (Logic, North Rock, Transact, Fort Knox), carriers will see their fee go up from three percent to 3.8 percent, while Class C VoIP providers’ fee will go down from 4.5 percent to 3.8 percent. Cable TV providers (Cablevision, WOW) currently pay three percent, so theirs will go up slightly. Under reform, the providers will have new opportunities to be able to offer new products and services with the granting of the ICOLS. For example, a domestic provider will be also be able to offer internet and TV service. Providers will continue to pay various other fees to Government, including the handset fee which generates some $5.6 million in fees.

February 9, 2013. One-stop shopping for phone, internet and TV, lower prices, getting the internet speed you pay for and number portability — a dream come true for Bermuda residents that’s expected to finally arrive in phases from April 28. Philip Micallef, chief executive of the new Bermuda Regulatory Authority (RA) for Telecommunications, agrees reform of the Island’s $210 million industry has taken longer than usual and we are paying more than we probably should for calling, surfing and cable TV. “I think prices are high because there is not enough competition,” Mr Micallef said in an interview yesterday, adding that he is confident reform will change that, and increase the quality of service, which will be good for not only the consumer but in attracting international business to Bermuda. However, he said, reform will roll out from a good starting point with as many as 21 providers already offering different telecoms services under their respected licence classes. And he and RA chairman Kent Stewart also praised the Government legislation that paved the way for reform calling it “excellent” and “modern.” Mr Micallef comes to the Island from Malta where he was executive chairman of the Malta Communications Authority. Residents there now have a website that allows you to compare prices of all the various telecoms services from the different providers — you can even compare bundles. One of the biggest challenges for Bermuda, he said, is its small size which pushes up costs for the providers in terms of investing in infrastructure and equipment. The RA expects to release a consultation document next week on who the dominant players are in the Island’s telecoms industry. Providers deemed to have Significant Market Power (SMP) will have certain obligations under defined “remedies” to ensure a level playing field for ICOL holders. “If you have SMP, there will be certain strings attached,” Mr Stewart said. "For example, if you are deemed to have SMP in internet service, or cable, you may be required to offer wholesale product to other providers. If not, there is a serious risk that one cannot guarantee effective and sustainable competition for the benefit of the consumers with regard to price, innovation and choice and small players may not have a true opportunity to compete,” Mr Micallef said. Once the consultation document is discussed the RA will be ready to issue ICOLs as of April 28, the latest date set by Government for their issuance. That is slightly later than the March date set under the previous PLP Government. From that date, the providers who are issued ICOLs are free to start announcing new services and bundling of their services, though they will be regulated if they have SMP. Mr Micallef discussed some of the major challenges of the reform process.

Number portability. He said a top priority is the issue of number portability, allowing consumers to take the same phone number with them if they change providers. It is one that they hope to tackle within six months of ICOLs being issued, he said, but it will be a “major process”, including meetings with providers and the right equipment. There may also need to be a “cooling off” period where providers can’t market to a consumer who has changed providers.

Quality of internet service. Mr Micallef said ways to tackle this include ensuring that terms and conditions of service do not state a provider will provide “up to” x megs of service; they will state the exact speed they will provide and the RA will have in place certain parameters that providers have to give that level of service 80 to 90 percent of the time. The RA will eventually have the capability to do its own testing to ensure consumers are getting what they pay for. On the issue of not getting the internet speed you pay for, he said it could simply be that providers are “economising on bandwidth.” “If you are giving 4 (megs) instead of 6 you are saving money,” he said. Competition should change that, he said, as consumers will have more choice of providers.

Mast sharing and duct sharing. “It is hoped that the RA’s planned spectrum audit will improve efficiencies of spectrum use so that there might be less pressure on new equipment being required on the existing masts,” Mr Stewart said. The efficient use of spectrum is in everyone’s best interest and will also help to ensure a “level playing field” for everyone.


Who Can Get Integrated Communications Operating Licences (ICOLS): BDB Ltd. Bermuda Cablevision Ltd. Bermuda Digital Communications Ltd. Bermuda Land Development Company Ltd. Bermuda Telephone Company Ltd. Brasil Telecom Subsea Cable Systems (Bermuda) Ltd. Cable Co. Ltd. Deltronics Ltd. Digital Mobile Television Ltd. Electronic Communications Ltd. FKB Net Ltd. iTech (Bermuda) Ltd. LinkBermuda Ltd. Logic Communications Ltd. North Rock Communications Ltd. Quantum Communications Ltd. TeleBermuda International Ltd. Telecommunications (Bermuda & West Indies) Ltd Telecommunications Networks Ltd. Transact Ltd. World on Wireless Limited. (21 entities in a total Bermuda land area of 21 square miles).

January 25, 2013. The new Regulatory Authority (RA) that will oversee Bermuda’s telecommunications industry will be launched next Monday, Government announced yesterday. The RA is part of the Government’s plan to liberalize regulation the industry, bringing down the current licensing regime that restricts the services that telecoms firms can offer. The plans have been five years in coming to fruition. John Cunningham, Carlyle Musson and Kent Stewart will serve as the three Commissioners of the RA and will appoint Philip Micallef as chief executive when they hold their first meeting next Monday, January 28. Grant Gibbons, Minister of Economic Development, announced next week’s launch of the RA. He said: “Opening Bermuda’s telecommunications sector to greater competition under a modern regulatory framework is of vital importance to consumers, businesses and the growth of our economy. The reforms that are underway are designed to bring new products and innovative services at competitive prices to Bermuda. We believe it will also result in new investment and job creation.” The new Regulatory Authority, which has taken more than five years to bring to fruition, is based on two pieces of legislation, the Electronic Communications Act 2011 (ECA) and the Regulatory Authority Act 2011 (RAA) that were passed in the House of Assembly in 2011. These Acts will now be brought into further effect by regulations gazetted on January 25, 2013 and will mark the beginning of another stage in the deregulation of the telecommunications sector that began in June 1995 with the introduction of competition in the Bermuda market. Eliminating separate classes for licensing will create a single standard licence, called the Integrated Communications Operator Licence (ICOL) allowing holders to offer a range of telecommunications services under one company and from a single or multiple platforms. “In essence, the Regulatory Authority will be the entity that will assume all regulatory responsibilities for the industry which will allow the Department of Telecommunications to concentrate its focus on telecommunications policy,” said Dr Gibbons. “This will bring the regulation into a politically neutral and independent body and we will have a modern regulator to keep pace with the speed of technological advancement.” The intention, over the first full fiscal year, is that the fee burden to the industry will be cost neutral. This simply means that the fees the industry should have been paying all along to the Government will continue to be paid and, in the first year of the RA, these fees will be split between the Government and the RA. Over time the RA will become fully self-sufficient. The Regulatory Authority Act will allow for an independent regulator to regulate multiple sectors of the telecommunications industry, while the Electronic Communications Act will introduce a new type of telecommunications licence. Existing legislation in place prior to the introduction of the 2011 Acts restricted telecommunications licensees from offering multiple telecommunications services on a single service platform. In its statement, Government said this practice was restrictive to Bermuda’s development as the international telecommunications industry develops. The reforms passed into law in 2011 had two major components, the separation of policy making from implementation and enforcement, and the removal of a segmented and outdated licensing structure which allowed carriers and operators to provide only the telecommunications service (mobile phones, internet, long distance, etc) for which they were specifically licensed to provide. Dr Gibbons said it was imperative to get the RA up and running as soon as possible to end the long period of uncertainty surrounding telecommunications reform.

October 17, 2012. Government has named Philip Micallef as its choice to be the CEO for the new Bermuda Regulatory Authority (RA) to oversee the telecommunications sector. Mr Micallef was then the executive chairman of the Malta Communications Authority. He holds a BSc degree in electrical engineering from the University of Malta and an MBA from the University of Warwick. Mr Micallef has extensive experience in middle and senior management roles from the last 25 years with various organisations in the Information and Communication Technology (ICT) and Telecommunication sectors across Europe, the Ministry of Environment, Planning and Infrastructure Strategy said. The RA will be set up as part of the regulatory reform in the telecoms sector, which will allow companies to offer bundled services. Between 2000 and 2002, Mr. Micallef served as a Government-appointed director on the board of Maltacom plc. In 2004 he was appointed the first CEO of Malta Enterprise. In 2006, he was appointed CEO of Melita Cable plc and then, a year later, he also led the Melita management team in the auction process which resulted in the sale of the company to the current shareholders. It was anticipated that the RA Commissioners will appoint Mr Micallef at their initial meeting on January 2, 2013. In the interim, he will work informally with the Minister , the RA Commissioners and their external advisers to keep the reform process moving forward. Earlier, the Minister had announced the selection of the three Regulatory Authority Commissioners, who will begin their terms on January 2, 2013 and also announced the start of the pre-consultation process, to gather comments from industry and the public regarding licensing and market definition issues. Taken together, the measures taken will ensure that the RA will be able to convert the licenses of existing A, B and C carriers to Integrated Communications Operating Licences (ICOLs) by April 1, 2013. This move will benefit Bermudian businesses and consumers by increasing competition which, in turn, will bring greater efficiency and more innovation to the sector under a modernised regulatory regime. Mr. Micallef has worked with companies such as Management Systems Unit (MSU) in Malta, Olivetti in Italy, USA, Switzerland and Spain, Societe Internationale de Telecommunications Aeronautique (SITA) and France Telecom Equant (now Orange Business Services) in France. In 2008, Mr. Micallef was appointed Executive Chairman of Malta Communications Authority, the regulatory body responsible for the electronic communications and postal sectors, spectrum management, e-commerce, as well as e-inclusion and e-business initiatives from strategy formulation to implementation. Malta was one of the first countries to transpose the EU Telecommunications Framework into Maltese legislation in June 2011. Malta, together with Ireland, was the first EU country to ensure that mobile number portability (which enables mobile telephone users to retain their mobile telephone numbers when changing from one mobile network operator to another) is carried out by telecom operators in one day.

October 9, 2012. Government began reaching out to all companies providing electronic communications in Bermuda — and the general public — to take part in a pre-consultation process on industry reform that will finally pave the way for bundling of TV, internet and phone services in Bermuda. Then-Minister of Environment, Planning and Infrastructure Strategy Marc Bean said the new Electronic Communications Act sets up a framework that will “promote increased competition, stimulate product and service innovations and widen consumer choices in this critical sector.” He said the pre-consultation process was “designed to move the electronic communications industry closer to full alignment with 21st century best practices and strengthen Bermuda’s reputation as a customer friendly international business jurisdiction.” Under reform, current public telecommunications licences will be converted to Individual Communications Operating Licences (ICOLs). Completion of this process will be a critical step towards implementing the Electronic Communications Act in January 2013, Mr Bean said. “Every firm in Bermuda that provides ‘electronic communications’ — a term that covers a broad range of telecommunications, internet and subscription audio-visual networks and services — needs to take this opportunity to learn, raise questions and seek a full understanding of the potential impact of the new regulatory framework on their business. This includes not only current licence holders but also, for example, hotels, guest houses, hospitals, alarm companies, and internet cafes, as well as ‘closed user groups’, companies with private networks and private pay telephone providers. “ A public forum on this subject to discuss the preliminary recommendations contained in the pre-consultation documents was held on Friday, October 19 from 9.00am to 12.30pm at the Fairmont Hamilton Princess Hotel. Participation by industry stakeholders as well as the general public was welcomed. There were three separate pre-consultations covering the following issues:

Copies of these three documents were available on the Department of Telecommunications website. The deadline for the submission of public and industry responses to the two licensing pre-consultations was November 14, 2012. And the deadline was November 21, 2012 for the Market Review pre-consultation.

In October 2012 it was announced by a team of Government-appointed telecommunications advisors on regulatory reform that enforced separation of services instead of being allowed to commingle them as is common overseas was one of the major causes of Bermuda’s high broadband internet prices. They found that Broadband internet service in Bermuda is “extremely expensive” when compared to average prices in the 50 wealthiest countries in the world. A major factor driving broadband is the fact that, in Bermuda, broadband access and internet services must, as a matter of law, be provided under separate licences (typically held by separate companies). While Bermuda ranks 91 (download speed) and 63 (upload speed) out of 181 on broadband performance, pricing is $33.74 per MBps compared to $7.50 in Jersey, $9.28 in the Bahamas and $27.25 in the British Virgin Islands. This should hopefully finally change in the Spring of 2013 when the telecoms industry is opened up with the granting of the first Integrated Communications Operating Licences (ICOLs). The Environment, Planning and Infrastructure Strategy Ministry’s team of legal and economic advisers includes Dr David Gabel of Gabel Communications, and Ann LaFrance, Joseph Markoski, and Jack Nadler of the legal firm Squire Sanders. They heard concerns from the stakeholders on such issues as KeyTech group and its subsidiaries’ market share, wholesale pricing by major players to providers, lack of space on towers, enforcement and timely resolution of disputes. The advisers also looked at mobile providers’ pricing and concluded: “For customers wanting entry level mobile plans, Bermuda is more expensive relative to what is observed in other countries of comparable size. This possibility is underscored by the fact that for consumers in the other countries depicted in the tables, even cheaper post-pay plans (with, of course, lower amounts of minutes and messages) are available then can be obtained in Bermuda; and, for top tier mobile plan customers Bermuda is, by and large, less expensive relative to what is observed in other countries of comparable size.” To ensure an orderly transition, the-then Minister (since replaced following a change in Government political party) decided to defer, until the first week of January 2013, the date on which the Regulatory Authority Act and the Electronic Communications Act become fully effective and the Authority assumes responsibility for regulating the sector. At the same time, however, the Minister made it clear that he remains committed to converting the licences of existing A, B and C carriers and other PTS licensees to Integrated Communications Operating Licences (“ICOLs”) by April 1, 2013. The Regulatory Authority’s (RA) start date will be from then, after the RA Commissioners take office.

After a three-year process of study and consultation, regulation of telecommunications in Bermuda began to undergo on December 9, 2011 significant reform in the 2011/2012 term of the Bermuda Parliament. Companies would get one licence to cover all sectors under the Government's new proposals.

May 18, 2012.  The Island’s telecoms providers will finally be able to offer bundled services to customers from next March. Bermuda’s first Integrated Communications Operating Licenses (ICOLs) will be issued in less than a year, Minister of Environment, Planning and Infrastructure Strategy Marc Bean announced at a news conference yesterday. He added he was confident the litigation surrounding Digicel’s long distance launch would be settled by then. ”I can commit to issuing an ICOL no later than March 31, 2013,” Mr Bean said. “As the Ministry fully engages and mobilizes the technical and professional expertise in the coming months, we shall be working diligently to deliver in advance of this critical date. In this regard, I shall provide an update at the beginning of October this year. However, there is much to be done between now and then and the support of the industry will be pivotal to our ability to hit this target.” Mr Bean said he would like to be able to issue ICOLs sooner than next March, acknowledging the industry had outpaced the current legislation, and he planned to continue to work towards issuing licenses by December, however, he said, next March was considered the most realistic date. “Issuing the first ICOL remains a major milestone of the telecommunications reform but, in order to get to that stage, there are a number of significant steps that will be accomplished along the way,” he said. The long-awaited passage of the Electronics Communications Act and the Regulatory Authority Act in November 2011 paved the way for the Government’s planned telecoms overhaul to allow providers to offer bundled services under one monthly bill such as phone, internet, TV and wireless. “It is well known that product and service developments as well as customer expectations in this industry have outpaced the current legislative framework and hence the introduction of these two Acts.,” Mr Bean said. Mr Bean also noted half million dollars in funding was allocated to his Ministry so that the implementation plans for reform would be funded as required. “The Ministry has already begun the search for a chief executive officer to head up and lead the soon-to-be established Regulatory Authority,” he said. “This local and international search has identified a healthy range of qualified candidates and I expect that I will be able to make an announcement regarding the appointment of that officer towards the end of July this year. The appointment of a chief executive officer will signal another major milestone along this road to reform. The CEO will have full responsibility for breathing life into the Regulatory Authority. The CEO will be supported by a team of professional staff with expertise in the fields of law, engineering and economics. In addition, the Minister of Justice Senator the Hon. Kim Wilson JP will soon appoint the four Telecommunications Commissioners as set out in the recently passed legislation. Going forward, we plan to retain the services of private sector expertise in the field of telecommunications law and economics. This support will translate into the production and delivery of another set of key milestones to progress the reform in the industry. Furthermore, this support demonstrates and affirms the commitment from this Ministry, on behalf of the Government of Bermuda, to attracting and retaining foreign direct investment in this critical industry. This private sector support, which has been sourced from both the United States and the United Kingdom, will be responsible for providing the needed expertise to deliver the final products attached to the major work streams that will define the progress towards reform. These include an economic assessment of the current market and the dominant positions held by particular players. This assessment will confirm where the significant market power lies and will in turn inform the process of establishing the structure and content of the future licenses.” Mr Bean said there will also be a comprehensive spectrum audit in the next few months. “The outcome of this work will be of major interest to the market as there is a spin off in the form of a new revenue stream for Bermuda. I expect that these steps would be completed over the next few months,” he said.

February 3, 2012. Quantum Communications has been given a licence by Government that allows 100 percent foreign ownership. And LinkBermuda yesterday confirmed that this will allow it to increase its ownership of Quantum to 100 percent. International service provider LinkBermuda (formerly Cable & Wireless) already owns 40-percent of Quantum, a domestic service provider. LinkBermuda COO Miller Williams said Quantum’s winning a 114B licence was aimed at preparing for regulatory reform. “LinkBermuda is very encouraged by this action and other recent government actions that will change the regulatory environment in which Quantum and LinkBermuda operate,” Mr Williams told The Royal Gazette. “As soon as there is regulatory certainty LinkBermuda will announce its intentions to better serve Bermuda.” A copy of Quantum’s 114B licence from the Ministry of Business Development expressly forbids any bundling of the two companies’ services. The licence states: “All services offered by both the company (Quantum) and LinkBermuda shall continue to be available separately to all customers ... neither the company (Quantum) nor LinkBermuda shall bundle services across their respective licence classes; that all services provided by each licence must be marketed and branded separately.” Digicel stirred up controversy last year when it launched long distance calling through sister company and ISP Transact, which it acquired last September. CellOne fought interconnection while TBI launched legal action over it. The dispute over Digicel long distance is now before the Telecoms Commission; a decision was due this month. The long-awaited regulatory overhaul is expected to finally allow Bermuda’s telecoms providers to offer one-stop-shopping for communications services such as phone, cable, wireless, cell and internet. This after passage this past December of legislation bringing down the current licensing regime. It remains unclear when universal licenses will finally be available from the new Regulatory Authority. The Department of Telecommunications declined to give a time frame yesterday. Quantum is Class B domestic provider of data and voice services connecting customers to international carriers, internet service providers and others providers. The company uses a fiber optic network that interconnects more than 130 buildings in Hamilton, with service extensions through Devonshire eastward towards Southside. Quantum’s voice services are delivered via VOiP network switch. LinkBermuda was acquired last year by Canada’s Bragg Group in a $70 million deal. Under the Eastlink brand, Bragg was one of the first companies in North America to introduce bundled video, voice, data and internet services to the business and consumer marketplace. Several years ago, prior to the new ownership, Cable & Wireless had sought permission to acquire 100 percent of Quantum but had been denied by Government.

December 5, 2011. Ninety percent of all businesses in Bermuda use computers, but the industry that services them has seen a general contraction in employment, trade, investment and contribution to Bermuda’s GDP in 2010. The Government released the 2010 Information and Communication Technology (ICT) report on Friday announcing the economic contribution of the Island’s ICT industry, which is comprised of 162 local businesses. Bermuda was selected as one of four Caribbean Community Secretariat (CARICOM) member states to participate in a pilot project to measure the economic contribution of the ICT sector. These industries are involved in the development, delivery and support of advanced technological products. The report shows that growth in this sector declined 5.5 percent from 2009, generating $254 million for the Island’s GDP in 2010, representing just 4.4 percent of the economy, ranking just above other goods-producing industries like agriculture, manufacturing, and electricity production. In 2008, the industry contributed a high of $289 million, however, has seen a decline since then. Employment in this sector also fell by 5.9 percent in 2010 to just 1,384 jobs, however, the number of IT professionals increased by 127 workers. The sector has seen a steady decline of jobs since 2007 when the industry saw a high of 1,591 positions. According to the report, corporate downsizing and cost cutting measures were significant factors in the decline from 2007 to 2010. While Bermuda is not a producer of ICT goods, the total value of imported computer equipment, software and services in 2010 totaled approximately $145 million, up from $129 in 2009. Conversely, exports of ICT services totaled only $83 million, down almost $16 million from 2009. In 2010, expenditure on ICT capital goods fell $27 million to $114 million from 2009 primarily due to the completion of large scale modernization projects with the telecommunications industry.

In late November 2011, long-awaited legislation to regulate electronic communications was tabled in the House of Assembly. The Regulatory Authority Act 2011 and the Electronic Communications Act 2011 proposed an overhaul of the telecommunications sector and the creation of a Regulatory Authority. The Electronic Communications Act establishes the regulatory framework of any electronic communication other than broadcast, while the Regulatory Authority Act establishes an authority to regulate the sector. The Authority, according to the legislation, would have $3.5 million in operating capital, and could raise additional funds through service fees and general regulatory fees, potentially a percentage of the service providers total or relevant turnover. The exact rate and nature of the fees will be submitted in a request to the responsible minister along with the Authority’s budget. Industry leaders have previously expressed concern about the potential cost of fees imposed by the Authority, which was said to cost as much as $9 million a year.

It is understood Government would help fund the Authority, at least for the first year. According to the legislation, the Authority would have a board of three commissioners and a chief executive, each serving a three-year term, and would have the power to grant licences and permits required to establish an electronic communications network or service. The legislation also lays out the responsibilities of service providers, forbidding dominant providers from abusing their position to restrict competition or using unfair trade practices. The Authority would be able to conduct an investigation, and those found in breach of the act can be punished with fines of up to $50,000 and two years imprisonment.

October 2010. The Department of E-Commerce within the Ministry of Energy, Telecommunications and E-Commerce announced the creation of an Internet Policy Advisory Board (PAB). The move came at a time of transition for the worldwide web, particularly involving domain naming systems and security. While the Information Technology Office (ITO) is responsible for managing the .BM cc Top Level Domain (TLD) technical infrastructure and the Registry General is responsible for the day- to-day administrative functions, the Department of E-Commerce is responsible for developing and maintaining strategies and policies related to the .BM ccTLD. Important changes coming include the introduction of version 6 of the Internet Protocol (IPv6), which will replace the IPv4 which has been in place since 1981 and which faces an issue of potential domain name exhaustion. Also extensions are planned to the security specifications for the Domain Naming System (DNSSEC), which addresses Internet security and stability concerns caused by a proliferation of malicious activities. The introduction of new top-level domains, includes Internationalized TLDs that empower the entire world's population to use the Internet's domain name system in their native language. The Department of E-Commerce began discussing the issue of IPv6 implementation with local Internet Service Providers, the Registrar General and the ITO. The PAB will help to provide recommendations and advice in connection with certain policy matters related to the .BM domain and will also be tasked with producing an annual report of its activities, thus ensuring the openness, transparency and inclusiveness of its operations to the Bermuda Internet community, in accordance with best in class practices employed by other ccTLD managers. Current telecommunications licensing system with three classes of licenses will eventually be abolished in favor of a new general Communications Licence, to better foster competition among a variety of service providers. At the moment, there are three different licenses for telecommunications providers which restrict providers from offering services outside their licence stipulations, although the provider may have the capacity to provide other services. International providers have Class A licenses, while domestic telephone providers have Class B licenses and Class C licenses are issued for Internet Service Providers (ISPs), paging providers and other providers of miscellaneous services. With the new general Communications Licence, competition will be enhanced and industry innovation encouraged. Removing the licence barriers will allow head-to-head competition between small and large providers and hopefully balance out any market dominance larger providers may have at the moment.

June 25, 2010. Internet subscribers in Bermuda are paying on average four times more for web access than consumers in other developed countries, according to the latest figures. An annual survey conducted by the Organization for Economic Cooperation and Development (OECD), which did not include Bermuda, found the most expensive average Internet connection to be in Mexico - at $26 per megabit per second. Next was Luxembourg, with subscribers in the tiny European country paying on average $19.86 per Mbps. However, the average monthly charge in Bermuda is $104.68. This figure includes two components. The first is the advertised monthly rate charged by Internet Service Providers (ISPs). The second is the rate charged by so-called "broadband access providers", such as Bermuda CableVision, with its fibre-optic network, or the Bermuda Telephone Company, which offers DSL. The price of this component varies considerably. The survey found the highest monthly price on the Island to be $119.09 and the lowest $88.95. Some ISPs have in the past attributed high costs of broadband here to the Island's isolation, and the high rates charged by carrier services for use of under-sea cables. Representatives from the three local ISPs were not available for comment.

By the numbers

Average monthly broadband cost per Mbps

Fiber Optic definitions of types

It will be interesting to see what kind of new home and office fiber optic broadband connections will be available in Bermuda. Will it be Fiber to the home or premises (FTTH/FTTP) or Fiber to the Cabinet or as it is sometimes known Fiber to the Curb (FTTC)? 

FTTH/FTTP is entirely and solely of fiber optic cable, for super fast speed. In the UK, USA, Canada, etc it is available primarily to business and specialized customers but not publicized as much as it is appreciably more expensive 

In contrast, FTTC, commonly available and constantly publicized is both fiber optic cable and copper wire. Copper wire when mixed with fiber optic cable is significantly less efficient than fiber optic cable alone when transmitting data. The further the copper wire travels, more speed loss occurs. With fiber-to-the-cabinet/fiber to the curb broadband, fiber optic cables run from the telephone exchange to street cabinets. From there, standard copper telephone lines connect the cabinet with the home. It offers a very fast (but not super-fast) connection via the connection points already in the home, with no need to drill holes in walls and run fiber optic cable through them. 

Interestingly, in the UK and likely in other countries too, it is possible to achieve even faster FTTC in a different way. For example in the UK Virgin Media (VirginMedia.com) does not use copper telephone wire to connect the cabinet to the home. Instead, it uses electrical cables called coaxial cables which don't incur the power losses common in other types of telephone line and also protect the signal from interference. Thus, Virgin Media customers tend to see speeds much closer to those advertised than with other packages. Virgin Media is known to have the fastest broadband in the UK in cities it covers with cable, not as fast in non-cable towns and more remote areas.

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Last Updated: January 17, 2020
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